Job description

The Intermediate Collections Analyst gathers, analyses, interprets data and reports on findings and insights for effective and efficient business management. Investigates new sources of data and ensures that data is compliant and of good quality. The incumbent has a wide toolset for data gathering, data manipulation and proper interpretation. “In line with our transformation plan, suitably qualified African Black (AB) candidates who meet the criteria for the role will be given preference”.

Duties & Roles:

• Contributes to cost efficiencies.
• Ensures regular risk reporting on divisional performance with analysis and recommendations on the variances experienced.
• Builds and maintains effective relationships with stakeholders.
• Ensures customer excellence through interaction with internal and external customers throughout all business activities.
• Analyses risk to organisation and makes mitigating recommendations.
• Conducts objective, independent and unbiased reviews on processes in order to identify and assess operational risk and report on findings.
• Ensures continuous process improvement to enable effective operational processes.
• Implements legally compliant best business practices and policies in order to protect the Organisation from regulatory and or legal action.
• Compiles and presents bi-annual Operational Risk scenarios.
• Manages the business unit’s operational risk profile in line with FirstRand Group guidelines
• Manages people performance in the area of responsibility.
• Participates in planned activities that are appropriate for own and staff development in area of responsibility.
• Promotes diversity within the team.

Requirements

Qualifications:

• National senior certificate or equivalent.
• Diploma/ advanced certificate in financial accounting, business analytics/ statistics or related field.

Experience:

• 2-3 years Data analyst in the financial industry or similar.
• 2-3 years Data Representation (MIS, Report Building or similar).
• 2-3 years Data Manipulation where applicable (SQL, SAS, Python, Advanced Excel or similar).
• 2-3 years Data Interpretation where applicable (SAS, Python, Excel).
• 6 months – 1 year Collections experience advantageous.
• 6 months – 1 year Debit Order analytics advantageous.

Competencies:

• Cognitive, Analysis and Attention to Detail.
• Problem-solving.
• Verbal and Written Communication (including Listening).
• Business Insight and Risk Awareness.
• Resilience and Stress Management.
• Customer Service Orientation.
• Drive for Results.
• Leading, Managing, Planning and Organising.

Other Special Requirements:

•  Expected to work overtime from time to time.

Posted on 24 Aug 10:14