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Weylandts is a leading world-class contemporary interior décor and furniture retailer with branches throughout South Africa. We have an exciting career opportunity for a Retail Manager to join our family at one of your breath-taking showrooms.

This position is responsible for the day to day management of a Weylandts furniture showroom in accordance with overall company policy. The main focus of the Manager’s job is to improve the commercial performance of the store by increasing its overall turnover and maximizing profitability. This will involve on a day to day basis managing staff, finding new ways to improve sales, and meeting customer demands

Main accountabilities:

• Ensuring that the store meets both monthly turnover and gross profit targets and that the store operates at full potential
• Identification, understanding and meeting customer demands in order to provide an excellent service.
• Building up a client base in the new showroom and local community, maximising opportunities for growth through various strategies and knowledge of key opportunities.
• Managing the sales consultants, POS Administrators and back of shop employees. This includes inspiring, motivating and leading others to higher levels of achievement on an on-going basis. As well as being sensitive but effective in the management of performance related issues
• Ensuring that all employees have on-going training and development, including excellent product knowledge which must be updated and presented accordingly
• Manage Point of Sale employees and activities. Ensuring accurate and timely processing of sales and orders, including production of invoices, delivery details and handling of payments. Ensuring cash floats and balancing daily cash ups are carried out accurately and efficiently
• Ownership and accountability for pre and post-sale processes and adherence to policies as per Weylandts policies
• Daily management of debtors and outstanding order books and, daily analysis of audit trail and G.P. reports
• Ensuring that the store reflects the image of Weylandts by paying strict attention to housekeeping and merchandising requirements. Inventory management including regular stock takes.
• Related administration duties including sales and competitive analysis, the updating of customer databases and providing Head office with these updates.
• Daily sales management of call cycles (both telephonic and external) as well as promoting the store locally by liaising with key partners in the respective community i.e. decorators, designers, reality agents, architects, developers, etc.
• Organising and identifying special promotional opportunities, displays or events as well as updating colleagues on performance and new initiatives and other pertinent issues.
• Touring the sales floor regularly, monitoring staff and customer interaction and dealing with sales as and when required. Handling and resolving customer queries and complaints in a professional and timely manner.
• Receiving goods – with Basement Supervisor ensuring correct quantities of stock received, quality checking furniture and homeware to ensure no damages. Overseeing delivery schedule for basement staff.

Skills required:

• Proven record of exceeding sales targets, and operational management background (five years of minimum experience).
• Display excellent leadership abilities.
• Proven aptitude in analysing and interpreting figures, understanding financial indicators and budget management.
• Comprehensive Microsoft office skills are required

Posted on 04 Oct 14:34