Job description

Purpose of the Role

To ensure that all calls and queries received from Customers are handled in line with our values and our purpose of shifting lives.

Roles and Responsibilities:

• Receive calls and walk in customers and action the client’s (customers) request    
• Receive correspondence enquiries, contact customer ,as per guidelines
• Transfer cancellation calls to Outbound/Retentions team                              
• Receive claim calls, ask claim questions and send claim form to the customer.
• Receive refund request calls, obtain all details regarding refund and send through to the administration team for processing
• Reduce call backs to customers
• Consciously manage paper usage in your area of work                
• Contact with customer in line with principles
• Provide regular feedback regarding strategic partner issue 

Personal Characteristics

• Excellent listening skills
• Great communications skills.
• Problem solving abilities.
• Persuasive selling skills.
• Strong negotiation skills.
• A Strong pragmatic attitude to situations.
• An innovative mindset.
• Tons of energy

Please consider your application as unsuccessful, if you haven’t heard from us within 2 weeks.

Requirements

Knowledge and Experience:

• 1-2 years relevant experience – preferably in a call centre environment            

Skill Competencies:

• Listening skills
• Communication skills
• Problem Solving
• Selling skills
• Negotiation skills

Posted on 05 Mar 16:30