Job description

We are an online tour operator, and marketer of destinations throughout Southern Africa and are looking for enthusiastic and organized people for our team of travel consultants.

Our consultants are committed to enhancing our customers’ overall booking experience through exceptional service delivery. They engage and support our customers through the booking process by determining which travel products best suits their wants and needs. Our travel consultants handle various emails and phone calls from all parts of the world with speed, efficiency, empathy and care, and make our customers feel valued. We work with various reservations systems and contact management tools daily to make sure that we stay on top of our administration needs.

Responsibilities

• Sending email quotations to travellers in an efficient and timely manner
• Answering questions and requests from travellers
• Consulting travellers on best destinations and travel products based on their needs
• Managing booking arrangements with lodges, transport, activity providers and other suppliers
• Preparing travel documents and accounting documents
• Supporting other consultants when necessary

Requirements

• At least 2 years experience in the travel industry
• Exceptional customer service skills
• Excellent verbal and written communication skills in English
• Intermediate knowledge of Word and Outlook
• Legally eligible to work within South Africa

Nice to have

• Completion of degree or diploma
• Travel experience in Southern Africa
• Work experience in customer service

Posted on 03 Jul 16:41