We are seeking to a recruit a Customer Experience Coordinator. This role is a key interface between the business and our clients and as a result the company views it as an integral part of the team.
Initially this role will be a part time opportunity over three days (approximately 25 hours). However, there is the potential for this to increase. Duties
• As the Customer Experience Coordinator you will be first point of contact you will spend your time doing what you do best, communicating with customers over the phone, via email and face to face on site. From listening to concerns they may have or capturing complaints, you’ll provide your expert advice and support between the customer and site team, ensuring all concerns are documented and handled professionally.
• You will attend site meetings and keep in touch with the operational team on the ground which will enable you to deliver detailed effective communications.
• To keep people up to date and aware of planned works. Key attributes • Proven track record of delivering an end to end customer experience.
• Although not necessary, any experience within the utility / construction sector would be advantageous
• Experience in being able to be able to build relationships quickly and get to the root of any problems. Email CV to: chris@jobnetflix.co.za