Job description

Job Title: Relationship manager
First level reporting: Provincial head  
Second level reporting: Executive business development

Main purpose of the role:
The relationship manager plays a key role in increasing income and revenue by managing and negotiating with customers, generating leads, qualifying prospects and managing the sales of products and services in order to achieve sales targets and objectives. This role will identify and close sales opportunity across the B2B and B2C customer segments. To enable success, you will use research methodology to conduct market research and feasibility to better understand gap analysis in the market, the business will rely on your sales techniques, ability and experience to assist in closing these gaps between the company and potential competitors in the market. The relationship manager applies a customer-obsessed philosophy, knowledge of sales techniques and processes and an understanding of our business strategy, products and services to identify, upsell and retain revenue-enhancing opportunity for the organisation.

Key areas of responsibility:

Sales management

• Identifying and cultivating potential customers for the business’s products or service
• Contact existing and potential customers to present our product and service offering
• Ensures product knowledge to enable Sales with existing and potential customers
• Communicates with potential customers to understand their requirements and need
• Travel within the designated region to meet potential business partners and customers
• Conducts calls and face-to-face meetings with customers daily
• Through training, educates customers on how products or services can benefit them financially and professionally
• Monitor the company’s industry competitors, new products, and market conditions to understand a customer’s specific needs
• Attends meetings, sales events and training seminars and conferences to keep abreast of the latest developments

Sales administration

• Maintain an updated customer database
• Track and document calls and sales
• Update client records
• Recovery of bad debt from existing customers

 Customer relationship management

•  Maintains effective relationships with customers by active listening followed by creative problem solving, presenting efficiency throughout the telesales experience and implementing a solution-driven and creative problem-solving approach.

Reporting

• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses

Technical competencies:

• New business development 
• Sales management 
• Customer relationship management 
• Listening skills (skill)
• Reporting

Behavioural traits:

• Confidence 
• Customer obsessed
• Independent – Self-starter
• Interpersonal skills
• Professional
• Working under pressure

Equity statement: Preference will be given to suitably qualified applicants in line with the Private Property employee equity policy and plan.

Application process: If you meet the requirements and would like to be considered for this role, please send an updated resume to

az.oc.ytreporpetavirp@sreerac

– Please ensure that you quote the following reference for the role in the subject line of the email: Relationship Manager

Recruitment process: If you have been shortlisted for the position, you will be invited to come and meet with the team for a competency-based interview. In addition, there will be a technical aptitude assessment involved, based on the technical requirements for the role.

The closing date for all applications is Friday, 27 March 2020. If you have not been contacted within 10 days of the closing date, please consider your application as unsuccessful.

Please feel free to direct all questions regarding the application or recruitment to Tevin Jina: HR Business Partner on

az.oc.ytreporpetavirp@jnivet

| 087 375 1000

Requirements

Qualifications and experience

• Minimum tertiary qualification
• Minimum of five years working in a similar role
• Demonstrated ability to work with data and reporting methods and systems

Posted on 06 Mar 14:35