Continuous improvement and growth analyst R25,000-R30,000 per month

The position of food operations analyst reports to the food delivery performance manager

Responsibilities will include:

• Analysing, understanding and prioritizing tasks according to core business or project objectives
• Creating reports with focus areas for business improvement
• Identifying important variables and focus areas in the business
• Analysing data to answer strategic and operational questions posed by the business
• Provide information to various stakeholders
• Collaborate with TDT managers and Franchise Managers to establish project plans while accounting for the trade-offs between operational practicality and overall performance

Some specific responsibilities:

Daily Food Operations Metrics Management

Provide significant support to the Food Delivery Team according to weekly goals and targeted metrics.

Manage Food delivery support tools i.e. QlikView, Branch Dashboards, Weekly reports to inform operational decisions and improvement

Construct weekly reports for improvement and new target areaa

Use weekly targets to manage day-to-day performance and inform operations for best impact

2) Product reviews and complaints tracking:

• The role will interface frequently with the Food and TDT operations teams and engage somewhat in the specifications of PaLM releases and new product features
• Furthermore, the role will cover SOP reviews and complaints management from a driver behaviour and training aspect where relevant

3) Process Improvement:

• Regularly review and analyse key metrics in Food delivery operations to identify root causes and formulate solutions to improve performance
• Ability to develop and set up reporting for metrics.
• Managing customer, branch and driver feedback into continuous performance improvement processes
• Contribute to the design, implementation, and improvement of new and existing food support processes & tools

Leading small project improvement initiatives as required.

Attributes required:

• A Solutions-oriented and attention to detail – qualitatively (written SOP’s and email structure) and quantitatively (charts and tables)
• Strong analytical and critical thinking, using data to interpret and inform decisions that are pragmatic and operationally practical
• Ability to present ideas succinctly, in writing and verbally
• Versatile and with an appetite to learn from the experience of others and independently through experimentation and research
• Ability to handle multiple competing priorities in a fast-paced environment, but also maintain a focus to ranked priorities with the highest strategic impact

Interested in:

• Operations and Tech mix – enjoys tech and how to use tech solutions such as automation to improve performance
• Development of others – can lead others, delegate tasks, and develop a team if necessary

Qualifications and experience required:

• Relevant Undergraduate degree/diploma/certificate (i.e. Sciences, Statistics, Operations)
• A minimum of three years’ experience in business analysis, operational management or a related field
• Experience defining solutions for internal and external customer networks
• Excellent verbal and written communications skills with the ability to present complex information in a clear and concise manner to a variety of audiences, including technical and non-technical individuals

Posted on 02 Sep 15:47