Our client, a leading global e-commerce giant in Cape Town, is recruiting for the position of German-speaking communities customer service associate. The right candidate will assist with customer’s queries while maintaining a positive and professional demeanour in order to ensure customer satisfaction.

Key performance areas:

• Moderate reviews and respond to their queries via email
• Meets assigned KPI’s by management and follows company policies in order to process customer requests appropriately
• Demonstrates appropriate sense of urgency for reviews and email response times and service levels
• Demonstrates knowledge and use of departmental resources, policies and procedures
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience
• Escalates customer issues appropriately and correctly

Qualifications and experience:

• Matric and tertiary education
• One+ year of relevant phone or email customer service experience in a fast-paced work environment while consistently meeting standards for productivity and quality

Competencies required:

• Exceptional verbal and written communication skills in English and German
• Computer literate with MS Office and HTML experience
• Must be able to understand problems that vendors are facing, categorise, document, and decide on course of action on when and to whom to escalate
• Able to interact with external parties like customers and suppliers comfortably
• Should be able to understand a complex problem and respond to publishers
• Detail-oriented and process-focused individual
• Demonstrated ability to work as an effective team member

Why should I apply:

• Market-related salary package
• Great location close to shopping centres and upscale restaurants
• Work on interesting and diverse projects

If you are interested in this position and meet the requirements, please send your CV to

moc.tnitnemtiurceraka@asil

#German speaking #Customer Service #Associate #Cape Town

Posted on 12 Dec 15:31