Are you an experienced Bond Administrator / Bond Consultant (not from the Banking environment) with a minimum 2 years’ experience looking for your next opportunity?

Our client based in the Northern Suburbs is looking for a passionate team player to come make a difference in this fast paced environment.

This established Company offer professional, A class offices.

You need to be professionally presented, well spoken, fully bilingual and have great Customer Service / Client relationship skills.  DealMaker experience preferred.

WE WANT TO HEAR FROM YOU TODAY!

EMPLOYMENT TYPE: PERMANENT

SECTOR:                  Property

START DATE:           IMMEDIATE / A.S.A.P

DUTIES:

• Consult with Investors daily whether one-on-one or telephonically, for the purpose of obtaining financial information to do affordability assessment or to process bond applications
• Thoroughly complete application forms, capture and submit applications to specified financial institutions through DealMaker system
• Follow up with banks daily on all submitted applications
• Give daily / regular feedback to clients
• Motivate decline applications, do rate appeals with banks to ensure that best possible outcome is received – high conversion ratio expected
• Ensure that sale agreements are signed correctly within the specified time
• Ensure that applications granted are taken to “done deals” (balance purchase price paid if needed) within the specified time
• Assist with the updating of spreadsheets
• Ad-hoc bonds and administration duties

Apply on our website at www.statusstaffing.com today.

Status is working remotely during this lockdown and is committed to the best services as always.

Should you not hear back from us within 10 working days, please consider your application as unsuccessful.  We will retain your credentials for future similar roles.

Job description

We are looking for a Social Media Manager to join our Marketing team at Orms. The ideal candidate must have a passion for all things social, thrive on engagements and interactions with a growing social community and love making their ideas come to life. You must be able to communicate across different social channels with excellent attention to detail. Your focus will be to understand and build on the current brand strategy and to work alongside the marketing team on creating social content and posts which are consistent and reflective of the brands’ voice.

You will be responsible for the brands online presence through organic and paid media, working closely alongside the Content Manager to ensure brand tone is strictly adhered to. You will be responsible for all paid media and will be required to have excellent organisational skills when managing marketing budgets. Analytical skills are a must as you will be required to report on a month-to-month basis on the health of both content channels and social platforms.

Responsibilities:

• Publish all content across the Orms social platforms. A good working knowledge of Facebook Business Manager is a must, as well as experience with Twitter, Instagram and YouTube in a business capacity
• Grow the brand’s social presence and maintain all aspects of these growing online communities
• Work closely with in-house videographer on conceptualising ideas for YouTube and IGTV
• Work closely with the Marketing Manager and the broader marketing team on campaigns from conception to implementation
• Track and analyze overall social and content performance and compile monthly reports in easy to digest format
• Be in the loop with the latest social trends, innovations and developments and bring new ideas to the table
• Help to deliver a consistent brand experience across all platforms
• To make recommendations on the most impactful and cost-effective assets for digital platforms
• Maintain relationships with collaborators and highlight new opportunities from social communities
• Manage social budget and implement all paid and organic social campaigns

Our ideal candidate has:

• A passion for photography, the language to back this up and experience working in the photographic industry
• Strong creative writing skills
• Excellent spoken and written English
• At least 2 years’ experience working in a social-focused role
• Experience working with WordPress, various social platforms and an understanding of social shopping through the Facebook Pixel
• Impeccable organisation skills
• The ability to think creatively and outside of the box
• A hard working, determined and can-do attitude

Additional job info

• 08:00h – 17:00h Monday to Friday
• This full-time position is available mid-September

Please forward your CV, in confidence, to . Only shortlisted applicants will be contacted.

Posted on 06 Aug 17:09

Job description

Purpose of the role

To lead, guide, develop, support and manage a team of 12-15 telesales agents, ensuring that key sales performance requirements are achieved and delivered in line with operational requirements, processes and systems.

Key Performance Areas

Revenue and efficiency

• Ensure that the team and the agents’ key sales performance targets are met in line with business requirements
• Ensure team and agents’ quality standards are met and that a high standard of quality is achieved and maintained
• Set and maintain production standards and targets in line with departmental requirements
• Meet team efficiency targets as per KPA requirements for department

People management

• Identify training needs and ensure adequate training and coaching takes place
• Foster an environment that encourages and rewards innovation and challenges current methodologies, with a view to improve operational efficiencies across the business
• Manage, track and improve team’s absenteeism in line with required targets and Company processes, ensuring that consistency is applied
• Manage staff attrition levels and promote staff engagement by ensuring adequate measures are in place to improve the culture in the department
• Conduct regular performance reviews in line with department and Company policies and procedures
• Identify and manage behavior in line with prescribed legislation and Company policies and procedures
• Assist in the recruitment process by conducting interviews with short-listed candidates

Customer service

• Attend to all escalated matters from agents and/or customers to ensure customer satisfaction is maintained
• Promote excellent customer service orientation within team of agents and across the wider business
• Improve customer experience and service delivery statistics

Motivation

• Initiate and participate in motivational team and departmental activities
• Ensure all motivational activities are planned and implemented in line with the motivational plan to ensure buy-in from agents
• Complete motivational tasks within the required timeframes

Quality control

• Monitor calls and provide relevant feedback for improvement
• Conduct regular coaching in order to improve quality of service delivery
• Take appropriate action when quality standards are not met or upheld

Administration and reporting

• Capture required data in order to ensure all systems are up to date and accurate
• Provide daily, weekly and monthly reports in line with departmental requirements
• Prepare monthly and quarterly presentations for the management team and provide and share operational feedback and reporting
• Ensure all documents are completed, signed and approved within the required timeframes

Projects/other

• Participate in any projects as per the individual agreed KPA document for the operational area
• Represent the Company at disciplinary enquiries and act as a witness at the CCMA when required

Please note :

All interviews will be taking place via Microsoft Teams.

Qualifications and accreditations

• Grade 12/matric or equivalent

Experience and skills

• One year of sales experience
• One year of leadership/supervisory experience within a contact centre (preferably in telesales/outbound)
• Computer literate

Attributes and behaviours

• Energetic with a positive attitude
• Persuasive skills which include sales ability
• Ability to work independently as well as within a team
• Excellent communication skills
• Good analytical ability and attention to detail
• Resilient and change orientated

Posted on 06 Aug 13:05