Remuneration: | Market related |
Location: | Johannesburg |
Type: | Permanent |
Reference: | #AE |
Company: | AKA Recruitment International |
Our client, a Johannesburg based company specializing in Online Marketing and related technology services provider, is looking for a Spanish speaking Call Centre Agent to join their team. The company offers a market-related salary package and will consider Candidates with a Permanent Residence /spousal/relative/Lifepartner permit.
Key Performance Areas:
- Assists all Spanish users/clients (primary language) and with overflow for English speaking customers (secondary language)
- Responds to incoming customer queries via all contact mediums (call, live chat and email).
- Completes assigned outbound tasks within the required time frame
- Assists VIP Hosts (when necessary) with Spanish translations and/or correspondence.
- Provides Floor Managers with information related to customer issues
- Monitors Internal Systems and informs the Floor Manager if these systems are not operating correctly
- Enhances and improves customer experience and relationships
- Correctly records all communication with our users/clients and escalate queries to other departments
Qualifications and Experiences:
- Matric
- Two to three years’ customer care experience
Competencies required:
- Fluent in Spanish and English (both written and verbal)
- Computer literate (specifically MS Office and internet applications) with moderate typing skill/accuracy, in primary Language (average 30 WPM with 90% accuracy)
- Strong attention to detail and ability to swiftly adapt to changes in workplace and industry
- Strong work ethic and ability to multi-task
- Must be able to perform under pressure
- Must be willing to work shifts
- Must have own (reliable) transport
- Must be flexible on overtime (should it be required)
Why should you apply?
- Competitive salary package including medical aid and provident fund contribution o Performance-based discretionary bonuses
- Subsidized basement parking and lunches:o Employees choose their own lunch from an electronic catering system
- An on-site Barista who makes coffees in-house
- On-site masseuse when you need workout your muscles
- Daily fruit bowls and popcorn – costs are covered by the company
- A Games area with a foosball table, Xbox, PSP etc.
- An Employee Wellness Program:o Costs are covered by the company
If you meet the above requirements and if you are interested in the position please send your CV to
moc.tnitnemtiurceraka@enna
#German speaking #Call Centre #Agent #Consultant #Gauteng #Sales #Retail #Marketing
Posted on 19 Jan 14:04
Anne
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