• Ad Placed : 29 Oct 2017 08:00:22 Affiliate ad
• Remuneration : R 8000 – R 14000 – Per Month
• Employment Type : Full Time
• Industry :
• Professions
  Other Professions
• Region : Kwazulu-Natal
• Company : The Effectiveness Company

Our client in the financial industry is looking for a dialer administrator that will be the first line communication, liaise with DBA to get client data and other tasks. The role will be based in Durban. Dailer Administrator Durban R8000 – R14000 + Benefits: Medical Aid + Cellphone Allowance + Funeral Cover Responsibilities: The role will be the first line of communication -dialer individual to liaise with dba to pull data of 80 to 90 clients Data is loaded as per queuing requirement of the client. The hardware dialer is loaded every morning Daily monitory of the dialer(hardware) Daily monitoring of the operation function of dialer Liaising with clients Telephonically communication with clients regarding progress, status, doubts if required. Campaigns are mainly run for debt collections for various clients Communication to speak to other departments through reports (MS excel) SQL knowledge is very important to query database to pull data Skills set and Accountabilities: SQL knowledge (Must Have) Own transport to travel back after shift work MS Excel knowledge Real time monitoring of dialer campaigns and constant feedback is to be provided to the respective campaigns. Investigate and implement dialer optimized processes to enhance efficiency and productivity Timeously investigate faults and enquiries Produce reports to detail dialer campaign effectiveness. Analyzing reports by interpreting results and by making additional recommendations to increase dialer performance Qualifications/ Experience: Grade 12 or equivalent NQF Level 4 Qualification, with Mathematics. Tertiary qualification with SQL 2008 / 2012 / 2014 – essential National Diploma or equivalent NQF Level 5 Qualification in Commerce or Management Information. Minimum of 3 year’s dialer administrator experience will be an advantage. Minimum of 3 years’ experience in the interpretation of call centre analytics will be an advantage. 1 years’ experience of presenting information to management will be an advantage. Proficient at MS Office (Excel – advanced) Knowledge of contact centre systems and processes will be an advantage.

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