Job description

We’re looking for….

A head of Ad operations to join a very young , fun and dynamic environment

Who are you?

You are a true team player and are good with people  

You have the ability to deal with a fast-moving operations team

You are able  to prioritise tasks flexibly to hit business objectives and to maintain internal relationships 

You are able to mediate, and you have a strong character to tackle and handle any issues that may arise

You can manage a team efficiently  

You have a strong personality 

What’s the role?

• You will be responsible for making sure the digital department is operating efficiently and the various businesses and business units are getting what they need from the digital team
• You will be responsible for monitoring workflow, ensuring tasks and issues are dealt with according to business priorities 
• You will be responsible for acting as a non – technical / operational escalation point for the digital team, paid media and other operations teams across several businesses
• You will be responsible for line management of Ad Ops team consisting of currently 1 ad ops specialist
• You will be responsible for ensuring correct and efficient processes are in place and are followed as well as timelines managed 
• You will be responsible for ensuring that any brief is met and compliance requirements are met 
• You will be responsible for ensuring any client specific requirements/best practices are used
• You will be responsible for maintaining the relationship between Ad Ops and client teams to ensure expectations are understood and achieved 
• You will be responsible for managing relationships – Making sure our customers (internal and external) are happy and there is understanding 
• You will be responsible for reporting and presentations
• Ensuring the digital team has efficient and effective reporting for volume, profit and quality management
• Ensuring internal departments have access to the info they require from the digital team
• Reporting for senior management – how the team is tracking relative to targets, and performing month on month
• Compiling client reports and presentations
• You will be responsible for flagging any target issues or profit issues to the digital team
• You will be responsible for managing relationships with various external partners
• You will be responsible for manage deadlines for the digital team
• You will be responsible for managing communication with the digital team – technical and non
• You will be responsible for escalating any issues from internal departments to the relevant line managers if necessary 
• You will be responsible for managing design priorities and outsourced design partners 
• You will be responsible for driving new digital projects
• You will be responsible for Qa and testing – making sure everything is working 100% 
• You will be responsible for content – getting the most out of content – working with internal and external teams
• You will be responsible for speeding things up – chase people for anything that is holding the digital team back 

Requirements

Boxes to tick…

• Degree level education 
• Experience in how to combine consulting skills, data analytics and media strategy to drive and improve clients’ business results. 
• Strong experience in a digital traffic/project management environment 
• In-depth knowledge of digital channels and familiarity with navigating Google Adwords, Google Analytics, Facebook Business Manager. Double Click and other digital channels a plus.

Your someone who…

• Organised 
• Ability to quickly learn new systems
• Highly detail oriented
• Good with time management
• Obsessed with accuracy
• A strong critical thinker and able to multitask 
• Good at building relationships – a creative problem solver
• Customer service expert
• A great team player 
• A good communicator – able to write clearly, speak professionally and translate complex technical concepts to a non-technical audience 
• Excited by the idea to work in new technology and eager to take on the challenges of a constantly changing industry 

Posted on 08 Aug 16:37