Remuneration: | Basic salary |
Location: | Cape Town |
Type: | Permanent |
Company: | EOH Recruitment Solutions |
Main purpose:
The ICT operations specialist role is responsible for providing advanced technical support and guidance in a specialised ICT infrastructure domain to ensure that technology meets agreed business expectations. The incumbent will be responsible for ensuring that the technology domain is built, implemented as per design and supported in line with business expectations, while identifying and escalating technical risks and issues
Key responsibilities:
- Implement technology solutions in line with business requirements and pre-approved Architectural designs/solutions/configurations and ensure that these are well documented
- Ensure IT Service continuity through robust and practical plans, which encompass (but not limited to) infrastructure redundancy, backup strategies and software patch management
- Develop Operational and Support policies and procedures and ensure they are executed
- Evaluate Change Requests to establish the impact on both business and technical performance.
- Ensure that Third Party Service providers build technical solutions in accordance with the infrastructure/solutions design and that technical support requiring an on-site presence is carried out in accordance with established SLAs
- Deliver researched technical recommendations for the optimal adoption of infrastructure technologies and services that will be best placed to support business objectives
- Evaluation and supervision of updated technology component implementation into the environment, in line with agreed operating and capital expenditure budgets and overall business objectives
- Responsible for the installation and life-cycle maintenance of IT hardware and software
- Serve as the technical and communications liaison to and from stakeholders and key users for ICT communications, initiatives, needs assessments, etc
- Perform local administration and operations functions as appropriate in accordance with standards, policies and procedures
- Responsible for software license management and maintenance of systems documentation and operating manuals
- Identify, escalate and mitigate technical risks and issues
Key competencies:
- Business acumen
- Substantial understanding of technical IT infrastructure
- Risk Management
- Ability to schedule and prioritise work deliveries
- Innovation and solutions focus
- Clarity and simplicity of communication
- Strong presentation skills (written, verbal and presentation-related)
- Articulate, rational, coherent and persuasive
- Disciplined, business focused delivery and impact-astute
- Effective relationship management and collaboration skills
Skills and experience:
Minimum requirements
- Relevant certificate or diploma covering technologies such as: Microsoft, LAN, WAN, desktop, laptop, server, storage and telephony mediums
- Experience in managing an environment with technical specialists
- Practical experience in delivering projects and updates in a formalised framework i.e. ITIL
- ITIL foundation level
- Minimum five years’ experience in an infrastructure environment
- Experience in the financial services industry is an advantage
Email:
moc.hoe@anisseM.aerdnA
Posted on 08 Dec 09:52
EOH Recruitment Solutions
EOH Recruitment Solutions is a market leader in the sourcing and selection of top candidates and recruitment services. With a focus on Technology, we specialise in both permanent and contract roles.
Get job alerts for Specialist jobs
- Social Media/Content Marketing Specialist, Cape Town, CBD, MPRTC Recruitment
- Specialist Developer – Google Analytics, Cape Town, AKA Recruitment International
- Senior Automation Specialist/Test Analyst, Cape Town, EOH Recruitment Solutions
- Automation Specialist, Cape Town, EOH Recruitment Solutions
- Operations Performance Specialist, Cape Town, Datafin
- Data Quality Specialist – MDM Specialist, Cape Town, EOH Recruitment Solutions
- German/German Swiss Speaking Travel Specialists, Cape Town, AKA Recruitment International
- CRM/Loyalty Consultant/Specialist, Cape Town, Woodstock
- Marketing Data Specialist, Cape Town, Gardens
- Technical Specialist – ICT Server Support, Cape Town, EOH Recruitment Solutions
- PPC Specialist, Paarl
- Technical Specialist: IT Server Support, Cape Town, Datafin
- Hydroponic Specialist – Horticulturalist, Cape Town, Big Bay, Bloubergstrand, West Coast Personnel
- Mobile Specialist, Cape Town, Datafin
- Software Integration Specialist (API), Cape Town, Datafin
- Quality Assurance Specialist | Entertainment, Cape Town
- Junior Email Marketing Specialist, Cape Town, Sea Point, Titan Digital
- Operations Performance Specialist, Cape Town, Southern Suburbs, Home Choice
- SEO Specialist, Cape Town
- Senior Credit Risk Specialist, Cape Town, Southern Suburbs, Home Choice
- Infrastructure Specialist, Cape Town, Datafin
- Billing Specialist, Cape Town, Northen Suburbs
- Paid Social Media Specialist, Cape Town, Observatory
- Telesales Specialist, Cape Town
- PPC Specialist, Cape Town, Woodstock, Digipath Digital Recruitment
- PPC Specialist, Cape Town, Wood stock, Digipath Digital Recruitment
- Telemarketing Specialist | Publishing, Cape Town, Cape Town, Talent Magnet | Digital Recruitment
- SEO Specialist, Cape Town, Kenilworth
- Video Specialist, Cape Town