Job description

The Performance Manager is responsible to assist in the execution of the operational strategy and monitoring of all aspects of the loan origination process. Responsibility includes input into the overall loan origination strategy, monitoring of all origination and associated channels, liaising with Product Owners, Origination Analyst and Origination Optimization Specialist on key strategic projects, ensuring alignment of loan origination with the broader marketing, credit, operations and business strategy and line managing the Origination Analyst.  The role reports to the Origination Manager.

Requirements

Key Performance Areas:

 Strategic input and alignment

• Assist the Origination Optimisation Specialist in the design of robust business process ensuring operational efficiency and easy integration with the relevant departmental product owners.
• Remain abreast of the strategic projects implemented in the different origination channels and document vetting, while making provision for the necessary monitoring thereof.
• Ensure effective communication and alignment across the organization with specific focus on IT, marketing, operations, legal and risk.
• Understand impact of regulatory compliance on loan operations and work closely with the compliance department to ensure compliance.
• Stay abreast of trends in the business processes and customer behaviour and make proposals to improve key metrics.

 Operational Performance Monitoring and Reporting

• Establish KPA’s and KPI’s for loan origination and ensure service level agreements are in place with operational functions.
• Ensure that a performance monitoring framework is in place in order to effectively monitor operational performance and trends, as well as service level agreements with operational teams
• Analyse and interpret performance information across all aspects of the origination process and ensure corrective actions are taken where necessary.
• Communicate key performance indicators across various levels of the business.
• Ensure appropriate reporting packs and interpretation of information is available to the Executive team.
• Execute the vision of the Originations team with regards to process optimisation.
• Management of day-to-day origination operations
• Liaise with the relevant data analytics team in support of the operations of origination
• Daily, Weekly and monthly tracking of Origination process to identify issues, opportunities and threats.
• Assist the business development team with the interpretation of data relevant to partner management.

 Team Leadership and People Management

• Motivate and lead a high performance team; mentor direct reports to cultivate skills and to increase consciousness of the interrelationship between departments.
• Establish a robust training and coaching regime designed to maximise individual performance.
• Maintain a department organizational structure, capacity (knowledge and skill) and career pathing / succession plans to meet applicable Capfin strategies and targets.
• Build and maintain an engaged culture that ensures employees are motivated, empowered and skilled to deliver efficient service.
• Implement Capfin’s performance management policy and procedures (inclusive of maintaining discipline in accordance with Capfin policy and procedures).

 Success Measures

• Accurate identification of operational shortcomings in origination activities.
• Identifying opportunities to optimise the origination process that leads to increased activation rate and disbursements.
• Appropriate actions taken when trends change or issues are identified.

 Feedback Mechanism/ Sources

• Management review
• New and re-loan activation rates and disbursement amounts across all origination channels
• Origination process efficiency.

Functional Competencies:

• Strong commercial orientation and business acumen.
• Strong conceptual skills with the distinct ability to contribute at tactical level and the ability to integrate origination activities with operational priorities and activities and obtain buy-in from all internal stakeholders.
• Analytical minded with strong numerical skills and the ability and experience to use data and management information to drive and inform decision-making.
• Information presentation skills
• High level of problem solving skills
• Systems Development Life Cycle concepts
• Advanced SQL
• Advanced Excel
• Strong data analysis skills

Behavioural Competencies:

• Collaboration
• Client Focus
• Communication
• Resilience
• Applying Professional / Specialist / Technical Expertise
• Information gathering and problem analysis
• Creating and Innovating
• Planning and Organising

Qualification: 

• Degree in Statistics/information technology/project management/ business management or related discipline.

Experience:

• 8 + years in a related business process performance management role, of which 3 years should be at a managerial level, preferably in an unsecured loans business.

Posted on 21 Oct 19:27