Are you a digital native who tweets and uses Facebook every day? Is creating beautiful content and building communities in your DNA? Do you take pride in customer service excellence? We seek an experienced and motivated team player with a passion for social media strategy, creative content creation and community management.

Liquorice is a dynamic, forward-thinking and motivated employer. Our clients are some of the biggest brands in South Africa and abroad, and our work is known to be award-winning, pioneering and cutting edge.

Clients approach Liquorice when they need the best mix of technical expertise, solid creative and design to help them achieve business objectives in a competitive marketplace.

Liquorice is looking for a strong Social Media Manager to join their team

Key responsibilities: 

The Social Media Manager is the custodian for clients’ branded social media platforms (Facebook, Twitter, Instagram and more), and will take complete ownership of the social media product for a portfolio of brands.

Responsibilities:

• Assist with research, creation, conception, and presentation of social media strategy and integrated marketing campaigns
• Interpret and roll-out strategy and creative concepts
• Communicate and coordinate with client service, production and strategy teams to ensure that social media strategy supports overall brand objectives
• Conceptualise and write monthly content plans across social media platforms in line with social strategy, consumer insights and brand tone of voice
• Develop fresh creative ideas in line with social media and content trends
• Devise agile tactical executions based on breaking news and trending topics
• Attend brand events and create real-time social media posts as and when required
• Publish daily content posts in accordance with monthly plans
• Review user comments and posts in a quick and timely manner
• Respond to comments in order to foster a positive community and add value to the customer experience
• Escalate complaints, queries and concerns to relevant stakeholders
• Listening and reporting: turn conversations and customer feedback into actionable insights and client-facing reports

Experience and education:

• Degree or diploma in journalism, communications or English, or a PR or corporate communications certificate
• Minimum two and a half years of active community management on behalf of brands
• Minimum two and a half years of online copywriting or social media writing experience
• Minimum two years’ experience as a food blogger and/or food content strategist and/or food technologist with social experience
• Excellent understanding of the social media marketing and related disciplines including content strategy, online video and influencer engagement
• Excellent verbal, written and presentation skills
• Healthy personal social media presence
• Technical understanding of social networks’ design and functionality specs
• Highly skilled in Microsoft Office, particularly PowerPoint
• Proficiency and experience in social scheduling and listening tools

Personal characteristics:

• Ability to perform under pressure
• Exceptional communication skills, accuracy and attention to detail
• Positive attitude, solid people skills and a team player approach
• A passion for constant learning and improvement, and a willingness to mentor and share skills with the rest of the team
• Can establish rapport with client service, production, designers, developers and suppliers
• Proactive, with strong initiative
• Flexibility and willingness to work beyond 8am-5 pm when duty calls
• Great time management skills and an ability to multitask

Beneficial attributes

• Experience with brands on agency or client side in the retail, FMCG, alcohol and automotive sectors.
• Written understanding of African languages.
• Any through the line experience from strategy to implementation

Personality:

• Work hard, play hard attitude
• Every detail oriented
• Multitasking
• A go-getter who always strives to deliver the best possible results
• Have great work ethic and be prepared to go the extra mile – a real team player
• Confident with a drive to succeed
• Analytical thinking to review campaign results
• Ability to work under pressure

If you are interested in applying for this great opportunity, please send your CV to 

az.oc.ecirouqil@rh

 using the reference, Social Media Manager Durban. Please do not send any additional documentation.

Please note we reserve the right to freeze or not hire in the role. 

Should you not receive a response from us within three weeks of your application, unfortunately, your application has been unsuccessful

Posted on 07 Mar 17:49