Job description

1.1.         Responsibilities

1.1.1.     Keep track of assigned accounts to identify outstanding debts

1.1.2.     Plan a personal course of action to recover outstanding payments

1.1.3.     Locate and contract owing members to enquire about their payment status

1.1.4.     Negotiate payoff deadlines or payment plans

1.1.5.     To contact no less than 50 members per day

1.1.6.     Contact 80 members if they are not on target

1.1.7.     Use Gym Company cell phones to WhatsApp all members who not answer or who go to voicemail.

1.1.8.     Investigate and resolve discrepancies

1.1.9.     Create trust relationships with members when possible to avoid future issues

1.1.10. Update account status and database regularly

1.1.11. Alert superiors of debtors unwilling or unable to pay when necessary

1.1.12. Comply with requirements when legal action is unavoidable

1.1.13. Contact all members on your age analysis at least twice in the month

1.1.14. Add and update notes timeously on the system daily

1.1.15. Remove members off of the SMS list when required

1.1.16. Achieve your daily, weekly and monthly target

1.1.17. Be knowledgeable of double debits and cancellations policies and procedures.

Requirements

• Emotional Intelligence. …
• Communication and Negotiation skills. …
• Excellent writing skills. …
• Time management skills.

Posted on 18 Sep 16:22