| Remuneration: | Cost to company |
| Benefits: | Group Life, Disability, Critical Illness and Funeral Cover |
| Location: | Durban, Westville |
| Education level: | Diploma |
| Job level: | Mid |
| Own transport required: | Yes |
| Travel requirement: | Often |
| Type: | Permanent |
| Company: | Spinnaker Software |
Job description
In short, the trainer is required to ensure clients fully understand and utilise our Software’s functionality to better manage their business.
Important duties and responsibilities:
- Training:
- Conduct and/or assist with training sessions at newly installed sites.
- Offer training services to existing clients on a pro-active basis.
- In-house training programmes for both new and existing staff.
- Ensure in-house knowledge and skills assessment of staff are conducted regularly.
- Provide additional in-house training based on requirements.
- Documentation:
- Ensuring records, as per training delivered to clients are up to date for future reference.
- Modifying of training manuals to be kept up to date and in line with all new developments and changes.
- Distribution of training documentation to branches and clients.
- Quality:
- Engaging with development team regards changes to incorporate into training areas.
- Providing feedback to development on system errors.
- Provide suggestions to development on the system.
- Approaching clients to identify needs.
- Support:
- Assist the Support team with ad-hoc problems.
- Telephonically support new stores after Go-live.
This is perfect for you if you enjoy the challenge of change and transferring knowledge. The office environment is relaxed, yet fun and energetic.
Please note that a qualification and criminal check is applicable in the last stage of our recruitment process.
Company Description
We are a retail management service provider, currently servicing more than 1,400 stores across Southern Africa. Spinnaker Software started as a family business in 1997 and has grown to become a market leader in retail and wholesale management solutions. Our footprint has expanded and we now have offices in every major city in Southern Africa. Since our inception we’ve grown to a staff complement of 200+. We’ve worked hard to earn our reputation as a leader in retail management software, with a suite of innovative in-house developed Arch products.
Requirements
- Compt CTT or equivalent certification is a requirement
- Minimum two years of experience in a similar role
- A valid driver’s license
- Own vehicle (travel to clients’ sites)
- Ability to work overtime
Posted on 06 Jan 11:24
Andrea Knight
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