Telemarketing Team Leader (Cape Town)

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Remuneration: Market related 
Location: Cape Town, Southern Suburbs
Job level: Junior/Mid
Type: Permanent
Reference: #HCH-1712
Company: HomeChoice

Job description

Purpose of the role

To lead, guide, develop, support and manage a team of 12-15 telesales agents, ensuring that key sales performance requirements are achieved and delivered in line with operational requirements, processes and systems.

Key Performance Areas

Revenue and efficiency

  • Ensure that the team and the agents’ key sales performance targets are met in line with business requirements
  • Ensure team and agents’ quality standards are met and that a high standard of quality is achieved and maintained
  • Set and maintain production standards and targets in line with departmental requirements
  • Meet team efficiency targets as per KPA requirements for department

People management

  • Identify training needs and ensure adequate training and coaching takes place
  • Foster an environment that encourages and rewards innovation and challenges current methodologies, with a view to improve operational efficiencies across the business
  • Manage, track and improve team’s absenteeism in line with required targets and Company processes, ensuring that consistency is applied
  • Manage staff attrition levels and promote staff engagement by ensuring adequate measures are in place to improve the culture in the department
  • Conduct regular performance reviews in line with department and Company policies and procedures
  • Identify and manage behavior in line with prescribed legislation and Company policies and procedures
  • Assist in the recruitment process by conducting interviews with short-listed candidates

Customer service

  • Attend to all escalated matters from agents and/or customers to ensure customer satisfaction is maintained
  • Promote excellent customer service orientation within team of agents and across the wider business
  • Improve customer experience and service delivery statistics

Motivation

  • Initiate and participate in motivational team and departmental activities
  • Ensure all motivational activities are planned and implemented in line with the motivational plan to ensure buy-in from agents
  • Complete motivational tasks within the required timeframes

Quality control

  • Monitor calls and provide relevant feedback for improvement
  • Conduct regular coaching in order to improve quality of service delivery
  • Take appropriate action when quality standards are not met or upheld

Administration and reporting

  • Capture required data in order to ensure all systems are up to date and accurate
  • Provide daily, weekly and monthly reports in line with departmental requirements
  • Prepare monthly and quarterly presentations for the management team and provide and share operational feedback and reporting
  • Ensure all documents are completed, signed and approved within the required timeframes

Projects/other

  • Participate in any projects as per the individual agreed KPA document for the operational area
  • Represent the Company at disciplinary enquiries and act as a witness at the CCMA when required

Please note :

All interviews will be taking place via Microsoft Teams.

Qualifications and accreditations

    • Grade 12/matric or equivalent

Experience and skills

  • One year of sales experience
  • One year of leadership/supervisory experience within a contact centre (preferably in telesales/outbound)
  • Computer literate

Attributes and behaviours

  • Energetic with a positive attitude
  • Persuasive skills which include sales ability
  • Ability to work independently as well as within a team
  • Excellent communication skills
  • Good analytical ability and attention to detail
  • Resilient and change orientated

Posted on 06 Aug 13:05

Recruiter (Cape Town)

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Company description

We are offering a remote working opportunity for an Internal Recruiter.

We are a fast-growing business with an international client base and a reputation for providing exceptional quality of service and extraordinary employees! We’re passionate about adding people that want to be part of a fun, flexible, values-based company. We hire 100% around values and how you will fit into our culture. There is also a lot of room for developing your career here too.

Outsourcery –   Work. Life. Balanced

Why You’re Going to Love Working Here:

  • The opportunity to work across different industries and business sectors.
  • Excellent opportunity to develop your career.
  • A creative working environment.
  • Flexible working hours.
  • Work from home position.
  • A fun working environment with socials and being part of great company culture.

What We’re Looking for in You: 

  • Outstanding interpersonal and communication skills (verbal and written).
  • Comfortable in the digital space as you will be creating and managing our job adverts across many different digital platforms including LinkedIn and Facebook
  • Experience recruiting for digital marketing / social media positions.
  • High sense of urgency, discretion and professionalism.
  • Excellent attention to detail and organization skills.
  • Team player with a strong desire to help people and a positive attitude.
  • You should be extremely self-sufficient and able to make decisions on your own.
  • You should be comfortable around technology and willing and able to quickly learn new applications and software.

What you’ll be up to:

  • Screening candidates on the phone, through video CVs, regular CVs and other mediums.
  • Ensure that jobs are advertised across all mediums as required. This includes online job boards, recruitment referrals, graduate recruitment and social networking.
  • Keep the applicant tracking system updated.
  • Assist with setting up and running the recruitment days.
  • Reference and background checking.
  • Manage the recruitment calendar.
  • Assist with onboarding arrangements.

Requirements:

  • South Africa Citizenship or Permanent Residency essential
  • Fluency in spoken and written English
  • Relevant tertiary qualification advantageous
  • Two to three years of prior experience in recruitment mandatory
  • Relevant diploma/degree advantage
  • Working PC / laptop
  • Secure and reliable internet connection

Location: Remote working opportunity
Salary: Per hour, market-related
Working hours: PT/ Flexible with a potential for increased hours.
How to apply: https://outsourcery.co.za/careers/hr-and-recruitment/

Posted on 06 Aug 11:38

Business Intelligence Developer (Cape Town)

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Remuneration: R300000 – R400000 per year 
Location: Cape Town
Education level: Diploma
Job level: Mid
Type: Permanent
Reference: #SM49024
Company: E-Merge IT Recruitment

A leading independent financial services group in Tygerfalls, Cape Town is looking for business intelligence developer. This individual will develop and maintain various BI models that will be utilized by the business for decision-making purposes. The ideal candidate will have relevant BI experience with extensive SQL knowledge and financial services experience

Requirements:

  • Computer science/BCom/BSc/IT-related qualification
  • Three to four years’ experience
  • QlikView or QlikSense
  • Expert knowledge of SQL
  • PowerBI
  • Any cloud exposure (AWS/AZURE)
  • Development experience (Java, C#, Python)

Reference number for this position is SM49024 which is a permanent position based in Cape Town offering a cost to company salary of R400,000 per annum negotiable on experience and ability. Contact Sifiso on or call him on 011 463 3633 to discuss this and other opportunities.

Are you ready for a change of scenery? E-Merge IT Recruitment is a niche recruitment agency. We offer our candidates options so that we can successfully place the right people with the right companies, in the right roles. Check out the E-Merge IT website for more great positions.

Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals: https://www.e-merge.co.za/careers/referralprogramme/

Posted on 06 Aug 11:36

Supporter

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The Nurture Health Group requires a Supporter who will be based at our Mondia Woodlands Facility in Bloemfontein reporting to the Registered Nurse.
EXPERIENCE AND QUALIFICATIONS/TRAINING
 Care Worker Certificate
 2 years or more experience in a mental health environment
 Computer Literacy would be advantageous
KEY COMPETENCIES
 Communication
 Collaboration
 Analysis & decision making
 Safety and Quality
 Initiative-taking
 Flexibility
 Ability to motivate others
 Ability to put boundaries in place
If you meet the above criteria and have the relevant experience and attributes, please submit your CV
to Alison at alisong@havenhealth.net clearly marked “SMW” with three (3) contactable references.
Should you not receive a response within two weeks after the closing date, kindly accept that your
application has not been successful.

Business System Architect (Pretoria)

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Location: Pretoria
Type: Contract
Company: John Snow Inc. South Africa

We are looking for a dynamic and highly experienced system architect with a strong business analysis background for an upcoming donor-funded project. This will be a contract position based in our South African office in Pretoria, to conduct research and analysis to elicit solutions to seemingly intractable public health problems and help to introduce these software solutions to clients.

Purpose of the role:

The business system architect will be responsible for leading the implementation of technology solutions for JSI and its clients in a cost-effective way by determining the requirements of projects or programmes and communicating them clearly to stakeholders, facilitators and partners.

Responsbilities:

  • Gather and interpret requirements from key stakeholders/customers in line with business analysis frameworks.
  • Analyse and understand the business requirement and through a structured or adaptive approach, validate and translate these into a macro/master solution delivery plan for enablement.
  • Contribute to translating the business goals into capability design in line with business architecture.
  • Act as a liaison between key stakeholders/customers and the project team to determine customer needs and translate these into business requirements.
  • Oversee the quality delivery of requirements and business process specifications that meet the agreed deliverables in line with best practices and business process.
  • Collaborate closely with solution teams and a variety of end-users to ensure requirements compatibility and end-user satisfaction.
  • Participate in the conceptual solution design process to make recommendations to create and enhance solutions that are innovative, duplicable and sustainable and solve complex business problems.
  • Participate in User Acceptance Testing and guide users to ensure that the designed solution ultimately meets business requirements.
  • Participate in the success/acceptance criteria definition using scenario testing and test cases to ensure that testing covers all aspects of the business specification.
  • Validate the functionality of all technical solutions on completion of development to ensure that business requirements are met in the implemented solutions.
  • Define reporting requirements and integration points on affected components using diagrammatic representations.
  • Collaborate with various functional areas and teams to ensure alignment, integration and consistency of solutions scope and delivery across the project.
  • Build and maintain relationships with internal and external stakeholders.
  • Deliver on service level agreements applicable to internal and external stakeholders in order to ensure that client expectations are managed.
  • Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
  • Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and quality service.
  • Be and encourage innovation, change agility and collaboration within the team.
  • Identify solutions to enhance cost-effectiveness and increase operational efficiency.
  • Run workshops and training sessions.

Qualifications and experience: 

  • A bachelor’s degree in computer science, information systems, software engineering or equivalent qualification is an essential requirement;
  • At least three years of experience in software development or as a business analyst is required;
  • Proven knowledge and experience in an Agile environment required (i.e. experience in implementing Agile practices and associated skills including user story writing);
  • Process, systems and data modelling ability required;
  • Excellent communication skills in English are required; ability and willingness to work outside of normal working hours is required;
  • Quality assurance and (automated) testing experience and training would be an advantage;
  • SQL skills would be an advantage;
  • Production support and troubleshooting experience would be an advantage; experience within public health/healthcare industry would be an advantage. Strong visualisation skills using cloud-based tools would be an advantage;
  • Excellent interpersonal skills strongly preferred;
  • Understanding of data security standards and best practices highly desirable;
  • Must be passionate about quality;
  • ISO certification will be desirable.

Posting date: 28 July 2020

Closing date for applications: This job posting will be open for 30 days after which it will be rolling for consideration until we find a suitable candidate. Interested candidates should apply on LinkedIn or submit a CV and relevant transcripts as directed below.

Via email (specify on the subject line: Business System Architect) to

 

Only shortlisted candidates will be contacted. If you do not receive a response within 14 days of your application, please consider your application as being unsuccessful. We take this opportunity to thank you for your application and your interest in JSI.

Posted on 06 Aug 10:56

Digital Advertising Sales Executive (Cape Town)

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Remuneration: negotiable Basic plus commission 
Location: Cape Town
Education level: Diploma
Job level: Mid/Senior
Type: Permanent
Reference: #Sales
Company: Talent Magnet

Job description

Our client the award-winning online pan-African business publication, is looking to appoint a smart and ambitious online business development/sales executive on a part-time basis (one-day a week initially). We offer a basic salary, with the opportunity to earn unlimited extra commission. The successful candidate will sell online advertising solutions for our client’s publication. Initially, we are looking for someone to work from our office in Woodstock one day a week. 

Job duties

  • Listen to clients’ marketing needs and offer them relevant online advertising solutions on the client’s platforms
  • Identify and attract new clients/advertisers relevant to the respective two platforms
  • Put together attractive sponsorship proposals (with no spelling errors!)
  • Maintain excellent relationships with existing clients
  • Work with the editorial department to structure sponsorship packages
  • Meet monthly revenue targets

Requirements

  • A smart individual, preferably with a university degree.
  • Strong verbal, listening and written communication skills.
  • Outgoing, friendly personality.
  • Ability to think outside-the-box, and convert the client’s marketing needs into revenue for the client.
  • Understanding of the online marketing/advertising environment.
  • A thick contact book with strong contacts within media agencies and corporate marketing departments.
  • An interest in business and economics would be an advantage.
  • Driving licence and own transport. Willingness to travel.

Information to send with the application:

  • Proven track record in digital advertising an absolute must
  • At least 10 examples of online campaigns you have booked over the past five years

Posted on 06 Aug 10:07

Customer Service Claims Administrator

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Contract: Permanent
Hours: Hours between 8:30am – 5.00pm Monday – Friday

Key responsibilities:
Processing new and continuing Claims and dealing with all correspondence
Answering all calls promptly in an enthusiastic, courteous an efficient manner
Identifying and responding to the needs of customers, resolving queries where possible or passing effectively to Veterinary Technical Advisor’s or the Management team
Applying detailed, up-to-date knowledge of products and procedures
Maintaining work service standards
Inputting all data and completing all related paperwork accurately
Requirements:
Previous decision-making experience
Excellent customer service skills
Ability to prioritise and work to deadlines
Strong attention to detail
Finance or Insurance industry experience, ideally claims background would be beneficial
Proven letter writing skills
Send CV to: gwen@agfgroup.co.za

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Regional Manager – Free State/Kalahari (Bloemfontein)

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Remuneration: R336000 – R360000 per year Basic salary 
Benefits: Medical Aid and Pension Fund
Location: Bloemfontein
Travel requirement: Occasional
Type: Permanent
Reference: #FS RM
Company: CHOC Childhood Cancer Foundation South Africa

Job description

Report to: Chief Executive Officer

Start date: 1 October 2020

CHOC is seeking to appoint a person to fulfil the role of the CHOC Free State and Kalahari regional manager (RM), based in Bloemfontein. The overall purpose of the post is to lead and manage the region, including to raise funds, raise awareness of childhood cancer, and promote CHOC and its programmes. The region serves the Universitas Academic Hospital, Netcare Universitas and offer services at the Robert Mangaliso Sobukwe Hospital in Kimberley. The region covers the Free State area as well as parts of the Northern Cape Province.

The responsibilities include but are but not limited to:

Strategic leadership and management

  • Develop the region by identifying growth opportunities, gaps, and lead initiatives to address inadequacies or develop improvements.
  • To lead relationships with clients (such as the doctors, beneficiaries and volunteers), and partners, and to generally be seen as a leader in the childhood cancer field.
  • Look after and develop existing donor, key and other strategic relationships; as well as identify, maintain and develop new strategic and key partnerships and relationships.
  • Together with the Regional Committee Chair develop the Regional Committee.
  • Bring needs, challenges, and strategic regional matters to the CEO and also provide him with necessary and relevant feedback and solutions

Fundraising, campaigns and donor relationships

  • Maintaining and improving existing business development relationships – be they corporate, individuals, or other.
  • Using networks, platforms, forums and so on, to build the CHOC brand, and our network and relationships.
  • To cultivate and deepen relationships and partnerships with donors/supporters.
  • To identify regional fundraising opportunities, events and campaigns and ensure the successful implementation thereof.
  • To promote and market CHOC through various platforms and activities (including the media, social media, communication channels and material, and promotional events).
  • To oversee the management of fundraising and other systems, including the CRM (donor and data management).

Networking and volunteer mobilisation

  • To manage and develop strategic relationships, including the Department of Health, hospital management, hospital staff and organisations working in the field of childhood cancer.
  • To facilitate the development of committees, such as the regional committee, parental support groups, c, survivor groups, etc.
  • To oversee the volunteer programme, including recruitment, training and maintenance of the volunteer programme.

Staff management and programme management

  • Ensure that staff is managed well and guided on their respective roles.
  • Manage CHOC’s Core programmes to the required standards. These are the accommodation facility, the transport fund, the volunteer management programme and practical support.
  • To assist the national leaders with the regional implementation of national programmes, such as the Awareness training programme and psychosocial support.
  • To manage and oversee other programmes as determined by CHOC’s strategic plan and Executive.

Financial, office and general management

  • To develop a realistic and achievable annual regional budget and to manage the budget according to CHOC’s Financial policies.
  • To oversee the administration of the region.
  • To ensure that all CHOC policies and procedures are implemented and adhered to.
  • To ensure submission of accurate and timeous reports – financial, program and operational.
  • To undertake other post related duties as requested by the CEO.
  • To undertake all responsibilities and tasks embracing CHOC’s values, ethos and behaviours.

Salary in the range of R336 000 – R360 000 per annum, pension fund and medical aid benefits.

To apply, submit your CV with the names and contact details of at least two recent referees to reach

no later than 21 August 2020:

If you have not received a response by close of business on 31 August 2020, consider your application unsuccessful.

Experience and skills:

  • Qualification: A related degree or tertiary qualification
  • At least five years’ experience in general management, preferably in the NGO or health sector.
  • Experience and proven ability to fundraise, and/or experience in marketing.
  • High computer literacy, particularly in MS Office; and preferably in database systems (CRM), donor portals and social media platforms.
  • Excellent verbal and written communication skills in English is essential, as well as fluency in in Afrikaans or Sotho.
  • Strong management and organisational skills.
  • Good with figures and a basic understanding of accounting, financial management and reporting.

Attributes:

  • A natural leader
  • A team player who also works well independently
  • Clear and strong alignment with CHOC’s mission and values
  • A highly motivated individual with a willingness to take initiative and responsibility
  • Other: A valid unendorsed South African driver’s licence is essential.

Preference

  • An understanding of the NGO sector and the fundraising sector is an advantage.
  • Well networked and the ability to network.

Posted on 06 Aug 07:27

Mid-Level UI/UX Designer (Cape Town)

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Remuneration: Market related 
Location: Cape Town, Woodstock
Job level: Mid
Type: Permanent
Company: Isoflow

Are you a UI/UX Designer who’ll bring web and mobile products to life for our local and international clients who appreciate great design? 

Yeah? Awesome! Isoflow is a close-knit team of driven individuals that deliver delightful digital design solutions.

We are currently looking for a mid-level UI and UX designer with three+ years’ work experience to join our team. If you are passionate about building products with a purpose and designing experiences that improve ease of use, we would love to hear from you and grab a coffee.

You should love what you do and thrive in a team environment. You get excited about delightful user interface design and smart UX design. You should be proficient in Figma and Sketch as well as up to date with tech & design trends across web, mobile & iOS. Great HTML / CSS and Axure skills are beneficial, but not essential. 

You should be a good communicator and pertain the ability to sell your designs to clients and your team members alike. 

Perks (post-COVID-19 impact dependent):

  • Flexi-time
  • Great working environment 
  • Pyjama Days
  • Growth Days
  • Remote Wednesdays
  • Weekly team lunches, socials and training brunches
  • Free monthly car-wash 
  • Macbook Pro + HD Display

Sounds good? Apply now with your CV and a link to your portfolio / best recent projects.

No recruiters please.

Posted on 05 Aug 17:19