An innovative Financial Services group invites a Senior Analyst who is customer-centric and a strong interpreter of data to join its Collections, Recoveries & Fraud division. The core role involves providing analytical insights of the Fraud and Collections portfolios by gathering and analysing data, recommending actions and participating from inception to the delivery of strategic projects. You must possess a Bachelor’s Degree in Commerce/Science/Humanities or similar field, five years’ experience in Credit Risk Analysis on lending products, relational databases specifically SAS and Bad Debt provisioning techniques. You will also need to be technically proficient in Triad, Vision+ and Collect Smart and be skilled in SQL.

Duties:

• Statistical analysis, modeling, optimisation, forecasting and data mining of various data sets to support strategic decision-making within Collections, Recoveries and Fraud.
• Identify, develop and maintain key relationships with internal and external stakeholders including Shareholder.
• Prepare weekly/monthly presentations and reports on business performance indicators within the Collections, Recoveries and Fraud environment.
• Maintain and analyse Triad, Vision+ and Collect Smart related data in order to propose new Collections strategies.
• Clearly document the business requirements of projects presented to the Collections Managers.
• Act as project manager with regards to any System changes (e.g. Vision, CTA etc) or Champion Challenger scenarios required.
• Conducted research to ensure best practices are applied in the Division.
• Interpret analytics to understand how current Collections, Recoveries and Fraud processes can be enhanced, leading to improvements in the Collections, Recoveries and Fraud strategies.
• Ensure correct and timeous deployment of decision rules in the live system.
• Coordinate and manage the UAT testing process.
• Liaise and manage internal relationships between departments in order to collate and validate data/processes.
• Production and development of portfolio quality and benchmarking reports.
• Daily, weekly and monthly updating and timeous distribution of reports.
• Ensure Collections and Fraud Managers have access to the information they require in a format that is appropriate and useful.
• Ensure key deliverables with stakeholder are met e.g. timeous delivery of outputs; post implementation review of initiatives.

Requirements:

Qualifications –

• A Bachelor’s Degree in Commerce, Science, or Humanities with a focus on Statistics, IT, Economics, Mathematics, or similar.

Experience/Skills –

• At least five years’ experience in the following:
• Credit risk analysis on lending products
• Extensive understanding of relational databases and ability to effectively utilize statistical software – particularly SAS.
• Bad debt provisioning techniques.
• Strong ability to interpret data, communicate this to and influence key stakeholders
• MS Office (Advanced).
• Technical proficiency in Triad, Vision+ and Collect Smart.
• SQL and SAS experience in coding and data analysis.
• Must be able to manage and meet deadlines.

Advantageous –

• Knowledge of Basel II and National Credit Act (NCA).

Attributes:

• Strong analytical and problem solving and report writing capabilities.
• Good planning and organisation skills.
• Attention to detail and commitment to delivery is vital.
• Effective relationship management and collaboration skills.
• Strong process mapping skills.
• Ability to identify new ideas and alternative ways of working.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

When applying for jobs, ensure that you have the minimum job requirements. Only SA citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please email a Word copy of your CV to

moc.nifatad@ellehcim

and mention the reference numbers of the jobs. We have a list of jobs on http://www.datafin.com. Datafin IT Recruitment – Cape Town Jobs.

Posted on 16 Jan 11:44

Job description

Henley & Partners, the global leader in residence and citizenship planning, is looking for a proactive, service driven,  inspired, passionate and hardworking Desktop Support Analyst to join its Cape Town team.The team consists of Group Marketing, SA sales and Group IT and the incumbent will be responsible for coordinating the technical functions required to support computer users, supporting the IT infrastructure and delivering first-level user support. Ensuring that all IT infrastructure and office equipment is in keeping with the allocated budget and meets with business operational requirements – thereby enabling an optimal working environment and uninterrupted service delivery to all users. Will provide first-level user support, to ensure high-level continuous performance for the above business units.

The candidate will be a key player in assuring a strong level of support for the solution of typical IT-related incidents associated with the use of our various corporate services, using a ticketing system, as well as the administration of some additional services.

 Key responsibilities

• To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) across a range of software applications.
• To assist all our users with any logged IT related incident when called upon. To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to the Group IT support team where necessary.
• Work with infrastructure providers (printers, telephones, internet, off-site backup file storage, office access and surveillance) to assure that the office receives the best service at the lowest price.
• To purchase, install and configure new IT equipment.
• In consultation with Group IT, co-ordinate and manage the creation of email accounts for new users and the subsequent set-up of these email accounts.
• Upgrade different types of software and hardware and office equipment (e.g. (e.g. printers, copiers, scanners, televisions, tele and video conference equipment and headphones).
• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• To be a highly motivated team player with the skills and ability to manage changing priorities.
• To create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
• Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes.
• To work within the relevant legislation, policies and procedures as applied by the Group IT Policy.
• To assist the Office Assistant and Executive Assistant in running the Great Westerford office.
• To attend to the assigned ticket tasks as per Group IT requests.
• To compile, track and report on the hardware and software assets of the three business units (Group Marketing, Group IT and Sales), on a quarterly basis.
• To compile and track the annual IT budget, monthly.
• Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.
• First-level user support for all users in these business units ensuring superior customer service.
• Local and remote support of desktop and LAN Hardware and Software.
• Creation and maintenance of relevant documentation.

Technical support and maintenance of information systems

• Identifies computer hardware, software and telecommunications malfunctions and takes appropriate action to resolve issues ensuring data/system integrity.
• Analyses problems (both technical and operational) and dispatches vendor representatives to resolve problems.
• Assists in capacity planning and acquisition of personal computers and other equipment.
• Analyses, tests and implements personal computers, servers, and other equipment for data and voice networks.
• Implementation of software as and when required.
• Performs system management functions and operations of servers.
• Assists in the acquisition, installation and configuration of computers, peripheral devices, servers and voice systems.
• IT management and maintenance of desktop computers and printing services.
• Assists in the support of administrative computer-based applications.

Coordination of information systems 

• Coordinates, manages and executes projects, as assigned, tracks major developments, and revises deadlines as appropriate to meet changing needs and requirements. 
• Prepares business cases for selected projects.
• Coordinates, implements, and improves overall operational practices and procedures within the business in collaboration with staff.  
• Tracks and monitors the progress of incidents through the interpretation of policies, standard practices, procedures and collective agreements to identify interventions and resolutions.
• Coordinates and manages, within assigned areas and in consultation with the Office Assistant and Executive Assistant, the assignment of computer technology including renovations, and maintenance as necessary.

Authority (decisions made in executing responsibilities and to achieve results)

• Engaging services and support from service providers.
• Definition of operational measures, guidelines and best practices for the office managed.
• Procurement of suppliers and any other resources required.

Minimum qualifications and professional experience requied

• Minimum five years’ experience in a similar role.
• Tertiary qualification; advanced diploma or equivalent in ICT or other related disciplines.
• Experience in the configuration of IT infrastructures, including but not limited to Microsoft Windows 8.1 and 10, LAN, WLAN, printing, PC, PABX and telephone systems and other desktop technologies. 
• Experience in dealing with first-line user support in a customer-oriented manner.
• Fluent in written and verbal business English.   
• An ability to recognise and respond to diverse thinking styles and a global mindset.
• Some familiarity with Linux mindset. (advantageous)
• Awareness of ITIL or other IT service management best practice industry certification. (advantageous)

Company Description

Henley & Partners Group is the global leader in residence and citizenship planning. Each year, hundreds of wealthy individuals, families and their advisors rely on our expertise and experience in this area. Our highly qualified professionals work together as one team in over 30 offices worldwide. The concept of residence and citizenship planning was created by Henley & Partners in the 1990s. The firm also runs an industry-leading government advisory practice. We have raised more than US$ 6 billion in foreign direct investment and been involved in strategic consulting and the design, set up and operation of several of the world’s most successful residence and citizenship programs.

Requirements

Skills required

• Good interpersonal skills, given the strong relation to the user community
• Excellent Planning, organizing judgement and decision-making
• Ability to balance and prioritize multiple responsibilities and effectively manage projects
• Innate understanding of IT office infrastructure     

 Competencies

• Team player 
• Ability to work independently
• Ability to plan own work and deliver on deadlines
• Ability to work proactively and solutions-driven
• Good analytical skills
• Excellent attention to detail
• Advanced computer skills 
• Good ability to handle difficult customers
• Excellent verbal communication
• Excellent technical knowledge/proficiency
• Tolerance of stress

 Application requirements (applications failing these requirements will be discarded)

1. Cover letter stating: how you meet the above requirements and gross monthly salary expectations
2. Comprehensive cv with reasons for leaving each position and no gaps in employment dates 

Closing date: 31 January 2018

Posted on 04 Jan 14:45

Job description

You are a keen problem solver and are highly skilled at using both your intuition and logic to come up with workable solutions for implementation. You have solid interpersonal skills and are tenacious in gathering information in order to identify the best solution and are open minded yet logically sceptical and can scenario analyse prior to execution of a project or task. You display patience in the resolution of issues and working in a ever-changing environment energises you.

Initiative is your middle name and you are a super proactive multi-tasker with very strong organisational and administrative skills and can efficiently manage and handle numerous tasks across multiple projects in a structured manner while remaining calm and collected. You are confident in engaging professionally with and in building rapport with both internal team members and departments as well as external clients and data sources as required.

You are a bigger picture kind of person and enjoy working within a team based environment and are able to be the play maker of one team and a team player of another…both at the same time!

You are not afraid of numbers or technology and have “stickabiltiy” when it comes to embarking on a steep learning curve and figuring out how to use new and complex software and tools. You have excellent attention to detail, accuracy is a non-negotiable in your work output and you are deadline driven always ensuring that timelines are met (read beaten).

It will be to your advantage to have experience or an interest in data information and project management and the role you play within the projects team will be crucial in ensuring that by balancing people, data and deadlines all new data sources, clients and solutions are accurately planned-in, managed, set-up and complete through cross team collaboration 

Responsibilities

• Commercial interaction and engagement in order to fully understand and spec the project scope and timelines
• Planning out and managing the execution of projects through cross team collaboration with the Business Intelligence, Insights and Operations teams
• Architecting solutions that will enable the correct and efficient processing of data for delivery to client
• Data flow design and the creation of  workflows for the processing of data
• The correct and thorough handover of complete projects to the Operations team for monthly processing and delivery

Company Description

DataOrbis is a global cloud-based information solutions company that provides market and business intelligence solutions to the fast-moving consumer goods (FMCG) industry. Our solutions combine people, process and leading edge cloud technology to facilitate and inform business decisions that are customised to our client’s needs.

We have a wealth of experience and expertise in information technology and market information services in the consumer goods and retail industries and are a leading innovator in this sector serving well-known brands across the African continent and beyond. We currently have offices in South Africa, Kenya and the UAE.

Our Values are the absolute foundation of our business and we believe in attracting, recruiting, retaining and developing the right skills at the right place at the right time and constantly focus on engaging our team in a winning environment.

The Core Values and their associated behaviours which form the DNA of our team and business are;
• Trust
• Leadership & Passion
• Teamwork
• Innovation & Continuous Improvement

Requirements

A tertiary qualification, Business Science IS or Marketing, BCom Quantitative Management, Project Management or equivalent. Industry or Project Management Experience in an IT, Data Information, Market Research or related industry would be an advantage but is not a necessary requirement.

• High proficiency in Microsoft Office (Windows, Outlook, Excel, Word)
• A conceptual understanding of Data Warehousing theory and best practices would be advantageous as would exposure to and understanding of SQL queries
• Highly numerate with excellent attention to detail
• Excellent time management skills with the ability to prioritise and execute tasks to meet deadlines as specified
• Excellent interpersonal skills and the ability to  professionally collaborate and communicate and interact with both internal team members and clients and data sources on an going basis
• Troubleshooting skills with the ability to investigate and resolve data related issues on either an individual basis or in conjunction with the technical team
• Flexible and agile with the ability to work on multiple concurrent projects
• Pro-active and confident with the ability to communicate progress, developments and difficulties encountered on an ongoing basis
• Sound problem solving skills with the ability to develop logical solutions to a query or process and/or follow guidelines and specifications

Key Personal Attributes include:

• The ability to work under pressure.
• Effective time management skills in order to meet deliverables and deadlines
• A strong team player with excellent communication and interpersonal skills
• Innovative and results driven
• Passionate, self-motivated with a sound values and belief system and a sense of humour

If you meet the above criteria and would like to join our dynamic values based team, please e-mail a letter of motivation and your updated CV.

When applying, please ensure that you have the minimum requirements. Applicants must have a valid South African work permit or be a permanent resident.

Posted on 11 Dec 07:33

Job description

My client is a growing financial services company with offices all over Africa and they are recruiting for a Business Intelligence Analyst to set-up and grow their business intelligence department which will be based in their new Cape Town offices.

Responsibilities include:

• Analysing monthly risk performance across the business
• Creating profit + pricing models for products
• Develop credit score cards
• Dealing with forensic investigations to identify bad debt + fraud
• Utilising machine learning technology
• Working towards a more data-driven model

Requirements

In your role as Business Intelligence Analyst you will be travelling around Africa, so you must be happy with this.

Ideal candidate:

• Minimum three years’ experience in relevant field
• Relevant degree in statistics, maths or engineering
• Advanced SAS + Excel
• Financial service experience
• Entrepreneurial, self-motivated and driven

If this sounds like you then get in touch with Amplified Talent to discuss further.

Posted on 29 Nov 12:16

Job description

Our client is a leading digital production agency, working with both South African and international client accounts.

They are looking for a dynamic and resourceful product analyst/product owner to join their project delivery team and own the end-to-end delivery of key business and client projects.

You should know the internet like the back of your hand and understand internet technologies; terminology; and the workflow of a typical digital project lifecycle. You should have experience working in an environment involving developers and creative teams.

You will work closely with the development, creative and project management teams. The solutions director will oversee your work. As part of your product analyst responsibilities, you will analyse client project requirements; assist with providing costings and solutions that match these requirements; make appropriate recommendations during the UX/prototyping phase that will positively impact the design process.

As part product owner, you will be the ultimate custodian for the delivery of high-quality solutions for your client projects. You will drive the client requirements gathering and communication management; the QA process; tools; and solution testing for your projects. Basically, owning the end-to-end solution. For larger and more enterprise/complex projects, you will be supported by the solutions director and a project manager to assist you with the client servicing and risk management aspects to the project.

Client vision

‘To create a global creative technology company that has a passion for creating innovative digital solutions that work and to be recognised as the industry leader in delivery excellence.’

Client core values

• Deliver excellence
• Show integrity
• Be passionate
• Take initiative
• Develop innovation

Key duties and responsibilities

Some of the main responsibilities of this position will now be covered in detail, to give you an idea of the depth of the role and expectations thereof:

• Proposals and cost estimates – assist the sales process by scoping the initial client requirements to provide accurate cost estimates and detailed proposal documentation.
  Requirements planning – one of your most important responsibilities is to ensure that every project the client delivers is properly analysed, scoped and the right solution proposed based on various factors including client requirements and budget. Business requirements are normally captured in a Statement of Works (SOW) document.
• Functional planning – this includes interpreting the SOW and business rules/requirements and together with the development team, you formulate the right solution. This can be done by analysing client analytics metrics, as well as discussions with key stakeholders, including the client stakeholders; client target users (where possible); development team; project managers; and our designers.
• Wireframing/UX design – inputting into and creating interactive wireframes using tools (i.e. Adobe XD; Axure; Balsamiq) which lays the foundation for the creative UX design process. Working with designers and developers to solve complex UX decisions for the solution you’re planning.
• Product management – working together with client stakeholders and your internal project team, you will own the product backlog. Using tools like JIRA to manage your projects, will be an important aspect to the role, where you will breakdown projects into Epics or User Journeys; user stories; tasks and features which outline the functionality requirements and business rules/logic. Acceptance criteria will be added to all tickets forming part of the QA Test Plans, against which manual testing is done.
• Project team management – you will manage the project team for your individual projects from a product owner perspective, not a managerial perspective. Your team (including clients; contractors; developers; QA’s; designers) should look to you as the go to person for any questions concerning your projects. You will also be responsible for reviewing contractor cost estimates, before getting them approved
• Testing/QA – you will oversee the solution from a quality perspective and conduct QA testing and highlight bugs/tasks where the product does not match your solution.
• Risk management – When business conditions change or new features requested may affect scope, you need to revaluate how it could impact the project and provide cost estimates based on these new requirements.
• Documentation – produce quality documentations of a consistently high standard, that can be shared with clients and which clients find easy to understand.
• R&D – keep abreast of the latest technologies, best practices and standards. Conduct knowledge sharing sessions with the team. It’s important that you understand the capabilities of the various CMS platforms we work with, to ensure that you can recommend the right platform solution to client project and upsell new functionality and/or opportunities based on what the CMS capabilities can offer.
• Time tracking and reporting – on all projects you will be responsible for ensuring that your entire project team are logging their time on a daily basis, so that you can pull monthly timesheets and report against Project actuals vs Project budget/costs. You will work with the finance department to ensure that quotes and invoices are sent.

Requirements

Key requirements and personal skills

• A degree or similar qualifications
• Three+ years of experience within an IT, development or agency environment
• Experience interfacing with clients and managing client expectations
• Experience working with Waterfall/Agile/SCRUM methodologies and ability to refine and merge processes accordingly
• Experience tracking sprint roadmaps versus timelines to gauge project progress
• Experience using project management tools like Redmine/JIRA
• End to end project testing and ability to implement ‘Testing & QA’ processes
• Excellent website analytics; data analysis and numerical skills
• Knowledge of SEO best practices is advantageous
• A good knowledge of the terminology and technical aspects related to internet technologies. Ideally (but not mandatory), you need to understand what most of the following terms mean and in which context to use them: Content Management Systems (CMS); Databases; ASP.Net; PHP; HTML; JavaScript; AJAX; SQL; Mobile frameworks; API’s; SEO; and Hosting
• Understanding of CMS products like Umbraco (very advantageous); EPiServer; Sitecore; WordPress; Drupal
• Advanced skills in Microsoft Office (Excel, Word, PowerPoint) and MS Project – are essential
• Experience creating high quality, well-formed and well-written documentation
• Razor sharp eye for detail – you don’t miss anything!
• Military-like organisational and time management skills, with the ability to very comfortably juggle multiple projects/tasks
• A team player with good interpersonal skills to deal with various personalities
• Excellent command of the English language, both written and verbal
• A passion for the online industry a true digital enthusiast!
• Prepared to travel, if necessary

If you feel that you meet the requirements above and are interested in this position, please apply online.

Although we endeavour to reply to all applications, this is not always practicable. For this reason, if you have not heard from us in two weeks, please consider your application unsuccessful.

Posted on 21 Nov 08:54