Working hours are weekdays 8.00am – 4.30pm, with an earlier finish of 3.30pm on a Friday.
Key responsibilities of the Order Administrator will include but are not limited to:
• To process customer orders in a timely manner meeting deadlines
• Coordination with internal teams to ensure orders are timely
• Handle (and resolve where possible) customer queries
• Keep customers informed of any developments
• Keep systems up to date with customer information
• General administration duties
• Liaising with the transport/warehouse to ensure deliveries are made on time in full
• Daily reporting and account management including raising and processing credit
• Checking back order reports, following up on any items on QA hold and
• Where appropriate offer customers additional products and services when they call to place orders.
• Manage general telephone queries and direct to relevant people taking messages where appropriate
• Welcoming visitors to site and general customer service
Our Order Administrator needs to have:
• Accurate order processing skills
• Experience if SAP is preferred
• Excellent listening skills
• Ability to be proactive with problem solving skills
• Good verbal and written communication skills
• Ability to learn product knowledge
• Work on own initiative and to tight timescales
• Capable of multitasking in a busy environment
Email CV to: craig@balqeestourism.co.za