Job description

If attention to detail is your thing, then this fast-paced position is just for. Position requires being thorough in completing work tasks. The ideal candidate must have a high level of attention to details and be able to process high volume of reservations with accuracy.

Candidate’s minimum requirements

Education

• Grade 12 or equivalent
• Must speak, read, write and understand English at a professional level
• MS Office (Word, Excel and Outlook) is essential

Work experience

• One year’s previous experience as a reservations consultant for a luxury hotel
• One year’s Opera experience is essential
• Knowledge of yielding and revenue management
• Exceptional upselling skills, including tours, packages and tourism experiences

Other

• Must have own/reliable transport
• Must reside in the northern suburbs (Durbanville and surrounds)
• Able to work shifts – shifts will be determined by the requirements of the travel support centre and will include late shifts to 9pm and Saturdays and Sundays
• Knowledge of the best local experiences in Cape Town
• A passion for dealing with client direct offering a complete travel experience
• Willingness to lead, take charge and offer direction
• Must be sales driven and well organised
• Ability to multitask
• Exceptional customer care and service delivery
• Problem-solving abilities and ability to manage customer issues
• The ideal candidate would need to be a team player and work well with colleagues in collaboration of monitoring email boxes and telephone lines
• The candidate would not be a typical time watcher and would be eager to assist the department to achieve maximum efficiency

Tasks (include but not limited to):

• Processes reservations by mail, telephone or online
• Knows the type of rooms available as well as their location and layout
• Knows the selling status, rates and benefits of all packages plans
• Knows the credit policy of the hotel and how to code each reservation
• Creates and maintains reservation records
• Determines room rates based on the selling tactics of the hotel
• Communicates reservation information to the front desk
• Processes cancellations and modifications and promptly relays this information to the front desk
• Understands the hotel’s policy on guaranteed reservations and no-shows
• Processes advance deposits on reservations
• Tracks future room availabilities on the basis of reservations
• Monitors advances deposit requirements
• Handles daily correspondence. Responds to inquiries and makes reservations as needed
• Makes sure that files are kept up to date
• Maintains a clean and neat appearance and work area at all times
• Promotes goodwill by being courteous, friendly and helpful to guests, mangers and fellow employees
• Getting information about areas of interest in order to target more clients in particular seasons
• Making arrangements for clients travel programs

To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to

moc.snaidotsucreerac@4tnatlusnoc

.

**Please note that only successful candidates will be contacted. Should you not hear from us within five days – please consider your application unsuccessful**

To browse all our vacancies, please log on to our website – www.careercustodians.com.

Requirements

• Customer service
• Hospitality
• Reception
• Sales
• Sales techniques

Posted on 06 May 11:16