Leading Financial Services provider based in Durban Share best practices, provide updates and feedback with management information and identify areas of development and improvements.

Operate within the values of accountability, pushing beyond boundaries, recognizing good performance and providing operational synergies.

Build strong working relationships by sharing information through meetings, regular communication, providing honest feedback and providing value adding services.

Ensure transformational targets are met during the staff recruitment, retention and training process and using preferred suppliers. Contribute to a culture of transformation by participating in the organization’s culture building initiatives, business strategy, and CSI.

Address issues raised in culture survey and improve results by creating action plans.

Deliver world-class service by encouraging a client-centric culture. Address resource inefficiencies, promote multi-skilling and address capacity gaps by reviewing and improving work processes. Manage operational costs by spending within budget.

Ensure quality deliverables by applying best practice and inspecting direct reports’ work. Ensure direct reports understand and support the financial institution vision, values and strategy. Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognize and reward achievement and take appropriate corrective action where required.

Asses and develop own performance and behavior through formal and informal feedback.

Attend learning, seek coaching or other industry or technical learning events and opportunities. Manage and develop a capable high-performing team. Conduct career conversations, utilize the talent grid principles and develop talent retention programmes.

Achieve continuous improvement goals by encouraging team to challenge the status quo by initiating constructive debates about work practices and areas for improvement.

Identify client expectations, set timeframes for resolutions, commit to action, guide and instruct direct reports, follow up and take corrective actions.

Manage team performance and development.

Engage in contingency planning, resource allocation, capacity and systems management and corrective actions.

Understand, apply and create awareness of regulations and legislation and enforce adherence. Provide leadership insight and influence, succession planning and organizing, coaching and up skilling team.

Produce high quality operational reports.

Experience and/or exposure:

• Managing a team of managers
• Developing succession plans
• Coaching and mentoring of others
• Formulating and implementing communication strategies to cascade functional strategies
• Building a community of leaders
• Conducting benchmarking exercises to identify improvement opportunities
• Identifying/select talent
• Executing major organizational change
• Developing a functional/divisional strategy
• Networking and building relationships
• Developing a stakeholder management grid for the business
• Establishing and maintaining collaborative relationships with peers / managers
• Developing resource plans to execute functional strategies
• Managing a department or area
• Developing a client service delivery plan
• Proactive and balanced Decisions Making
• Managing business risks
• Problem solving
• Negotiation skills
• Conflict Management

Minimum experience level:

• 8 – 10 years knowledge and experience in the Long Term Insurance industry.
• Proven experience in a Management/Team leader role with ability to manage performance, identify training gaps and implement measures to enhance service and quality levels.

Technical/professional knowledge: 

• Strategic planning
• Budgeting
• Financial Accounting Principles
• Performance management
• Relevant regulatory knowledge
• Governance, Risk and Controls
• Change management
• Principles of project management
• Business administration and management
• Business writing skills
• Business principles
• Management information and reporting principles, tools and mechanisms
• Business terms and definitions
• Organizational behavior theory
• Communication Strategies
• Capacity planning
• Employee training/development
• Client Service Management
• Diversity management
• Talent management

Behavioral competencies

• Customer Focus
• Communication
• Building Trust
• Facilitating Change
• Building Partnerships
• Aligning Performance for Success

Essential Qualifications – NQF Level:

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honours Degree

Preferred qualification:

• IISA or other related Insurance qualification
• Bachelor’s Degree

Essential certifications:

• FAIS representative and preferably a Key Individual
• Membership of the Insurance Institute of South Africa (AIISA)

Posted on 17 Oct 13:37