You Need

We are looking for a passionate environments engineer to be part of a technical team to provide high-quality technical product support. This candidate would also be responsible for taking care of a team.

Duties (but not limited to) :

• Responsible for building relationships with the client
• Seeks to daily understand client circumstances, problems, expectations and needs
• Responds within the set Service Level Agreements to resolve all problems and meets all client needs

Quality orientation

• Accomplishes tasks timeously considering all aspects
• Accurately and carefully follows established procedures for completing work tasks
• Ensures high-quality output
• Initiates action to correct quality problems or notifies others of quality issues as appropriate

Key Focus Areas

• Deploys required software to test environments
• Helps to troubleshoot issues faced in all environments a. Environment failures
• Ensuring the environment/s integration points are setup
• Environment maintenance
• Reprovisions all environments when requested
• Shares information with clients to build their understanding of issues and capabilities
• Administers, configures and updates the defined set of systems that constitute an environment to meet the requirements of all teams
• Delivers quality services according to the team/s best practices and methods
• Contributes to the maintenance and updates of all Gold Master versions
• Delivers timeously, high-quality incident resolution focusing on root cause analysis, prevention and knowledge transfer to peers
• Documents, implements and reviews environment technology and processes
• Ensure that environments not utilised are decommissioned
• Ensures that all environments are backed up successfully,
• Ensures an existing environment can be recovered expeditiously
• Ensures that all environments are secure and that the integrity and quality of the data is protected
• Implements and maintains the underlying applications required to successfully run the environments
• Monitors the performance and capacity of environments to ensure Service Level
• Agreements are met and to ensure that sufficient time is available to react to the possibility of future capacity related problems
• Provides assistance and support to the users of underlying environments when specific incidents or problems have been identified.
• Provides feedback to environments team lead, on a regular basis, regarding task performance in relation to the department’s objectives and work allocated
• Responsible for contributing ongoing feedback that aids in the continuous improvement of these strategic plans, methods and best-practices
• Takes an active role in challenging and suggesting enhancements to existing processes and workflow
• Work with principal and senior environment engineers to execute on tactical and strategic technology plan

Skills and experience:

Experience required:

• Able to work well under pressure and meets all commitments.
• Demonstrates technical ability
• Excellent communication skills both spoken and written
• Experience in working in customer focused environments
• Knowledge of system integration/s points
• Strong knowledge of the Software Development Lifecycle (SDLC)
• Strong knowledge of Test Driven Development (TDD)

Email:

az.oc.hoe@nyurBed.lseiL

Posted on 29 Nov 11:59

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