• Ad Placed : 10 Aug 2019 21:00:05 Affiliate ad
• Remuneration : R 7820 – PER MONTH
• Employment Type : Full Time
• Employment Level : Senior Management
• Industry :
• Professions
  Other Professions
• Region : Western Cape
• Company : Alam Ellahi and Associates

Leading Car Rental Group in Cape Town CBD seeking passionate and experienced car rental sales agents with frontline customer services and sales expertise who able to work shifts, weekends and public holidays. Matric, code8 drivers license, 2yrs working experience in retail, sales, tourism, travel, motor industry and hospitality a big advantage

You must be highly professional, customer centric, sales and target driven with excellent communication skills and a sense of urgency in order to succees in this position. This position also  requires hands on operational individuals who can multitask and handle pressure, you  be required to drive all type of manual and automatic vehicles and ensure that vehicle damages are assessed and recorded.

Requirements:

• Matric
• Code 8 driver’s license
• 2 years face to face customer services experience
• 2 years face to face sales experience
• Able to cross sell value added products
• Target driven
• Tourism and Travel industry experience an advantage
• Motor Industry experience an advantage
• Retail Sales experience an advantage
• Computer literate
• Able to work weekends, public holidays and overtime
• Reliable transport to and from work in CT CBD daily
• Clear Criminal Record
• Well presented
• Good verbal and written communication skills
  RESPONSIBILITIES

Customer Service

• Delivering the company’s promise to customers and representing the brand through continuous Ambassadorship  All rental transactions
• Asset control and fleet control
• Rental counter and termination duties in parking bays
• Wizard reports
• General counter administration 

KNOWLEDGE

• Computer literate : Word / Excel / Outlook
• General understanding of the motor vehicles
• Sales and cross selling
• Previous operations
• Wizard knowledge would be advantage
• Cash reconciliations
• Claims

SKILLS

• Excellent communication
• Sales Skills
• Working to targets
• Listening skills
• Ability to drive Customer Satisfaction at every interface
• Staff to achieve results
• Ability to work in a team 

PERSONAL ATTRIBUTES

• Customer focused
• Approachability
• Integrity and Trust
• Technical aptitude
• Organised and methodical
• Self motivated
• Problem solving and handling conflict
• Must be a team player
• Must be motivated to achieve targets
• Attention to detail
• Able to work in a fast paced, pressurised environment
• Honesty, Empathy and Humanity

OUTCOMES

Ensure company standards are met at all times

Able to meet various targets:

• Customer services incentives
• Counter sell incentives
• Windscreen waiver
• Personal accident insurance
• Focus reports

COMPETENCIES

• Cross sell and upsell value added products 
• Customer focused
• Approachability
• Sales skills
• Able to work towards targets
• Integrity and trust
• Technical skills
• Strong organisational skills
• Composure
• Motivational fit
• Incumbent bust be willing to work shifts
• Incumbent must be willing to work overtime

*Please note that only short-listed candidates will be contacted. *

We offer

The one-year program is a combination of class room-based learning, practical on-the job experience and supported by coaching and mentoring. The learning modules include; Princi-ples of Marketing, Marketing Positioning, Customer Management, Communication, Customer Service Skills, Mathematical literacy and working within a Customer Service environment. The successful candidates will be based within a world class environment in Cape Town and will have the opportunity to apply a Market driven, operational focussed and Customer centric mindset in our day to day business. 
 

Key responsibilities

The learners will fulfil key job responsibilities in the areas of Customer Experience and Oper-ations interacting with key internal and external stakeholders of the business. The responsi-bilities will be critical to the successful running of the department and as such an accelerated and practical work experience is guaranteed.
 
We are looking for

• Minimum Grade 12 with additional qualifications advantageous 
• Strong computer literacy 
• Mathematical literacy 
• Strong written and verbal communication skills 
• A customer centric mindset
• An ability to learn quickly
• Good personal time management 
• An ability to work in a collaborative team environment 
• A positive attitude 
• Resilience and commitment to the 12-month program 
• Applicants from the Previously disadvantaged Employment Equity groups and persons living with Disabilities 

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Posted on 08 Aug 15:24