SYSPRO BRAND AMBASSADOR. EAST LONDON, R17 500 PM (NO COMMISSION NO SALES) + MEDICAL AID + COMPANY VEHICLE + LAPTOP + R1 000 CELL PHONE ALLOWANCE

• DIPL / DEGREE in MARKETING/ CUSTOMER CARE
• 3 YEARS EXP IN CUSTOMER CARE/SALES/BRAND AMBASSADOR ENVIRONMENT
• EXP IN ORDER CAPTURING SYSTEMS (SYSPRO)
• EXP IN FMCG / MANUFACTURING ENVIRONMENT AND OR RETAIL
• Excellent communication and interpersonal skills including patience
• Analytical skills (Information processing)
• Excellent written, verbal and presentation skills
• Excellent organizational and follow-up skills
• Systems monitoring and record keeping
• Teamwork and motivation of team members
• Ability to show resilience and a flexible approach
• Ability to build effective relationships with customers
• Competent in problem solving (problem analysis), planning and decision making
• Conflict management, conflict resolution and change management skills and abilities
• Computer knowledge (Microsoft Office and outlook packages and Syspro)

Legislative knowledge (Consumer Protection Act)

DUTIES

• Educate Customers on product ranges (product knowledge training in stores)
• Provide Customers with marketing (point of sale) items and
• Answer all incoming customer calls and respond to Customer emails in a professional manner and efficient manner.

Offer a variety of product related solutions to Customers.

• Ensure that allocated call cycle is being attended to and that all Customers are being visited within the call
• Utilise inbound call opportunities to generate sales and
• Develop strong relationships with Customers and demonstrate value adding to their
• Identify potential customer needs/ opportunities to grow the
• Conduct follow up calls on a daily basis to Customers who have expressed an interest in
• Work with and support our Professional Services Group, helping to support Customers and
• Ensure that all complaints are captured and reported to customer care and
• Miscellaneous administration
• Submit weekly sales reports of activities within the market within specified area of
• Set clear and achievable expectations with clients and achieve
• Attend all product-training

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