Hello… an exciting new opportunity has just become available in our Hollard Insure, Bloemfontein Branch. We are looking to recruit a Receptionist.Role Objectives:
Responsible for reception. Process all administrative tasks assigned ie. indexing, filing, assist with ordering of office supplies, mail, courier duties, loading of risk surveys etc, within the set standards required by the company thus contributing to the productivity of the branch. Branch administration and facilities support. Enhance the image of the company through the continuous delivery of efficient and effective customer service.Reception: Welcome and attend to visitors promptly
Monitor visitor movements ensuring that they have been attended to and if need be follow up with business for unattended visitors
Ensure a professional environment at all times
Exceed customer expectationsTelephone: Ensure calls are answered swiftly and transferred correctly
Handle complaints and criticism professionally and effectively
Messages to be given to relevant parties timeously
General office administration: Re-direct mail, courier responsibility, direct queries to departments concerned, acceptance of stationary and other deliveries, assist with ordering of office supplies when required, petty cash administration, assist with underwriting administration and claims administration, ad hoc dutiesLoad risk surveys
Customer service: Provide timely and professional customer service to stakeholders
Ensure that customers are treated fairly
Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 4 hours
Processing: Accurate and timely data capturing
Quality standards to be adhered to at all timesContinuous Process Improvement: Ensure full compliance to all processes, policies and procedures
Continuously look for ways to improveVariance Management: Adhere to standards set by HollardProvide action plans and follow up with corrective actions to all variances
Recordkeeping (documents, e-mails etc) to be kept up to date at all timesIndexing: Ensure that documents are indexed correct and that indexing is kept up to date at all timesEmployee Growth: Take responsibility for your own career growth and have regular discussions with the relevant role players