Category Archives: Jobs

Customer Experience Consultant (Johannesburg)

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Remuneration: negotiable 
Location: Johannesburg, North
Education level: Degree
Job level: Mid
Type: Permanent
Reference: #REF70093
Company: ASC Group

Job description

This role is responsible for providing advisory support to company’s teams/organizations to help them define the road-map and implement the change components required to improve the company customer experience such that customer loyalty and value increase.
He/she will work with assigned internal clients on specific projects or initiatives to help internal clients better understand customer expectations and requirements, and will facilitate the implementation of improvement plans that align with the overall business goals of Customer First for a Lifetime.

Key Performance Areas

Responsible for cultural journey towards Customer First for a Lifetime

  • Aligns customer centricity implementation to business strategy
  • Monitors overall impact

Main CX governing body for CX initiatives and all CX impact for the company

  • Identify best practices and changes to improve the customer experience
  • Ensure corporate wide adoption of customer centricity focus
  • Reports progress and impact to Divisional ExCo at regular check-in’s

Facilitates specific programs that improve company CX and make Customer First for a Lifetime “real” in every interaction

  • Actively participates in CX improvement initiative as a process facilitator and CX subject matter expert
  • Responsible for overall organizational measurement and analysis of CX
  • Provides regular updates to Customer Experience Council and Divisional ExCo on Customer First for a Lifetime progress
  • Provide company CX subject matter expertise to internal clients as necessary to ensure successful implementation of CX improvement initiatives 
  • Provide process, planning and measurement support to internal clients as necessary to ensure successful implementation of CX improvement initiatives 
  • Link company CX insights from research, and learning from previous CX initiatives, to the goals and activities of current client CX initiatives
  • Help internal clients understand how different business processes, organizational view points and customer goals influence/impact their CX initiatives 
  • Identify organizational, skill or resource gaps compromising CX initiative success, and facilitate the identification of practical solutions for closing those gaps
  • Provide advisory and implementation support to multiple CX improvement initiatives concurrently
  • Develop constructive working relationships with internal clients so that CI becomes a “coveted asset” within company and an influential thought leader with the business
  • Communicate effectively and appropriately with company’s CX infrastructure: ExCo, the CEC and various CX initiatives underway at any given time

Requirements

  • Experience delivering consulting services, including team leadership/facilitation
  • Experience managing executive level client relationships
  • Project management experience
  • Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
  • Able to command a group audience, facilitate solutions and lead discussions around CX strategy, CX transformation, customer service and customer engagement.
  • Highly developed soft skills, with the ability to adjust communication style based on the audience and client situations
  • Excellent analytical & problem-solving skills
  • Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
  • Demonstrated ability to lead and manage teams through influence while also functioning as an individual contributor/team member

Business Understanding

  • Understands the financial industry specifically customer management strategy and implementation of strategy

Competencies

  • Impactful leadership; Commercial Acumen; Purposeful collaboration
  • Execution excellence : Delivery, Accountability, Operational excellence, Customer connection: Building relationships, Insight ;Advice
  • Provide business intelligence on customer, reporting; recommendations and monitoring of action plans

Posted on 06 Aug 11:22

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Miguel Cruz
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Brand Manager/Account Executive (Durban)

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Remuneration: R12000 – R15000 per month Cost to company 
Location: Durban
Education level: Degree
Job level: Mid
Own transport required: Yes
Travel requirement: Occasional
Type: 3 months (
Company: BrandHeart Digital Marketing

Job description

This position is perfect for someone that enjoys the idea of being both a brand manager working for one company as well as being part of an agency with the support of a team and exposure to other brands. We need a mature thinking individual that has two to five years experience as a brand manager or account executive in an agency environment. Digital marketing experience or qualification will be advantageous

Our client’s business is growing at a rapid rate and they need a brand manager that will understand their product range of industrial safety equipment, in order to grow brand awareness in the right target markets as well as identify and manage lead generating opportunities.

You need to be a strategic thinker with a proven track record that shows your ability to build brands in both traditional and digital platforms. The position requires that you spend time at our client’s branches each week (predominantly Durban, but will also require trips to Johannesburg) so you need to have strong organisational skills and the ability to use your own initiative. Our team at the agency will provide the skills and support you need to execute specialised functions, eg. design, website maintenance, online campaigns and SEO.

In addition to working on this one brand, you will also assist in the execution of other marketing activities for other brands within the agency.

Note:

  • Although this is a contract position there is a strong possibility of it becoming permanent.
  • Please only apply if you have a valid drivers license and your OWN reliable vehicle.

Requirements

Account management:

  • Responsible for managing client account
  • Brief agency team on design, campaigns, copywriting, online marketing, email marketing, website maintenance, etc. and ensure output

Marketing and media:

  • Proactively propose new marketing ideas across traditional and digital channels
  • Participate in writing marketing strategies that will achieve client business goals within budget
  • Ability to identify marketing initiatives to grow brand awareness and drive leads
  • Compile advertising plans, present to clients, manage bookings and arrange material
  • Use LinkedIn to uncover lead opportunities. Grow connections and promote the product on behalf of the sales team
  • Grow and manage client email database and identify email marketing opportunities
  • Provide input into AdWords campaigns to achieve best resultsWork with distributors to leverage and add value to their marketing efforts

Shows/exhibitions:

  • Identify show opportunities
  • Manage bookings and liaise with show organisers
  • Leverage off the event to ensure maximum ROI
  • Plan and brief design and work with the team to ensure the brand is well represented

PR:

  • Identify editorial/advertorial/blog opportunities in both online and print media
  • Brief copywriter, photographers, videographers

Website:

  • Brief dev team on changes and recommend improvements
  • Guide and oversee ongoing SEO

Project planning and management:

  • Outline tasks, allocate time and people required
  • Manage jobs from inception to completion and ensure deadlines are met
  • Write creative and campaign briefs
  • Source and select well-matched suppliers per project
  • Arrange quotes and obtain client approvals

Production:

  • Manage print, video and photography production
  • Ensure marketing material for the sales team is up to date and available

Posted on 06 Aug 08:17

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Charlene Udal
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Outbound Call Center

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OUTBOUND CALL CENTER in Durban Central | Call Centre | Job Mail | 4253597

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Outbound call center now hiring, no expereince needed as full training is provided To apply please fill out the form and you will be contacted for an interview . Or sms GO to sms “Go” to 36366 To Apply ======> https://goo.gl/P29atF

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Digital Marketing Manager

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Digital Marketing Manager in City Bowl | Online and Digital Media | Job Mail | 4200807

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Digital Marketing Manager. • We’re looking to hire a dynamic, ambitious and results orientated Marketing Professional with a minimum of 2 years’ experience in Digital Marketing. • You will be in charge of developing Marketing Strategies and ensure all channels align with the marketing message and perform according to set objectives. • You will lead optimisation and growth within existing Marketing channels, explore new channels as well as look into new ways of reaching our target audience and growing our market share. • You will work closely with our in-house team as well as outsourced service providers and partners and will be the main go-to person in terms of any Marketing activities. Role: • Develop and implement Marketing strategy • Analyse, monitor and coordinate performance of all Digital Marketing channels (Good Adwords, SEO, Display Marketing, email/sms/video marketing, Social Media marketing etc) • Ensure all Marketing activities align with Marketing message and set objectives • Activate and manage E-mail Marketing and sms campaigns • Monitor and manage performance of Websites’ Landing pages metrics and lead the improvement of user experience • Initiate new creative ways to reach our target audience and grow sales • Identify strategic partnerships for generating leads and growing market share • Build Brand awareness, coordinate events, manage production of both online & offline Advertising material • Planning and control of Marketing budgets • Report on return on investment and key performance metrics Requirements: • Minimum 2-3 years of experience in Digital Marketing • Marketing related Degree or Diploma • Proficient in MS Office • Strong organisational skills. • Ability to leverage Digital and Traditional Marketing tactics for reaching strategic goals • Proactive independent personality with solutions oriented mind-set • Out-of-the-box thinker with strong analytical skills. • Ability to transform marketing strategy into a message, communicating to target audience.

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Theatre Scrub Nurse (rn)

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Theatre Scrub Nurse (RN) in Durban | Nursing | Job Mail | 4260057

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  • Ad Placed : 04 Aug 2018 06:00:07
  • Remuneration : PER MONTH
  • Employment Type : Full Time
  • Employment Level : Semi-Skilled
  • Industry :
  • Medical
    Nursing
  • Region : Kwazulu-Natal / Durban
  • Company : V and A Agency

Theatre scrub nurse, required for private hospital in Durban. Must be experienced. Permanent placement.

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Head of Customer Insight Unit (Johannesburg)

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Remuneration: negotiable 
Location: Johannesburg
Education level: Degree
Job level: Management Snr
Type: Permanent
Reference: #REF70092
Company: ASC Group

Job description

This role is responsible for leading customer centricity across the organization. The successful candidate has the mandate to design, orchestrate and improve the customer experience with the objective to increase revenue through improved loyalty, reduced churn and growth in customer value. The are the face and motivational leader of customer centricity, leading the organization to work together for optimum customer experience delivery. This role prioritizes the company’s investment, areas of focus and areas of improvement for the customer experience, and drives measurable change through the ExCO, the CEC and the Customer Insights Team.

Key performance areas

  • Prioritizes, initiates, develops and leads customer experience programs and initiatives that deliver financial benefit and a positive impact on the customer experience
  • Support leaders in their roles across the company as cultural leaders in the customer centricity transformation
  • Collaborates across the company to put the customer at the centre of key business decisions
  • Leads the organization through the CX initiatives to work together to achieve the customer experience goals.
  • Leads the CEC in this capacity.
  • Leverages customer analytics and insights to inform the business on decisions that could negatively impact the customer experience or on profitable opportunities to improve the customer experience
  • Defines the cross-company metrics of CX success.
  • Utilizes these metrics to monitor progress and build accountability across the company
  • Develops a sustained organizational communication program to share the vision, how to contribute to the customer experience and celebrate successes
  • Defines the customer experience skills required across all teams; influences the on-boarding and training strategy to build the company’s core strength on customer centricity

Responsible for company’s cultural journey towards Customer First for a Lifetime

  • Aligns customer centricity implementation to business strategy
  • Secures funding for high-impact customer initiatives
  • Monitors overall impact

Main CX governing body for CX initiatives and all CX impact

  • Identify best practices and changes to improve the customer experience
  • Ensure corporate wide adoption of customer centricity focus
  • Reports progress and impact to ExCo at regular check-in’s

Requirements

Education and Experience

  • 10-15 years of progressive experience driving customer service, operations and customer revenue excellence
  • Strong operational, marketing and financial background
  • A motivational change agent; a strategic leader who can successfully initiate and lead the execution of initiatives to drive profitable change
  • Proven ability to breakdown corporate and department barriers with an ability to influence and engage stakeholders
  • Highly skilled in working across functions throughout the company and building cohesive cross-functional teams
  • Analytical business savvy to identify key issues, root causes and opportunities to improve, and the ability to lead the company to action for improved business results
  • Excellent communicator (written/oral) at all organizational levels and with all teams; exceptional presentation skills
  • 10-15 years business experience

Functional Competencies

  • Develop and implement customer first strategic program.

Posted on 03 Aug 15:50

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Miguel Cruz
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Graphic Designer (Gordon’s Bay)

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Remuneration: R5000 – R7000 per month 
Location: Gordon’s Bay
Education level: Diploma
Job level: Junior
Own transport required: Yes
Type: Permanent
Reference: #MPDPS-Graphic Design
Company: MPDPS

Job description

We are a custom magazine publishing company, based in the Helderberg Basin.

You are a graphic designer who has probably just left college and wants to get a foot on the ladder of your career and lives in the Strand, Gordon’s Bay and Somerset West area and possibly Stelenbosch.

We are looking for an articulate, organised creative and eager to learn graphic designer. A designer who wants to further develop skills that will be utilised across all aspects of magazine design and production, both for print and online. You will work with our production manager and our senior designer.

Please apply with both your CV and a covering letter. The covering letter should tell us why you would be the best candidate for the position.

If you are already employed, please state your current salary and availability.

Only shortlisted candidates will be contacted. Candidates will be required to work on a competency task.

Requirements

Your skills will be a broad understanding and ability to work with the Adobe Suite of products, in particular, Adobe inDesign, Adobe PhotoShop and Adobe Illustrator.
 
An added advantage will be the understanding of HTML5, Adobe Premier and Adobe DreamWeaver.

Posted on 03 Aug 15:10

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Dalene van Niekerk
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Mid-Senior QA Engineer (Cape Town)

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Location: Cape Town
Type: Permanent
Reference: #1808116
Company: Datafin Recruitment

Environment:

A reputable media house seeks a mid-senior level QA engineer to join their agile environment, alongside a young, dynamic, multi-skilled team of web, iOS and Android developers, UX specialists, and product owners, in order to deliver sound technical solutions, with a focus on quality assurance.

Duties:

  • Ability to write scripts.
  • Estimate test effort that includes the creation, review and execution of test-related activities.
  • Work with an agile team and product owners to write effective test cases.
  • Regular test case reviews.
  • Log detailed bugs that surface during testing.
  • Effective usage of test design and techniques.
  • Conduct root cause analysis.
  • Send out test results to relevant stakeholders.
  • Executing T-SQL scripts.

Requirements:

Qualifications and experience:

  • Essential: At least three+ years’ (mid) or five+ years’ (senior) QA experience, including automation experience.
  • Essential: ISTQB Foundation certification.
  • Bonus: ISTQB Advanced certification.
  • Bonus: Advanced level technical test analyst.

Skills and competencies:

  • Skilled in test automation, using automation tools such as Selenium, Appium, Robot Framework (using Python).
  • Experience in some of the following: jMeter, PostMan, XMind (mind mapping), TestRail, Firebase TestLab, Bitrise, Jira and any web debugging proxy tools.
  • Some experience using Android Studio, Xcode and Visual Studio
  • Knowledge of testing Web and Mobile-web sites.
  • Knowledge of testing native iOS and Android apps.
  • Knowledge of MS SQL server.
  • Ability to test back-end admin systems and services.
  • Ability to extract requirements into test scenarios.

Advantageous:

  • The ability to read Afrikaans
  • Experience in .NET programming language

Attributes:

  • Strong ability to work on own initiative.
  • Attention to detail.
  • Must be willing and able to learn new technologies quickly through self-learning.
  • An excellent communicator, both verbally and written.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

Comments:

When applying for jobs, ensure that you have the minimum job requirements. Only SA citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please email a word copy of your CV to

moc.nifatad@esereht

and mention the reference numbers of the jobs.

Posted on 03 Aug 15:01

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Taryn Roman
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Datafin

DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.

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Shift Sup/snr Q.c/q.a Food Tech/rte

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SHIFT SUP/SNR Q.C/Q.A FOOD TECH/RTE in Western Cape | Q.C./ Q.A./Audit | Job Mail | 4278983

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  • Ad Placed : 03 Aug 2018 14:52:24
  • Remuneration : R 300000 – R 420000 – PER YEAR
  • Employment Type : Full Time
  • Employment Level : Skilled Technician
  • Industry :
  • Manufacturing
    Q.C./ Q.A./Audit
  • Region : Western Cape
  • Company : PAR EXCELLANCE

BTech/BSc Food Sc; Complit; 5-8 yrs implement/maintain/docs cntl/audits/CI of HACCP/ GMP/FSMS/QMS/EMS/FSSC 22000/SHE/complaints/ deviations/ investigate/CAR/PAR, train Prod./Quality/Eng. staff on process cntl/quality/ product requirements/check sheets/verify audits/traceability/records/ reports/customer liaison of raw mat./RTE/OOH meals/HMR/ pack. mat./equip. W.C. country.Z0802 MADARI 081 244 5385/011 7828217

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