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SCOPE & GENERAL PURPOSE

The Executive Sous Chef is responsible for assisting the Executive Chef in the overall kitchen operation as a successful independent profit center. Ensuring maximum guest satisfaction, through planning, organizing, directing, and controlling the Kitchen operation and administration.

To ensure that the Kitchen standards of the Royal Portfolio are met in order to contribute to the purpose of the company – “To give our guests a complete experience and a perfect stay”.

MAIN DUTIES & RESPONSIBILITIES

• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Creative menu planning and correct food preparation for each outlet including banquets.
• Be aware of new items introduced onto the market and keep up with the latest product trends.
• Ensure that all recipes and product yields are accurately costed and reviewed regularly.
• Ensure that all food items are prepared as per standard recipe cards whilst maintaining portion control and minimizing waste.
• Ensure that food stock levels within the culinary department areas are of sufficient quantity and quality in relevance to the hotel occupancy and function forecasts.
• To be aware of all financial budgets and goals.
• Ensure that all food preparation equipment is being used safety and correctly and that it is cleaned and maintained.
• Ensure that all culinary operations manuals are prepared and updated.
• Ensure that the culinary department adheres to all company and hotel policies & procedures.
• Ensure that the overall culinary department is motivated and that positive feedback on work performance is given.
• Oversee weekly work schedules and annual leave planners.
• Responsible for the supervision of all stewards and their activities.
• Ensure that meetings are well planned and results-orientated.
• Ensure that chefs are always neat, tidy and presentable to be in guest view.
• Able to make recommendations to the Executive Chef regarding succession planning.
• To work in close conjunction with the Food and Beverage Manager and respective teams
• To initiate relevant maintenance reports and work orders.
• To delegate responsibilities to subordinates as required.

REQUIREMENTS & QUALIFICATIONS

• Culinary diploma (or higher) from a recognized tertiary institution.
• At least 10 years’ experience with 2 years in a senior management position.
• Fair and firm management abilities with high influencing skills.
• Strong administration skills.
• Creative and innovative.
• Strong knowledge of food and beverage.
• Hands-on approach to all operational aspects.
• Excellent communication skills and computer skills.
• Initiative and Self-motivated.
• Ideal training and coaching skills.

The ideal candidate for the Executive Sous Chef position is one who can be dedicated, a leader and a team player.

Someone who will live the Purpose and Values of the Company and buy into our culture.

Please note, the final stage of the interview process will be a polygraph test.

Job description

Experience: A minimum of two years in a retail or sales environment.

A wonderful opportunity within a growing, premium brand for a brand/sales representative to work with in-store sales teams to increase sales through the implementation of our retail strategy in the Cape area. Previous sales experience a must.

Requirements 

• Drivers licence and own reliable vehicle.
• Own cell phone.
• Computer literate.
• Good Microsoft Office knowledge.
• Exceptional customer service.
• Has to have the ability to train staff, communicate well, and be articulate.
• Must be well-groomed; friendly; polite, and presentable.
• Good planning and organisational skills.

You will be required to host multiple training sessions weekly with stores and do store visits when in those areas. An interest in sneakers and global fashion trends will be advantageous.

Requirements

• Exceptional customer service.
• Good organisational skills.
• Punctual.
• Good admin and communication skills.
• People person.
• Ability to train groups of 20+.
• Retail experience a must.

Posted on 17 Feb 14:25

Job description

Our goal is to continually produce and develop industry-leading personalised email content to engage our worldwide member base of high-net-worth members. We’re looking for someone who has a strong background in email marketing and more ideas than you can shake a stick at to join our fast-growing team to create proactive communications to inspire our members with content around dining, entertainment, travel, offers and benefits.

In your first 100 days, you will (among many other things):

• Create automated emails based around an individual’s lifestyle – whatever the location, weather or personal interests.
• Build dynamic content to be used in day-to-day marketing, transactional emails, surveys and more.

You’ll need to be an expert task-juggler with a logical, creative mind. The success of your content will hinge on using behavioural and demographic data – as well as external factors – to create highly personalised content to engage our members.

Purpose of role

• To create highly personalised dynamic email content, feedback surveys and more, using the best-in-market technology.
• To constantly reassess and improve the quality of conceptual ideas and content; continuously improving and exceeding the requirements of our clients and our corporate priorities.
• To pitch creative ideas to clients and other stakeholders as needed.
• To manage and deliver large scale content projects.
• To monitor our competitors’ communications and deliver work which leaves them shaking with envy.
• To review impact of work using stats and feedback from stakeholders and adjusts strategy accordingly.

Benefits

• We have a culture of recognition and reward – both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role.
• Monthly Treats on Ten (on the tenth of each month!) but employees also get three extra days of annual leave in their third year and a paid one-month sabbatical every five years.
• We operate a Ten Loyalty Reward program – this is a bonus that is awarded once length of service milestones are reached.
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Access to lots of great travel and entertainment discounts.
• There are lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop.
• We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don’t have a car) and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 24+ offices without taking annual leave.

Preference will be given to candidates in alignment with the employment equity plan of the organisation.

Company Description

At Ten Lifestyle Group, our goal is simple, to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a 22 + strong global office network with over 1000 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. Will you help take us there?

Requirements

• Strong experience of using complex email marketing software.
• Significant experience of targeted audience segmentation.
• A creative mind – you should be a problem solver and have a good eye for design.
• Awareness of communication trends and the ability to produce innovative ideas.
• A stickler for detail.
• Excellent project management skills with a proven ability to prioritise and manage tasks in a demanding work environment.
• Proven ability to consider the full customer journey in relation to campaigns and transactional content.
• Significant experience of following different brand guidelines.
• Be up to date with new technological developments in eCRM.
• Able to take ownership of a strategic goal by developing an appropriate approach in collaboration with stakeholders and then deliver the results required on time and on budget (resource or financial).
• Assess impact of work and amend strategy going forwards to continuously improve.
• Able to take ownership of a strategic goal by developing an appropriate approach in collaboration with stakeholders and then deliver the results required on time and on budget (resource or financial).

Competencies

• A creative mind – you should be a problem solver and have an eye for good (and bad) design
• Awareness of communication trends and an ability to produce innovative ideas
• Demonstrate creativity and confidence with clients and colleagues
• A sound knowledge of HTML and Javascript and layout
• Basic image editing skills
• Significant experience of working with email design
• Fantastic organisational/administration skills

Posted on 14 Feb 16:29