Job description

An eclectic accommodation collection in the vibrant neighbourhood of Camps Bay is looking for a passionate duty manager to support as an established team. Let us know if you have what it takes. 

Candidate minimum requirements:

Education:

• High school graduate with hospitality experience/hospitality qualification
• Must speak, read, write, and understand English at a professional level
• Computer literate (Windows Office – Excel, Word and Outlook)
• Working knowledge of Opera.
• General knowledge of HR and the labour law.

Work experience:

• Previous front office management experience essential. 
• Familiar with all duties and procedures in front office/reservations department 
• MS Office (Word, Excel and email) is essential
• Opera experience is essential

Other:

• Must have a SA ID
• Must have a valid driver’s licence and own transport
• Reliable, responsible and dependable to fulfil obligations
• Attention to detail
• Willingness to lead, take charge and offer direction
• Ability to multitask
• Show initiative by taking control of task 
• Excellent communication skills 
• Friendly and service orientated

Tasks (include but not limited to):

• Ensure smooth operation of the reception area
• Ensure guests are greeted, checked in and allocated apartments/rooms promptly and courteously 
• To ensure reservations are taken correctly and courteously
• Ensure credit control procedures are strictly adhered to 
• To ensure guest accounts is kept up to date
• Ensure effective and speedy check out facilities
• Ensure collection and delivery of luggage to apartments/rooms are done efficiently
• To ensure that the reception area is correctly managed
• Ensure that the switchboard is efficiently and effectively managed
• Must be willing to work hospitality shifts (weekends and public holidays), hospitality hours and overtime when requested
• Carrying out any other duties as may be reasonably required by management
• Ensure that guest house rooms/apartments are serviced and maintained to the standards
• Make sure all front of house areas is clean and tidy at all times
• Ensure the back of house is clean and free of clutter
• Ensure the smooth operation of housekeeping daily
• Daily spot checks of apartments and rooms to ensure standards
• Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping
• Reporting and follow up of all maintenance issues pending or outstanding
• Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.
• Be familiar with the health and safety measure of the property
• To ensure regular on-the-job training is training place in your departments
• Ensure dress code of staff is up to standard
• Holding regular performance appraisals with senior staff, identifying areas for development and training needs
• Be readily available to deal with problems and complaints
• To circulate regularly throughout front of house areas. Maintaining high profile with guests and staff
• Ensure accurate and timeous submission of all reports and administrative work
• Prepare and submit annual budgetary information and updates as required by financial manager
• To ensure effective liaison between reservations and front office and other departments (e.g. Housekeeping)
• Act as a duty manager when required
• To attend all management meetings as required

To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to

moc.snaidotsucreerac@tnatlusnoc

**Please note that only successful candidates will be contacted. Should you not hear from us within five days – please consider your application unsuccessful**

To browse all our vacancies, please log on to our website – www.careercustodians.com

Requirements

• Client relations
• Communication
• Filing

Posted on 07 Dec 11:03