A fast-growing e-commerce business is looking for an enthusiastic customer care representative with a passion for customers – a team member who is familiar with the online shopping space and willing to handle multiple channels daily.
Do you love talking to and helping people?
Are you considered grammar police?
Are you a frequent online shopper?
Do you fact check everything before you believe something?
As a representative of the Sloom brand, you will be expected to know our products inside out and professionally help customers with any queries, process their orders, and communicate any issues with them.
Responsibilities
Manage client’s expectations daily via email, telephone, and live chat
Processing customer orders and backorders
Creating sales orders
Knowing the products inside out to be efficient with inquiries
Informing customers of stock shortages and offering alternatives as well as informing customers when stock will or has arrived
Assist with customer payments, when required
Keeping records of customer interactions, transactions, comments, and complaints using a CRM system
Communicating and coordinating with colleagues making sure tasks are completed as necessary
Providing feedback on the efficiency of the customer service process
Seeking out new and innovative methods of procuring new clients
Liaising with couriers when required
Requirements
Experience using CRM platforms
Experience in customer care
Strong computer literacy
Excellent communication skills, both written and verbal
Excellent telephone etiquette
People’s person
Organised
Problem-solving way of thinking
Strong work ethic
Fluent in English
Quick learner
You will receive continuous mentoring and relevant sales training to ensure your success.
This is an exciting opportunity to learn as you go while working for a fast-growing business. A chance to grow with the company and carve your role into something bigger.
Posted on 17 Mar 08:37
Apply by email Rudo Kemp
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Healthcare Sales Consultant in East London | Wellness | Job Mail | 4642946
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HEALTH CARE COMPANY EXPANDING URGENTLY REQUIRE HEALTH CARE SALES CONSULTANT PACKAGE: R7 900.00 – R13 500.00 INC: Promotion Requirements: Sales Experience (Advantage) People Skills Age 25 – 65 NO Chancres For interview SMS Name, Surname, Age and Area to the following number 072 954 4220 or call 087 365 3606 Immediately available
Just move into this well maintained Cluster Home in the heart of Sunninghill. This home has two large bedrooms and a full bathroom. The Sunny large open plan living area walks onto entertainment deck with build in Pizza oven and manageable garden. Modern Kitchen with granite tops and separate scullery/laundry area. Larger tiled single garage.
Family home with Fantastic space plus Entertainment area. 2 Lounges, 2 Diningrooms, 4 beds (mes) Double Granny Flat Storeroom Servants Quarters +++Double garage + 4 parkings.
Purpose To assist in leading Salesforce operations pertaining to the Customer Relations Management (CRM), Commodity Accounting System (CAS) and Project and Monitoring System (PMS); This includes the provision of technical support to HQ, Field and Affiliate staff. To ensure CRM, CAS and PMS applications are in place for set up of new donors and projects, and assist in consolidating and generating CRM, CAS and PMS reports. This position will also require delivering systems maintenance and assisting with new/upgraded software system installations excluding those covered by our IT Contract.
Major responsibilities:
System operation:
Oversees wireless connectivity issues between mobile devices and roaming servers in field operations, troubleshooting where necessary.
Ensures correct functioning of CRM, CAS and PMS in beneficiary registration, enrolment, household updates and activities.
Ensure Safety of data collected in field offices; maintain backups and encryption of data when required.
Help administer system users.
Support for staff and reports back to the COO on the state of country deployments.
Work with software developers and partners in new systems development.
Report technical failures, assist with problem-solving.
Lead installations with system upgrades/new releases.
Document technical shortfalls within the existing mobile product offering and with new version releases
Prepare consolidated CRM, CAS and PMS reports and forward them to relevant departments.
Donor relations management (CRM)
Planning and delivering Salesforce strategies across the organisation encouraging donor retention and donor loyalty.
Deciding on the Salesforce platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the donor life cycle.
Donor Journey Mapping analysing touch points with the organisation and maximising opportunities.
Working closely with all departments to ensure the Salesforce works effectively for all aspects of the organisation.
Overseeing direct communications with donors through clearly-defined donor managers on Salesforce.
Monitor and maximise donor lifetime value strategies ensuring an effective donor life cycle.
Ensuring the database is segmented effectively for analysing and driving targeted marketing activities.
Overseeing the migration of all direct communications through the Salesforce platform to relevant and specified target groups / relevant donors.
Developing testing strategies for all aspects of donor management to ensure the most effective approach for the organisation.
Documentation and reporting
Support in preparation of reports and ensure timely submission to JAM office’s and other stakeholders.
Maintain a neat, organised and chronological filing system, ensuring that soft copies (google drive) of the recommended reports are available and easy to access at any required time.
Update files to ensure that the soft copy and files are up to date for easy accessibility on a monthly basis.
Make frequent on-line connections with Country Offices to assist in CRM, CAS and PMS documentation and accountability.
Ensure real-time monitoring and appropriate data storage so that programming and donor relations data is readily available at all times
Audit monthly inputs and outputs of data in and out of the Salesforce system for CRM, CAS and PMS, reporting to line Manager for an initial monthly report to ExCo.
Coordination and collaboration
Work closely with relevant staff in aspects of technology readiness and rollout, in addition to providing feedback to, and receiving technical instructions from Advancement on upgrades, maintenance and new developments
Participate in a forum of IT support staff for CRM, CAS and PMS for sharing common experiences and troubleshooting technical challenge
Systems development
Reviewing current systems and applications
Presenting ideas for system improvements, including cost proposals
Working closely with analysts, designers and staff
Producing detailed specifications and writing program codes
Testing the product in controlled, real situations before going live.
Develop process flows and user guide/training manual (physical and virtual) for all users.
Maintaining the systems once it is up and running.
Capacity development
Leads capacity development of staff and affiliates to ensure adequate CRM, CAS and PMS coverage.
Support the organisation to provide training for other staff.
Other competencies/attributes:
Understanding of the Windows Mobile Platform desirable.
Strong analytical, problem-solving and organisational skills with attention to detail
Ability to work independently
Exposure to mobile hardware technologies desirable.
Ability to learn new software systems and running rudimentary system upgrades
Requirements
Qualifications: Education/knowledge/technical skills and experience
The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:
Minimum of bachelor’s degree in computer science or IT or any other related course from a recognised university or equivalent relative experience.
Solid background in the Windows Operating System ie MCSE.
Graphics Designer in Western Cape | Design | Job Mail | 4664596
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3 Month Contract with possible extension or possible permanent employment. Behavioural Competency • Creative thinking • Excellent multitasking skills • Critical thinker. • Problem-solving skills • Team player • Good time management skills. • Ability to cope with pressures and setbacks • Ability to adapt and respond to change Duties include the following, but not limited to: • Photograph, design and create visual marketing material for use on social and print media platforms. • The successful candidate will be required to work directly with the Planning and Buying departments to plan, co-ordinate and create marketing material. • Assist in the development of marketing campaigns and harmonise branding and imaging across all media platforms. • Help build and design on inhouse ecommerce platforms. Requirements: • A graphics design qualification (degree or diploma) preferable • Excellent communication skills – both verbal and written • Skilled with Adobe Photoshop, Coral Draw and shopify etc for content creation for both on-line and print media. • Print Media Experience will be a bonus. ruth@mx24.co.za
