Showroom Customer Service Manager (Port Elizabeth)
Remuneration: | Market related |
Location: | Port Elizabeth |
Job level: | Senior |
Type: | Permanent |
Reference: | #HC995 |
Company: | HomeChoice |
Job description
HomeChoice is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalised terms. Our aim is to provide multiple, convenient and easy retail shopping channels to guarantee that we meet all our customer expectations.
This role will be ideal for a candidate who can take responsibility for the overall management and day to day operations of the HomeChoice Showroom Retail Space.
Here’s what you can expect to be doing in the role: (key responsibilities/KPA’s)
- To manage sales objectives and operational efficiencies
- To ensure all instore communication is communicated accurately throughout the showroom
- To ensure all category specialists are fully trained
- Ensure that monthly intake and NSV targets are achieved
- To ensure that an exceptional customer experience is consistently achieved
- Cash management
- Stock management in line with stock procedures
- Drive housekeeping
- Reporting
- People management
- Projects
Requirements
A little about who you are: (skills and years’ experience)
- A relevant tertiary qualification
- Minimum of five years’ working experience within the retail industry
- Working in the homewares retail industry would be advantageous
- Minimum two years’ experience in leading a team within a sales target driven environment
- MS Office packages
- Must be available to work shifts, weekends and public holidays
- Clear credit and criminal record
You will have mastered these traits: (attributes and behaviours)
- Ethical and professional self-starter with high energy levels
- Excellent planning and organisational skills with a customer-centric attitude
- Natural leader with the ability to mentor and inspire
- Deadline and target driven with great attention to detail
- Excellent communication and motivational skills with the ability to communicate at all levels
- Ability to work well under pressure and manage stress effectively
- Adaptable, flexible with loads of initiative
Benefits:
- Flexible benefits to structure your own package
- Creative agile work environment
- Café and lounge area
- Staff restaurant with a variety of healthy meal options
- Coffee bar and deli
- Early Fridays to ensure you have work-life balance
Posted on 10 Jun 12:24
Home Choice
The HomeChoice Group is a leading credit-based direct marketing retailer selling homeware merchandise and financial services to the expanding urban middle-income mass market in southern Africa.