You Need

Job description

To write original material and, when necessary, promotional copy, ensuring that it is:

• Factually accurate, well-researched, correctly referenced and grammatically correct
• Fresh, lively, reader-friendly, and cliché free
• Written in Cosmo style and tone
• Reflective of the brand’s audience

Other duties:

• Write copy for all platforms including print, website and/or mobi-site, and social media platforms.
• Source and write items for certain set print and digital sections, as allocated by the editor and online editor, each month.
• When required, write fashion and beauty copy that is fresh, factual, and on brand.
• Research stories thoroughly and ensures that the best possible sources/professionals are interviewed.
• Make sure all articles are submitted on or before the allocated deadline.
• Assist in sourcing relevant, on-brand images for features and articles and crediting these correctly.
• Produce shoots related to features and/or stories, where relevant.
• Participate constructively at monthly features meetings by sourcing and contributing story ideas.
• Keep abreast of both local and international news that is of interest to the Cosmo audience.
• Formulate strong relationships with professionals in different fields (sources), to build up a solid list of contacts and, occasionally, to represent the brand at functions or speak on its behalf.
• Have an interest in millennial trends, websites, digital apps, fashion, beauty, music, socialising, and to be able to write reviews.
• Help editors needing to localise or expand copy from other sources by doing the additional research necessary.
• Be sufficiently in tune with the local scene to be able to identify the people and places that should be featured weekly, monthly and/or for special events and campaigns.
• Travel occasionally, when a story or event requires it.

Requirements

Features-writing experience (magazine or online) for a similarly high-profile title and a relevant diploma/degree in journalism/media studies (or similar).

The features writer needs to:

• Be honest and accurate when reporting. Submitted copy should be thoroughly fact checked
• Have good interviewing skills
• Have good writing style
• Think creatively
• Be able to work under pressure and meet deadlines
• Be able to work with a team
• Have good general knowledge, and be able to write copy on a wide variety of topics from fashion and beauty to finance and psychology
• Be comfortable researching and writing features on sex
• Have strong knowledge, interest, and experience in social media
• Be resourceful, able to use the Internet for research, and judge, which sites are authoritative and which are not, for example
• Be keen to learn and be flexible, with a willingness to adapt, cut or expand copy if that becomes necessary
• Have a valid drivers licence
• Be a good team worker who can handle deadlines and work effectively under pressure

Posted on 25 May 16:18

Job description

Purpose

We are looking for an experienced, commercially-driven, super-organised operations specialist to manage and champion the end-to-end operationalisation of our online courses and corporate training products.

The successful candidate must be a process thinker, with a deep passion for education, and will be responsible for ensuring a world-class customer-centric experience (online and offline) for Red & Yellow students and customers. You will work closely with our product and customer teams to ensure that Red & Yellow stands above our competition in the minds of students (and prospective students) as the learning institution of choice for creativity in business.

The primary purpose of this position is to advance Red & Yellow’s ambitious goals in the fields of online and corporate training through delivery against exceptional customer-service standards, to translate into growth in student numbers, product offerings, and revenue.

You must possess a unique blend of education knowledge, business, and technical savvy and have excellent analytical and project management skills.  You must be able to design processes, manage work schedules, and constantly improve operational efficiency across our full range of online and corporate training products. You will also need to develop a thorough understanding of our competitors, both locally and internationally, from an operational perspective.

You must be able to communicate constructively and persuasively with all areas of the business, especially our product, education, commercial, and customer teams, and work with your Red & Yellow colleagues to build and communicate operational plans. 

Job responsibilities

• Develop a deep understanding of customer (student/professional/corporate) experience, identify and fill ‘communication and customer care’ gaps and generate new ideas that grow market share, improve customer experience and drive revenue.
• ‘Own’ the end-to-end operational process for each online and corporate training product, and ensure that they are world-class in every respect.
• Constantly strive to improve product delivery in all respects, including product profitability, customer profitability, customer retention, customer satisfaction, increased delivery efficiency, reductions in error and waste, and reductions in delivery time.
• Develop an operational plan for each product: (including launch dates, communication schedules, content timelines, feedback loops, and continuous improvement methodologies).
• Translate product and marketing strategies into an execution plan.
• Scope and prioritise activities based on commercial targets, course calendars, communication plans and accreditation timelines to develop practical and structured operational plans for communication to and onboarding of all stakeholders.
• Act as an evangelist to build awareness and understanding of our online and corporate training products throughout the business.
• Represent R&Y by engaging with internal and external stakeholders to solicit feedback on course and product experience.
• Drive continuous improvement of efficiency and effectiveness of all relevant operational requirements.

Requirements

• Proven work experience in project management, operations role or similar process-focused role in a professional/educational environment
• Proven track record in coordinating teams and executing operational plans focused on customer-centralism and excellence
• Ability to develop strategies, build and deliver against operational plans, and to communicate effectively and persuasively to all stakeholders (especially senior management). Excellent written and verbal communication is critical.
• Strong planning and coordinating skills and willingness to roll up the sleeves to get the job done (execute with excellence)
• Skilled at working effectively with cross-functional teams in a matrix organisation

Behavioural and cultural competencies and attributes

• A real ‘commercially-driven executer’ – a considered, intelligent, collaborative forward-thinker, with a genuine passion for education
• A born leader: able to drive, motivate and be persuasive in a positive way
• Very strong operational focus – you are able to plan, execute and optimise processes
• Love working with people, and take pride in seeing them flourish and excel. An excellent, empathetic and patient listener
• Excellent negotiation skills – Direct and forceful without damaging relationships or causing conflict
• Curious – you love learning and experiencing new things
• A brave problem-solver; approachable yet assertive, and a highly effective communicator
• Deadline driven
• Highly analytical and process-thinker

Experience and qualifications

• Five years’ minimum previous experience successfully establishing and executing operational plans
• Professional project management training would be a strong advantage
• Background in education/technology/e-commerce
• Proven track record of completing tasks, on time and with excellence
• Strong communication skills and an ability to inspire cross-functional teams
• Relevant qualification advantageous

Posted on 25 May 16:08