Remuneration: | Basic salary |
Location: | Cape Town, Northern Suburbs |
Type: | Permanent |
Company: | EOH Recruitment Solutions |
The position provides high level technical support to the business on all aspects of the client systems, with a primary focus on product hardware support, deployment and implementation.
The opportunity acts as a bridge between Research and Development, and Technical to assist in growing delivery of tailored hardware/technical/report requirements.
The applicant will be responsible for:
- Addressing, investigating and driving to conclusion, technical queries from Sales, CRM and other staff – These queries often involve data analysis, primarily focused on hardware, but also on software applications
- Assisting to test and evaluate the behaviour and operation of new hardware devices
- Conducting routine checks on critical systems to ensure proper operation of various systems
- The logging and managing of support tickets on system defects
- Creating and managing client configurations and scripts – This includes ensuring proper hardware configuration assignment as part of the sales order flow process
- Assisting to investigate and document technical requirements arising from customer/business needs statements
- Provide guidance to the Technical Assistant on day-to-day tasks
Skills:
- Minimum three years’ experience in a technical support role
- A highly analytical approach to problem solving
- Good technical communication skills, both written and spoken
- Attention to detail and the ability to manage tasks from initiation to conclusion.
- Exposure to embedded systems and/or electronic devices is essential. E.g. microcontrollers, PLCs, Adruino, Pasberry Pi, etc.
- An high degree of computer literacy
- Thorough working knowledge of Microsoft Office packages
- Advanced Microsoft Excel abilities to manipulate data and create business reports
The following skills/experience will be advantages for any candidate:
- A good understanding of Microsoft SQL allowing for data extraction and manipulation.
- Exposure to SQL Server Reporting Services.
- Previous exposure to basic web development.
- Basic knowledge of Microsoft Visual Basic scripting.
Contact
moc.hoe@anisseM.aerdnA
.
Posted on 23 Jun 16:12
EOH Recruitment Solutions
EOH Recruitment Solutions is a market leader in the sourcing and selection of top candidates and recruitment services. With a focus on Technology, we specialise in both permanent and contract roles.
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