The Global System Administration team are responsible for the overall account management for on-boarding, off-boarding, account modifications and access controls across multiple systems and applications in line with the firm’s Security Access control policies. This includes, but is not limited to, creating, provisioning and maintaining accounts, groups and shared resources within a Microsoft Active Directory and Exchange environment. The team are responsible for regular internal audits and are also subject to external audits such as ISO27001.

• The System Administration Team Leaders have joint responsibility to oversee the day to day workload and provisioning of requests for the Systems Administration team.
• To lead, and develop the Systems Administration team
• To regularly meet with the team to set and review tasks and targets
• Administer and develop, with a high degree of competency, system administration tools and processes to effectively deliver System Administration objectives
• Develop and maintain solid understanding of employee needs, business applications, and the teams processes using this knowledge to assist with the teams workload to enhance the service provided
• Collaborate with technology teams across all offices to ascertain, agree and implement global consistent procedures
• To ensure that the team maintains a high degree of customer service for all support queries, adhering to service management principles
• To progress assigned projects and tasks with the aim of delivering on time and to budget
• To provide regular reports to the Global Systems Manager on the status of any administration projects, tasks and issues
• To ensure that the housekeeping and administration of the firm’s servers and directories are carried out in accordance with the firm’s policies and procedures across all offices
• Develop a culture of teamwork, resilience and high performance
• Promote continuous improvement and learning, particularly in the areas of operational processes and client service
• Demonstrate the firm’s values – Clients come first, Excellence in all we do, one team worldwide, Commitment to our firmâ??s success and Good citizenship

Specific activities include but are not limited to:

• Acting as an escalation point for IT issues, this could involve working out of hours
• Ensuring that the team’s operations are effectively covered from a resourcing perspective in line with operational parameters and, service expectations and are able to react when issues are escalated to them 24*7
• Other duties as requested by the Global Services Manager
• International Travel may be a requirement

Skills and Experience

• Ability to set out a clear direction and inspire others
• Ability to grasp critical issues and distil them into clear and manageable priorities
• Excellent understanding of security access controls
• Build, develop and maintain relationships with key stakeholders
• At least three years in a similar role
• Possess excellent customer service, communication, managerial, and interpersonal skills
• Have proven experience in developing and coaching team members
• Experience of IS027001 and access control best practices

Qualification and Training:

• College Degree
• ITIL certification

Please apply directly on the link if you fully meet the requirements.

Or feel free to contact Charmain Ferreira at 010 590 4000 for any further information.

Posted on 20 Dec 07:15