Do you have more than five years’ client service experience within an agency? As well as excellent team management and presentation skills?

One of SA’s top independent award-winning agencies is looking for an account director or senior account manager to join their team for a three to six-month contract.

In this role you’ll contribute to the efficient and profitable running of the account and be accountable for the successful development and implementation of account strategies.

The position is based in Cape Town and reports to the Business Unit Director.

Requirements

• Matric
• Relevant tertiary qualification (marketing and communications)
• Five+ years of client service and agency experience 
• There+ years’ people management experience 
• Driver’s license and own reliable transport 
• Proficient in MS Office suite (Mail, Word, Powerpoint and Excel) essential 
• Diverse and excellent writing skills 
• Exceptional interpersonal skills 
• Good team working and management skills 
• Presentation skills 
• Ability to cope with pressure, work to tight deadlines and handle diverse activities 
• Passion for client delivery and service 
• Organisation and administration skills essential 

Key responsiblities

Client responsibilities

• Build positive and productive client relationships by demonstrating an understanding and sound knowledge of their business and industries in which they operate. 
• Manage multi-level projects simultaneously, forward planning, prioritising workflow and demonstrating problem solving at all levels. 
• Work with and draw on the expertise of the full spectrum of the agency’s resources to develop integrated offerings to clients where necessary. 
• Assist in delivering the highest quality of work and highest standard of creativity.
• Produce top quality written work for clients including proposals, presentations and reports. 
• Deliver presentations to clients as and when required. 
• Test strategic direction with creative teams in order to evaluate against strategy and adaptation across various channels of communication.  

People responsibilities

• Work with Business Unit Director to set annual review KPIs.
• Manage junior team member, focussing on motivation, hands-on training and appraisals. 
• Manage and supervise the team to ensure service levels and client deliverables are consistently met. Ensure effective communication internally to full team. 
• Co-ordinate and ensure successful orientation of new employees into the team.

Finance responsibilities

• Assess project costs against client budgets, managing client and agency budgets on an ongoing basis. 
• Ensure invoicing and financial administration adheres to best practice.
• Identify opportunities for expanding the financial potential of the clients’ business.

Operations

• Ensure meeting action reports, status reports, monthly reports, quarterly and annual reviews and other client admin is completed when required. 
• Manage all projects to ensure delivery on time and on budget.

Should you not receive a response within three working days of your application please take it that your application has been unsuccessful.

Posted on 05 Dec 10:08

Job description

HomeChoice is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Our aim is to provide multiple, convenient and easy retail shopping channels to guarantee that we meet all our customer expectations. 

This role will be ideal for a candidate who can telephonically market / sell our company’s wide range of products to new and existing customers, ensuring that you meet business objectives whilst maintaining a high level of customer satisfaction.

Here’s what you can expect to be doing in the role

• Meeting sales objectives and revenue targets
• Ensure that the agreed sales and revenue targets are achieved in line with business requirements
• Meet operational and quality efficiencies
• Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
• Provide an exceptional customer experience
• Ensure a professional, polite and efficient service is offered by acting as an ambassador

Requirements

A little about who you are

• Grade 12/matric or equivalent qualification
• Minimum of one year of sales/telemarketing (outbound) experience within a contact centre
• Must be computer literate (email, internet, Word and Excel)
• Excellent telephone etiquette

Benefits

• Flexible benefits to structure your own package
• Creative agile work environment
• Café and lounge area
• Staff restaurant with a variety of healthy meal options

Posted on 05 Dec 10:07