ECDoE Employees equipped with excellent customer care training

You Need Posted on by

The Eastern Cape Education Department (ECDoE) in partnership with the National School Government hosted a three day Customer Care Training Course at the Fish River Sun International Hotel.

The training course is meant to equip workers with customer care skills, qualifications and bringing together the departmental workers as they are all employed towards mutual goals, missions and values.  Eastern Cape Department of Education Customer Care Administrator, KhayaNakani welcomed the participants with a very powerful word of encouragement such, hoping that participants will have a fruitful and invigorating time whilst they learn the importance of dealing with customers in the 3 days.

Nakani also said that the main objective of offering this course is to capacitate our frontline staff officials in the department in particular and all ECDoE employees in general to render services to both our internal/external clients moving from or applying Batho Pele Principles”; said Nakani.

One of the NSG Facilitator,BaswabileMajila took the opportunity to tell participants about the importance of this course. “The course is aimed to improving the ability of frontline staff within the South African public service, to provide the broader public with a quality service”, said Majila.

After her presentation the participants were divided into four classes out of 25 each. Dayonewas all about introduction to the course and Ice breaker exercises in which participants shared their profile and answered various questions based on their personal experiences.  Day Two  was about discussions and answering formative assessments as the participants were preparing for portfolio of evidence then day three students were discussing previous activities, role play been done then answered few question from the portfolio of evidence.

ECDoE  accounting clerk,FikileNcanywa  said he was privileged to have attended the programme, not only by adding a certificate if found competent, but will surely apply everything that he has learned  and will pass what he has learned to other colleagues in order to maintain departmental goals. He also wishes can attend these training courses to better or sharpen their working skills. 

Channel Operations/Improvement Analyst (Cape Town)

You Need Posted on by
Remuneration: R500000 – R600000 per year Basic salary 
Location: Cape Town
Type: Permanent
Reference: #1491
Company: Recruit Digital

The role:

  • Coordinates and facilitates structured process improvement activities aligned to our business goals.
  • Fosters a culture of continuous improvement through “zero­defect” philosophy and processes, providing thought leadership to and influencing change at all levels in the organization.
  • Responsible for improving service and process efficiency which will enable financial control and maintain customer satisfaction – constantly look to find agile, rapid ways of implementing fast
  • Understand customer ­first, design thinking.

KPIs

1. Quality management

Leads and supports process improvement projects in the digital team that may have a wider impact. Performs quantitative analysis of key process indicators to identify opportunities for process improvement. Audits completed digital marketing projects to verify sustained impact. Communicates across all levels on project and program progress. Represent Omnichannel team’s needs in other teams’ prioritization processes. Performs general duties to support and improve the digital marketing program. Monitor, analyze, manage and report on process performances Identify and implement continuous improvement initiatives and projects

2. Customer experience

Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey. Drive quality led improvements in the customer experience journey. Provides strategic input to customer experience improvements that help drive customer acquisition, customer retention, and conversion

3. Marketing

Support integrated Omnichannel marketing through dynamic and customer­-lovable products (including mobile features and offers). Actively promote and advocate quality assurance led customer experience improvements through “zero­defect” philosophy and processes

4. Operations

Drive exceptional customer services across omnichannel digital products (through quality control, route­cause analysis, etc.) Adhere to and improve customer service levels across businesses and services. Provide integrated reporting and feedback across the business

5. People and Finance

Drive customer centric culture, processes and way of working. Plan, evaluate and manage budget for QA on a monthly and yearly basis

Requirements

  • Bachelors Degree/three-year Diploma or equivalent experience in commerce, engineering
  • Master’s Degree or additional qualification in marketing, business administration, information technology
  • Five + years prior experience as a QA specialist on digital consumer ­facing applications/eCommerce/omnichannel experience
  • Proven track record of successfully improving products/digital experience through data analytics and insights
  • General marketing/retail experience (two to three years)
  • Customer user experience and product management (two to three years)
  • Analytics/big data (one to two years)
  • Deep experience in quality assurance methodologies and practices in digital environment
  • Advanced digital product customer development through quality assurance practices
  • Analytical, e­commerce and mobile experience
  • Strong intellectual curiosity combined with a knack for recognising correlations, trends, and statistical irregularities
  • Understanding of African digital market and customers X Knowledge of legal compliance (Protection Of Personal Information Act, Electronic Information Act, etc.)

Job-specific skills

  • Analysing skills/problem solving skills/project management skills/presentation skills/writing and communication skills
  • Initiating action supporting and co­operating
  • Learning and researching
  • Organising and executing
  • Entrepreneurial and commercial thinking

Posted on 13 Nov 13:33

Apply by email
Ross Weston
Or apply with your Biz CV

Create your CV once, and thereafter you can apply to this ad and future job ads easily.

Recruit Digital

Recruit Digital; leading recruitment agency for the Digital, Media, IT & Advertising sectors in South Africa.

Covering both Cape Town and JHB roles, Recruit Digital provides staff for Media firms, Digital Agencies, Corporates, Startups, E-commerce retailers, and all other Internet related businesses.

Recruit Digital fills vacancies within Client Services, Creative & Design, Development & Technology, Sales, Copy-writing, Social Media, SEO, Planning & Strategy, Marketing, Senior Management & Executive positions.

View company profile

Get job alerts for Analyst jobs

More…

Senior Digital Graphic Designer/Web Designer (Durban)

You Need Posted on by
Remuneration: R20000 – R35000 per month Negotiable depending on experience 
Location: Durban, Morningside
Job level: Senior
Own transport required: Yes
Type: Permanent
Reference: #HISQ0023
Company: Hellosquare

In this role you will be responsible for conceptualising and working with our team to create digital products for our clients. You’ll be expected to set the bar for design within our industry and you’ll be involved with projects ranging from large-scale public-facing sites to compelling microsites and mobile app design.

You must be comfortable moving from one project to another and you must have the confidence to speak your mind as it relates to the work you and those you work with create. 

The candidate must be an independent thinker with attention to detail and thorough understanding of branding, layout, typography, colour as well as UI design for digital applications/products.

Must have experience working on complex sites and applications across mobile, tablet and web. Your role will be to head up the creative aspect of our digital team, work in a collaborative environment with our project managers and developers. 

A well-presented portfolio is a must to get a foot through the door.

Brands you will be working on include:

  • Medium to large FMCG brands.
  • Live event venues.
  • Local and international franchises.
  • Local and international B2B brands.
  • Startup and seed capital enterprises.

You can do this:

  • Design digital experiences that problem solve as well as engage.
  • Solid design skills and a portfolio that demonstrates this.
  • A desire to solve design challenges and set new standards.
  • UI/UX.
  • Designing for mobile/responsive knowledge.
  • Pixel perfect detailing.
  • The ability to work in an environment with constant changing of priorities.
  • Aware of digital design best practices and ensure this is carried through on all artwork.
  • Lead and mentor junior designers.

You have this:

  • Minimum three years of web and online design working experience.
  • In-depth understanding of the web and its fancy “tricks”.
  • Ability to work closely with developers, and have a clear concept of their limitations.
  • Experience in managing projects from conception to completion.

How to apply (All required to be considered)

Email: brief introduction of who you are and why you are best suited for this position.
Portfolio links to online work or
Portfolio PDF format.
Attached CV.

az.oc.erauqsolleh@ofni

Please note – we sincerely appreciate your interest in Hellosquare, but due to a high number of applicants, we can only respond directly to those who best qualify and meet the specific criteria and standards of our roles.

No recruiters, please.

Posted on 13 Nov 13:23

Apply by email
Wayne/Kim
Or apply with your Biz CV

Create your CV once, and thereafter you can apply to this ad and future job ads easily.

Get job alerts for Digital Graphic Designer jobs

Service Sales Representative

You Need Posted on by

Service Sales Representative in East London | Other General Employment | Job Mail | 4124159

This site uses cookies. By browsing this site, you agree to our use of cookies. Read more about our use of personal information on our Privacy Policy. x

<< back

We are looking to employ Sales Consultants in the Eastern Cape. Your main activity would be to visit schools and introduce our service plans to the schools. You will be required to go to the SCHOOLS and introduce our SUSTAINABLE & SIMPLE Service concept. We offer an attractive remuneration package based upon signed contracts. Full training will be provided to short-listed applicants. The ideal individual will have Matric, minimum of 1 year proven sales track record, own transport, valid driver’s licence , and understanding of the school management systems in the Eastern Cape. Excellent earning potential & opportunity to grow in a new & dynamic company. Please submit your CV to be considered for this position, indicating the area in which you reside. ruralsanitationsp@gmail.com

Get Alerts

To Apply for this Job,

OR

Health/Safety Officer (Mpumalanga)

You Need Posted on by
Remuneration: Basic salary 
Location: Mpumalanga
Reference: #WB002096/VVR
Company: MPRTC Recruitment

Health/safety officer required in Mpumalanga.

Requirements:

  • Relevant Degree/diploma
  • Three to five years’ experience in open cast mining
  • Knowledge of all relevant health and safety legislation
  • Computer literate
  • Excellent written and verbal communication skills
  • Valid driver’s license and own transport

Applicants must reside in Mpumalanga or surrounding area. 
Please take note: if you have not been contacted within 14 days, please consider your application unsuccessful. 
Interested? Please visit our website www.mprtc.co.za to submit your CV or for more information.
 

Posted on 13 Nov 10:13

MPRTC Recruitment

The most essential and important resource any company can possess will undoubtedly be the talent that they employ. This is where MPCT is crucial, in that we specialise in the most diverse and complex resource; we supply people, the right people, for your company.

View company profile

Get job alerts for Health and Safety Officer jobs

Training Facilitator (Mpumalanga)

You Need Posted on by
Remuneration: Basic salary 
Location: Mpumalanga
Reference: #WB002097/VVR
Company: MPRTC Recruitment

Training facilitator required in Mpumalanga.

Requirements:

  • Accredited assessor and moderator
  • Three to five years’ experience in a similar role
  • Computer literate
  • Strong leadership skills
  • Excellent written and verbal communication skills
  • Ability to work under pressure
  • Valid driver’s license and own transport

Applicants must reside in Mpumalanga or surrounding area. 
Please take note: if you have not been contacted within 14 days, please consider your application unsuccessful. 
Interested? Please visit our website www.mprtc.co.za to submit your CV or for more information.

Posted on 13 Nov 10:11

MPRTC Recruitment

The most essential and important resource any company can possess will undoubtedly be the talent that they employ. This is where MPCT is crucial, in that we specialise in the most diverse and complex resource; we supply people, the right people, for your company.

View company profile

Get job alerts for Facilitator jobs

Coal Boiler Specialist (Mpumalanga)

You Need Posted on by
Remuneration: Basic salary 
Location: Mpumalanga
Reference: #WB002098/VVR
Company: MPRTC Recruitment

Coal boiler specialist required in Mpumalanga.

Requirements:

  • Grade 12/matric
  • Three to five years’ experience in a similar role
  • Computer literate
  • Experience with coal boilers
  • Excellent written and verbal communication skills
  • Ability to work under pressure
  • Valid driver’s license and own transport

Applicants must reside in Mpumalanga or surrounding area. 
Please take note: if you have not been contacted within 14 days, please consider your application unsuccessful. 
Interested? Please visit our website www.mprtc.co.za to submit your CV or for more information.

Posted on 13 Nov 10:10

MPRTC Recruitment

The most essential and important resource any company can possess will undoubtedly be the talent that they employ. This is where MPCT is crucial, in that we specialise in the most diverse and complex resource; we supply people, the right people, for your company.

View company profile

Get job alerts for Specialist jobs

Store Manager (Flagstaff)

You Need Posted on by
Remuneration: Basic salary 
Location: Flagstaff
Education level: Matric
Job level: Mid
Type: Permanent
Reference: #SM.Flagstaff
Company: Rage

Rage has an exciting opportunity for a store manager to take on the responsibility of one of its branches around Flagstaff, Eastern Cape.

This store is in need of an achievement-orientated person with excellent customer service and people management skills.

Two years’ experience as a store manager will be advantageous.

The position requires the candidate to have retail experience in women’s fashion, a flair for visual merchandising, and a good head for figures and administration.

Duties:

  • Driving turnover to ensure achievement of targets
  • Controlling expenses
  • Managing stock losses to ensure shrinkage is in line with the company standard
  • People management, including, recruitment, development, and training of staff, employee relations, performance management
  • Executing in-store merchandise strategy and standards
  • Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Posted on 13 Nov 08:32

Get job alerts for Store Manager jobs

Shop Assistant (Uitenhage)

You Need Posted on by

Rage has an opportunity for shop assistants in its Uitenhage new store.

Apply by email
Priscilla

Or apply with your Biz CV

Create your CV once, and thereafter you can apply to this ad and future job ads easily.