Job description

Conversation LAB is an award-winning, digitally focused agency, whose portfolio covers global and local brands from FMCG to B2B across South Africa and the UK. #cLAB is looking for a dynamic community manager based in the Durban office to work on brands social networks, connecting with customers, assisting with queries and creating awareness of the brand.

Key responsibilities: 

• Post content on online properties, potentially including Facebook, Twitter, Instagram, Google+, LinkedIn, etc.
• You need to be able to spot angles and ideas from everyday activities – see things and opportunities that others don’t and turn them into a piece of branded content
• Staying on top of latest social media channel changes to ensure that the brand is the first to utilise new innovations and techniques on social platforms
• Write daily conversational, current news topics for the online properties Twitter profile, based on tonality guidelines and social media policy 
• Our community managers are engaging in conversation all day every day – this is not about banked content that one posts and then walk away. We are looking for stories and looking for topics to chat to the online community about ensuring our brand messages become more and more relevant
• Respond to queries and comments during office hours (8 am to 5 pm Monday to Friday) and when required, in the evenings and weekends
• You will often go out into the field, interviewing people and creating on the fly content, film and audio.
• You need to be ideas led and keep throwing stuff into the pot
• Report on performance and numbers monthly, in tandem with the strategist 

Company Description

Fastest growing independent digital agency with offices in four cities – London, DBN, JHB and CT

Requirements

We are looking for a person who is plugged in and passionate about the world around them – everything from fashion to motor to politics to retail. You need to become an expert of the brand you work on, immerse yourself in every detail and no more than the client (in a nice way).

We want someone who is willing to scrap, roll up their sleeves, get stuck in and make sh1t happen – if you are work shy or watch the clock, then you’ll be in the wrong place. But don’t get us wrong our staff have an excellent work life balance and a great agency culture and vibe.

Requirements

• Two years’ experience as a community manager
• Agency experience

Due to the volumes of applications received we will only be able to contact candidates that have met the recruitment criteria. If you have not heard from the #cLAB team within two weeks of application please note that for this role you were not shortlisted.

Posted on 20 Jul 16:54