Job description

In short, the trainer is required to ensure clients fully understand and utilise our Software’s functionality to better manage their business. 

Important duties and responsibilities:

•  Training:
  • Conduct and/or assist with training sessions at newly installed sites.

• Documentation:
  • Ensuring records, as per training delivered to clients are up to date for future reference.
  • Modifying of training manuals to be kept up to date and in line with all new developments and changes.
  • Distribution of training documentation to branches and clients.

• Quality:
  • Engaging with development team regards changes to incorporate into training areas.
  • Providing feedback to development on system errors.
  • Provide suggestions to development on the system.
  • Approaching clients to identify needs.

• Support:
  • Assist the Support team with ad-hoc problems.
  • Telephonically support new stores after Go-live.

This is perfect for you if you enjoy the challenge of change and transferring knowledge. The office environment is relaxed, yet fun and energetic. 

Please note that a qualification and criminal check is applicable in the last stage of our recruitment process.

Company Description

We are a retail management service provider, currently servicing more than 1,400 stores across Southern Africa. Spinnaker Software started as a family business in 1997 and has grown to become a market leader in retail and wholesale management solutions. Our footprint has expanded and we now have offices in every major city in Southern Africa. Since our inception we’ve grown to a staff complement of 200+. We’ve worked hard to earn our reputation as a leader in retail management software, with a suite of innovative in-house developed Arch products.

Requirements

• Compt CTT or equivalent certification is a requirement
• Minimum two years of experience in a similar role
• A valid driver’s license
• Own vehicle (travel to clients’ sites)
• Ability to work overtime

Posted on 06 Jan 11:24