Job description

Moving Tactics, established in 1977, is the leading provider of trusted, innovative Digital Signage Solutions.

We are looking for a fast paced, dynamic, proactive and highly motivated individual to join our Retail Analytics division in the Offsite Maintenance Department.

This is a key role in the Business that links our services to the high standards that our Clients expect from us. The position itself is very customer service orientated and will require a technical background.

Training will however be provided and you will be familiarised with our products and services.

Administration

• Answering Retail Analytics maintenance calls and redirecting to the relevant Department(s) if necessary
• Following through and tracking each issue until resolved and provide feedback to both the client and the Retail Analytics team
• Escalate issues to the relevant supplier or specialist
• General office administration within the scope of the Retail Analytics department’s daily running
• Weekly Maintenance Reports
• Magnetic Reports
• Monthly Remedy Force Reports

Technical Maintenance and Installation

• Checking the network status twice a day
• Resolving maintenance issues – Liaising with stores and basic troubleshooting
• Fixing errors remotely wherever/whenever possible
• Dispatching contractors via Magnetic
• Aid maintenance technicians, installers and contractors onsite
• Ensure all onsite checklists are completed before technicians or installers leave a site
• Making sure all new stores are installed and working correctly with follow up calls
• Routine check in calls to stores

 Shift Work

• Answering Retail Analytics maintenance calls, troubleshooting, logging technicians and redirecting if necessary

Package/Benefits

• Retirement Annuity Benefit with Alan Gray
• Productivity Incentive
• Annual Leave Incentivex

Requirements

• Technical background/interest
• Excellent communication skills
• Honest, reliable work ethics
• Proactive fast forward out the box thinker
• Problem Solver

Posted on 14 Jun 13:54