A Major Local Airline requires the services of Customer Service Agents (Ticket Sales) that will report to the Airport Manager and be based at the Various Airport Bases. Positions available in Johannesburg, Cape Town, Durban, Bloemfontein, East London, George, Lanseria and Port Elizabeth.
Kindly add which base you are applying for within your application. RESPONSIBILITIES:
Assist passengers with ticket sales, bookings and flight changes including explaining the rules terms and conditions, regulations and procedures as required.
Manage flight delays and or cancellations
Handle and safeguard of confidential information PERSONAL ATTRIBUTES
Punctual
Excellent understanding of delivering great customer service
High degree of patience and assertiveness
Conflict resolutions skills
Trustworthy, professional with confidential information
The ability to work well under pressure
Practice good time management and willingness to work longer than normal hours
Remain focused in order to handle objections
Customer focused and service orientated. REQUIREMENTS
Grade 12
Excellent written and verbal command of the English language including proper phone etiquette
Good knowledge and understanding of a computer and Microsoft Office ( Word, Excel and Outlook)
No criminal or credit record
Able and willing to work on weekends, public holidays and flexible hours as required
Send CV to: amanda@agfgroup.co.za