Customer Relationship Consultant
Requirements: • Tertiary Educations • Micro Finance Industry experience • External Sales Experience. • Driver’s License and own vehicle. • Willing to travel extensively. Duties: • Management, development, cross sales and growth of sales of secure payment solutions to existing customer base, mostly in the micro finance industry. • Customer Service and handling query resolution from origination to finalization. • Development and maintenance of overall relationships with new and existing customers within the region. • Maintain and grow existing customer base. • Generate new sales leads in region and close leads or pass leads on to Sales Consultants for closing. • Visit own and other customers in specified geographical area once within every call cycle (6 weeks). • Handle customer queries and resolve in a timeous manner. • Improve customer success rates by sharing industry knowledge and assisting with transactional management. • Identify risks and put in place counter measures. • Entertain and build relationships with customers. • Process applications for additional business for existing customers and generate new sales leads. • Assist with technical call outs when Technician is not available. Email recruit@globalrecruitment.co.za