Job description

We’re looking for an experienced GM Extraordinaire, within the e-commerce space! Someone highly competent and solutions-driven. Someone who can confidently take the reins of a small, dynamic and diverse team who work hard every day to provide the best customer service possible. Someone passionate and enthusiastic. Someone just plain amazing. 

Who Are We?

Matilda’s Lifestyle is the largest and longest-running online adult store in South Africa, and our main aim is to inspire, motivate, and rejuvenate the sex lives of our customers. Excellent service forms the foundation of our company, and we work hard every day to make our customers happy. 

Who are you?

Business Wizard: You have experience in various aspects of running an e-commerce business – Marketing, Finance, Ops, HR and Customer Service. You’re highly organised, with impeccable attention to detail and you get stuff done. 

Proactive Problem Solver: Your ability to solve in the positive, makes all the difference because you not only find and implement solutions, but you do so by consulting with relevant team members to ensure no deadline is missed. You never panic and instead provides calmness to the storm.

Relationship Builder: You hold positive relationships with your team that you engage with on jobs. They enjoy working with you because you support the fight for excellent work and consistency and can connect dots across departments seamlessly to drive solutions.

High-Level EQ: You act as a barometer when it comes to people/workload, and the glue between the team – You can raise, flag and manage this efficiently and effectively. Things change here a lot, so you’ll also need to be highly adaptable. 

Your Responsibilities:

You’ll coordinate and manage all general management tasks which include marketing, finance, operations, HR and customer service. You’ll need to make sure that various tasks and initiatives are implemented smoothly, and that these are communicated effectively throughout the company.

Here’s a bit more detail:

• Primary point of contact for the Owner – We want you to efficiently coordinate, track and manage internal business needs, create and maintain efficient systems and regularly report back to the Owner.
• Accountable and responsible for overseeing all department procedures and workflows – you’ll submit weekly status reports that track the progress on these wide ranges of tasks.
• You have your finger on the pulse when it comes to finances: managing budgets to deliver on the best work for the business, and to do this in a manner that leads to the most productive output.
• Assist with the various needs within each department, such as Customer Services, Inventory Forecasting, Marketing and HR. 

Company Description

Matilda’s Lifestyle is the largest and longest-running online adult store in South Africa, and our main aim is to inspire, motivate, and rejuvenate the sex lives of our customers. Excellent service forms the foundation of our company, and we work hard every day to make our customers happy. We’re a close-knit, happy team who will find any excuse to meet over a cup of coffee at our favourite shop. We love researching customer needs and journeys and spend ages discussing ideas on how to make our e-commerce store the best in South Africa. Attention-to-detail, passion and care make up our values, and we live into them every day. We work hard to make the purchasing experience a great one and are continually looking at ways to improve.

Requirements

To perform well in this position, it is vital that you have general business management experience, taking on all accountability for your role. You’ll need to be focused on solutions and be responsive to new ideas and priorities. You’ll also need the ability to foresee problems and deal with them before they become real problems. 

Being naturally efficient and having the ability to manage people is critical. 

• This is a senior position. We need someone with lots of experience (life and working)
• Minimum seven+ years’ experience in managerial roles
• Minimum three years’ experience in e-commerce
• Fluent in English (written and spoken), Afrikaans (advantageous) and Zulu (advantageous)
• Matric Certificate and Diploma or Degree in Managerial/Project related study (favourable)
• Fully computer literate in Mac and G suite. 
• Experience in the following apps will score you extra points (although, not essential): Shopify, DEAR, Xero, Trello, Asana.
• Own transport and drivers license essential

Based in Umhlanga, this is a permanent position. If you meet the above requirements and would like to take on our team, please email us with the following:

• Your up-to-date CV
• You must include a covering letter of motivation outlining why you think you are the person we’re looking for
• Your remuneration expectations 
• Feel free to add necessary skills, experience or related info.

Please email both the cover letter and your CV to

az.oc.sadlitam@sreerac

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We get a lot of applications so we’ll only be in contact with people who we have shortlisted. So if you haven’t heard from us within two weeks of submitting your application, it means that this time, we haven’t shortlisted you. But we’ll keep your CV on file for future roles as we still think you’re fantastic!

Posted on 08 Jan 14:05