Job description

Helion is seeking a junior project manager to join our project management team.

The project management team is dedicated to the development, roll-out and the final delivery of international research programs within the domain of customer experience and business intelligence.

As a junior project manager, you will support the project manager and will be responsible for:

• Daily coordination of multiple research projects, query/issue management, project planning, field preparation, follow-up on project execution, data cleaning and analysis, reporting
• Client communication during the course of research projects
• Questionnaire scripting and coding, development and coordination of fieldwork support materials, fieldwork monitoring and data accuracy
• Managing Project budgets and invoicing
• Ensuring deadlines are met as per the KPIs set out

The above tasks are executed through our software platforms, so an interest in and capability to work with different survey-based software tools and packages is required.

Company Description

Helion Research is a market research agency specialised in mystery shopping, retail auditing and customer experience research. We perform research studies in 90+ countries worldwide, 28+ in Africa.

Requirements

• Any experience in the domain of quantitative market research, project management, experience and/or mystery shopping is a plus
• An interest in customer experience, service, and sales and marketing management
• Very good knowledge (written and spoken) of the English Language
• An interest in and capability to work with different software tools and packages
• Self starter, positive attitude, ability to get things done (goal-getter)
• Excellent organisational, planning and prioritising skills
• Able to work with multiple deadlines
• Strong attention to detail, high analytical skills
• Strong administrative skills are a must
• Confident communication skills, both written and verbal
• Creative and outgoing/problem solver
• Able to work independently as well as in a team
• Ability to think ahead and anticipate needs
• Energetic in a dynamic environment
• Good people skills, social
• Strong knowledge of Excel, Word and Powerpoint skills a must
• Ability to handle multiple projects simultaneously
• Ability to work under pressure
• Strong time management skills
• Exceptional admin and coordination skills is a must

Posted on 08 Jan 12:14