Stellenbosch University
Information Technology: User Support
System Support Specialist
(Ref. IT/188/0516)
(Two posts)

A vacancy exists for a system support specialist at the Stellenbosch campus IT hub and the Tygerberg campus user support respectively. Candidates should specify which position they are applying for or whether they wish to apply for both.
 
Duties:

• Computer support and training for University staff and students
• Recommendations on and standards for computer, software, and applications for the university
• Installing, configuring, and upgrading Microsoft/Linux/iOS and Android operating systems and applications, as well as third party software specific to departments
• Installation, configuration, and debugging of computer-related equipment
• Presentations, technical training, and workshops for colleagues, staff and students of the university
• Assisting with the compilation of self-help guides to help colleagues and users resolve their own computer-related issues
• Staying in touch with the latest technologies and trends with ongoing research, experimentation and self-study
• Resolving and documenting assignments and tasks according to specified guidelines and standards
• Configuring, administrating, and documenting the network infrastructure and components

Requirements:

• A two-year, computer-related qualification or computer-related training (e.g. A+, MCSE, MCITP, etc.)
• At least three years’ experience in computer user support
• Good understanding of computer architecture and network technology
• Ability to solve computer-related problems independently and practically
• Ability to function in a team as well as independently, in a self-motivated and confident manner
• Ability to empower team members and users by sharing knowledge and solutions in order to streamline workflow
• Effective time management skills and the ability to prioritise scheduled and unscheduled tasks
• Ability to perform well under pressure in a dynamic environment
• Willingness and availability to perform after-hour standby tasks for additional remuneration

Please note:

Candidates shortlisted for this position will be required to complete an aptitude test. Candidates may also be subjected to appropriate psychometric testing and other selection instruments.

Commencement of duties: 1 August 2017

Closing date: 23 July 2017

Enquiries regarding this post: Mr Albert Meyer at

az.ca.nus@reyema

Enquiries regarding remuneration/benefits as well as technical assistance with the electronic application process: Human Resources Client Service Centre on 021 808 2753

The university will consider all applications in terms of its Employment Equity plan, which acknowledges the need to diversify the demographic composition of the staff corps, especially with regard to the appointment of suitable candidates from the designated groups

The university reserves the right not to make an appointment.

Your application, comprising a comprehensive curriculum vitae (including the names and e-mail address of at least three referees), must reach the university before or on the closing date of the advertised post.

Apply online at www.sun.ac.za/english/careers

Candidates may be subjected to appropriate psychometric testing and other selection instruments.

The university reserves the right to investigate qualifications and conduct background checks on all candidates.

Should no feedback be received from the university within six weeks of the closing date, kindly accept that your application did not succeed.

Posted on 13 Jun 11:30