Job description

Key accounts:

• Oversee the ongoing customer relationships with key account customers, the most notable of which being the V&A Waterfront
• Drive the achievement of revenue targets (new revenue and renewals)
• Manage the key account manager team which provides rental services (noting that this team is in its very early stages, with significant scope for growth)
• Ensure accuracy of leasing documentation and reports for key accounts, including timeous delivery
• Ensure services provided to key account customers deliver on the HouseME value proposition and comply with services agreements at all times
• Monitor rental industry trends and provide information and insights to key customers

Residential rental services:

• Own the partnership relationship with key services providers, the most significant of which being the maintenance service provider
• Oversee quality control of in-person services provided by HouseME (viewings, inspections, key-hand-overs or other rental services carried out by a network of contract staff)
• Ensure compliance with relevant laws and regulations at all times
• Make vetting decisions in cases of complicated tenant applications
• Handle legal disputes, including (but not limited to) disputes regarding early cancellation penalties, maintenance work and deposit pay-outs (with support from the company principal agents)
• Ensure an excellent level of customer service is maintained at all times
• Train staff on real estate practices to ensure continuous improvement and performance to targets

Remuneration & location

• Based in the Cape Town head office (however working from home will be encouraged at the start of the contract)
• Fixed monthly salary with a monthly performance incentive for performance to targets (not commission-based)

Company Description

HouseME is disrupting residential rentals in South Africa. As digital renting specialists, HouseME has created the tools and products needed to take the headaches out of renting, at a fraction of the price of traditional agencies. Plus, with innovative financial products, HouseME is charting a new path for the future of the industry.

Requirements

• Have a minimum of four years of work experience in real estate with a minimum of two years of recent work experience in long-term residential rentals; Valid FFC at time of applying preferable (full status agents or higher favoured)
• Comfort with interpreting and applying the terms of residential lease agreements, the Rental Housing Act, the Consumer Protection Act and other applicable legislation
• Ability to work under pressure, deliver results timeously, and proficient in the use of technology to optimise processes
• A passion for changing the status quo, with a desire to work in a tech company and ambition to make a big impact
• Willingness carry out a range of tasks required by the business and prepared to adapt to changes in tasks as the company expands
• Excellent problem-solving abilities
• Excellent written and verbal communication skills in English; Multiple languages a bonus
• Clear evidence of attention to detail in application submission

Posted on 17 Jun 08:18