Category Archives: Jobs

Call Center / Operations Manager

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Are you a dedicated, supportive Call Centre Supervisor who can coach and motivate Call Centre Agents in their field of service? This position will provide support and training to the department by monitoring agents progress and maintaining their KPI’s. You should be analytical, supportive and be able to build the necessary skills to build a successful team.

REQUIREMENTS:

Grade 12

Minimum 3 years’ in a Supervisory role in a Call Centre environment

Good Computer Skills

Good People management skills

Ensure professionalism and efficiency within your department

Valid driver’s license with own vehicle

DUTIES:

Management of departmental teams and quality of their workload

Management of processes and efficiency within all areas of your departments

Ensure customer satisfaction at all times – attend to any escalated customer complaints within 24 hours of the complaint

Training of the staff within the department

Manage and carry out disciplinary matter in the departments under the guidance of the HR department

Analysis of employee customer call quality of your department

Maintenance and upkeep of mailboxes affiliated to the department

Ensure customer Service Level Agreement requirements are adhered to

Ensure departmental Codes of Practice are adhered to

Management of capacity planning

Workload overflow assistance

Current Service Level Agreements managed

Weekly customer complaints and rectifications – report back

Service quality to customers

Setup and Checking of Bureau performance reports

Validating new Bureau customer take on forms before account is opened

Setting up vehicles on Bureau

Management and actioning of the CRM regarding the Service Level Agreements and Minutes of Meetings and the timing thereof

Conduct customer satisfaction surveys as required by the company

Monitor and report on Regional Key Accounts staff – planned versus actual customer visits

Salary:    Dependent on experience

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Electrical Sales Representative

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  • Ad Placed : 11 Feb 2020 21:00:21 Affiliate ad
  • Remuneration : PER MONTH
  • Employment Type : Full Time
  • Employment Level : Senior Management
  • Industry :
  • Professions
    Other Professions
  • Region : Western Cape
  • Company : Time Personnel

Have you been successful in the Electrical Sales sector? Our National Client, a leader in their field of power and back up solutions, requires your experience calling on clients which include electricians and engineers to advise on product, service and all innovative solutions offered.

REQUIREMENTS

Matric plus relevant qualifications advantageous

Drivers license, administration experience with  processes and procedures

Proven sales track record with electrical sector experience essential

Excellent communications skills, written and face to face

Ability to close sales successfully

Target driven and solution orientated

Independent worker that takes personal responsibility of their work portfolio

DUTIES

Setting up meetings with clients via inbound leads and telesales team

Calling on existing clients 

Sourcing new clients and increasing the client database

Consult with electricians, engineers to advise on product, service and solutions

Answering incoming queries on product offering

Daily update of CRM system

Meeting a target of 20 new business meetings per month

Bring in new business and grow existing client base and network

Managing quotes and sending proposals to clients timeously

Follow up with clients to make sure they are happy with after sales service

Understand an continually update product knowledge and company offerings

Attend industry functions, events, expos as and when required

Maintain a good understanding of the market: competitor offerings, general intelligence, identifying new opportunities

Meeting and exceeding monthly targets and the annual target

Open communication with other relevant departments

Attend health and safety sessions when required

Abide by company disciplinary code

Salary:   Basic, dependent on experience. PLUS Company Car, Medical Aid, Provident Fund and incentives.

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Senior Operations Manager

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A popular transport company based in Bloemfontein seeks the assistance of a Senior Operations Manager.

Requirements

Min. 3 years’ logistics, Transport or Operations experience

 

Duties

  • Client bookings
  • Truck bookings,  Delivery note issuing and control, Invoicing
  • Monitor vehicle tracking and producing fuel and revenue reports
  • Tyre Management
  • Client & Company queries
  • Industrial relations
  • Managing of the daily crew board, casuals and staff overtime

Product Specialist: Mobile/Digital Banking (Stellenbosch)

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Remuneration: negotiable Cost to company 
Benefits: Within the cost to company package
Location: Stellenbosch
Education level: Degree
Job level: Mid
Reference: #Viv2803
Company: VGP Recruitment

We have an exciting job opportunity for a Mid-Weight Mobile/Digital Banking Product Specialist at the Client Experience division of a leading bank’s Stellenbosch office. The Product Specialist’s function is to support product owner(s) in growing their Digital Solutions in terms of access mechanisms/devices, functionality and usage – on a sustainable basis. You will be tasked with supporting the Digital Solutions business objectives by developing competitive e-Channel value propositions focussed on Client Experience in the bank’s remote banking channels (Online/App/Mobile etc.). Fabulous opportunity at a fabulous institution – don’t miss it!

Responsibilities

  • Research and investigate competitor offerings/solutions as well as local and international developments and trends in terms of Digital Solutions focus areas.
  • Conduct regular research and investigations to understand competitor offerings/value propositions.
  • Analyse new products/channels launched by competitors.
  • Support product owners to identify gaps or opportunities in the bank’s Digital Solutions from research/investigations to be addressed.
  • Support product owner(s) to identify trends in the local and international markets in terms of Digital Solutions functionality and usage/behaviour, migration patterns.
  • Support product owner(s) to contribute to business efficiency by identifying improvement opportunities
  • Manage and prioritise the product backlog
  • Identify and track benefits in order to maximise business and client value
  • Liaise and communicate with all relevant delivery teams and business area stakeholders throughout the agile product development life cycle
  • Review and accept delivered product development increments
  • Facilitate implementation of delivered system/process changes
  • Provide input and support in terms of risk exposure and losses related to Digital Solutions
  • Work with stakeholders to identify opportunities for improvement
  • Derive functional solution options for identified opportunities and improvements
  • Facilitate evaluation and selection of relevant solution options in partnership with feature team
  • Assist with the implementation of solution option through feature and/or enterprise support teams
  • Build relationships with all relevant delivery teams (including enterprise support, feature and component teams) and business area stakeholders
  • Understand business area stakeholder expectations, needs and requirements
  • Continuously communicate with relevant stakeholders by providing feedback on progress of epics/user stories/projects
  • Utilise electronic tracking/reporting mechanism to monitor work taking place across delivery teams to ensure progress is aligned to business release plans
  • Review and accept delivered product development increments
  • Continuously check-in and provide input on product development increments delivered during the sprint
  • Adapt product development increment as and when required
  • Responsible for the review and sign-off of product development increment at the relevant milestones
  • Facilitate implementation of delivered system/process changes
  • Communicate client impact of system/process changes to all relevant stakeholders
  • Identify actions required for successful implementation
  • Facilitate execution of identified actions
  • Assist Learning & Development with compiling training material to address system/process changes
  • Analyse Digital Solutions performance in terms of take-up and usage
  • Monitor and report take up and usage in terms of volumes and values
  • Monitor cost and revenue drivers and identify any revenue/efficiency opportunities
  • Monitor the deployment and growth of new channel/product/functionality introduced.
  • Provide input and support in terms of risk exposure and losses related to Digital Solutions
  • Identify risks in Digital Solutions in terms client usage or channel functionality
  • Compile preventative measures/suggestions to reduce exposure
  • Engage with support areas (Risk – Forensics; IT; BSC etc.) to ensure that channel risks are minimised.

 

Requirements
The successful candidate must have/be:

  • Relevant industry related Degree
  • 3 years of Remote Banking/Online Banking product development level experience
  • Experience of electronic channel management (in areas such as POS and ATMs; SST etc.) – advantageous
  • Remote Banking: Online banking through connected devices (Smartphone; tablet; Desktop) as well as Mobile (USSD) capabilities
  • Retail banking: business development in electronic delivery channels or self-service channels environment: e.g. Card; Internet banking; Cellphone banking
  • Computer literacy (MS Word, Excel, PowerPoint, Outlook, Internet)
  • Interpersonal skills
  • Communications skills (verbal and written) across all organisational levels and functions
  • Business writing skills
  • Presentation and facilitation skills
  • Influencing and leadership skills
  • Financial Business Case skills
  • Must be able to function well under pressure
  • Planning and organising skills
  • Own reliable transport and valid driver’s licence are pre-requisites
  • Mobile phone
  • This position requires the incumbent to be available after hours in case of emergency
  • Ability to work in an open-plan environment.

Company Description

VGP Recruitment is a specialist recruitment agency in the advertising, marketing, media, creative, digital, PR/communications and publishing industries.

Posted on 11 Feb 14:51

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Viv Gordon
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Junior Digital Designer (Durban)

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Remuneration: negotiable 
Location: Durban
Job level: Junior
Company: Cerebro

Job description

Cerebro (Catalyst Studios/Firebrand) is on the lookout for a junior digital designer to join their rapidly growing team.

We are looking for a deadline-driven designer who is able to multitask. Excellent design skills with a creative flair. You will be working on numerous projects such as FB/IG adverts, pamphlets, magazine layout, UI/UX, web design, video/animation, and conceptual ideas.

Great opportunity to gain experience and to work on some of the great brand portfolios.

Requirements

  • Photoshop, Illustrator, InDesign, WordPress, Dreamweaver
  • Have a positive attitude – are able to deal with pressure, criticism and constantly changing deadlines
  • Portfolio

Advantageous

  • Information architecture/user experience design skills (UI/UX)
  • Illustration skills.
  • Animation skills.
  • Hardworking, punctual and reliable
  • After Effects, Premiere Pro, Cinema 4D
  • Photography
  • Relevant qualification (Diploma or Degree)

Personal skills/attributes

  • Creative
  • Dedicated
  • Hardworking 
  • Trustworthy 
  • Easy going
  • Proactive

Requirements

  • Photoshop, Illustrator, InDesign, WordPress, Dreamweaver
  • Have a positive attitude – are able to deal with pressure, criticism and constantly changing deadlines

Posted on 11 Feb 14:49

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Mobeen
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Financial BI Analyst (Franschhoek)

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Recruit Digital

Recruit Digital; leading recruitment agency for the Digital, Media, IT & Advertising sectors in South Africa.

Covering both Cape Town and JHB roles, Recruit Digital provides staff for Media firms, Digital Agencies, Corporates, Startups, E-commerce retailers, and all other Internet related businesses.

Recruit Digital fills vacancies within Client Services, Creative & Design, Development & Technology, Sales, Copy-writing, Social Media, SEO, Planning & Strategy, Marketing, Senior Management & Executive positions.

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Senior .Net Developer (Sandton)

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Remuneration: R750000 – R800000 per year negotiable 
Location: Sandton
Type: Permanent
Reference: #TM47510
Company: E-Merge IT Recruitment

Take your career to great heights as a senior .Net developer, working for one cloud-based company that understands that you are focused on making an impact in the industry by working on Azure and other cool techs providing the best solutions for various clients. The client is based in Sandton so take a ride on the gautrain to work for a change.

Do you…

  • Have experience in a full-stack role – React, C#, HTML, SQL Server.
  • Have at least six years’ software C# development experience
  • Exposure to Azure.

Duties and responsibilities

  • Will be working on various projects that code on .NET Core/ASP.NET Core
  • Work on various projects within a team and assisting junior devs
  • Expensive knowledge of full-stack programming languages such as Node and Angular.

Qualifications

  • BSc in Informatics or Software Engineering qualification or equivalent
  • A good score on your Matric Maths marks would score you some extra points

The reference number for this position is TM47510. It’s a permanent position based in Sandton offering a salary of R750,000 – R800000 per annum cost to company, negotiable based on experience. Contact Tlhalefang on

az.oc.egrem-e@mgnafelahlt

  or call her on 011 463 3633 to discuss this and other opportunities.

Are you ready for a change of scenery? The e-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the e-Merge website for more great positions.

Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals! https://www.e-merge.co.za/careers/referralprogramme/

Posted on 11 Feb 13:40

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Tlhalefang
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Intermediate C# Developer (Sandton)

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Remuneration: R450000 – R550000 per year negotiable 
Location: Sandton
Type: Permanent
Reference: #TM47510
Company: E-Merge IT Recruitment

This is an awesome role for an intermediate C# developer that is keen on joining an organisation that will respect your life outside of work and give you regular access to cool tech and work. This cloud-based company is known for motivating to building its developers. And the best part is you get to see your projects go live.

Do you…

  • Have experience in a full-stack role – React, C#, HTML, SQL Server
  • Have at least three years of exposure on Azure
  • Enjoy in mentoring junior devs

Duties and responsibilities

  • Will be working on various projects that code on .NET Core/ASP.NET Core
  • Work on various projects within a team and assisting junior devs
  • Demonstrate your knowledge in ASP.NET and DDD

Qualifications

  • A degree in computer science or software engineering
  • A good score on your matric maths marks would score you some extra points

The reference number for this position is TM47510. It’s a permanent position based in Sandton offering a salary of R45,000 – R550,000 per annum cost to company, negotiable based on experience. Contact Tlhalefang on

az.oc.egrem-e@mgnafelahlt

or call her on 011 463 3633 to discuss this and other opportunities.

Are you ready for a change of scenery? The e-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the e-Merge website for more great positions.

Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals!https://www.e-merge.co.za/careers/referralprogramme/

Posted on 11 Feb 12:03

Apply by email
Tlhalefang
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Designer (Johannesburg)

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Ad Talent

We are niched in the communications industry with offices in Johannesburg and Cape Town from where we service all of South Africa, Africa, the Middle East, Europe and the rest of the world. Our portfolios include Digital, Creative and Client Service in Advertising, Marketing, Media, Public Relations and Corporate Communications.

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