Educational Requirements:
Grade 12 preferably with Information Technology and/or Accounting as subjects;
Completed a tertiary qualification (Information Technology or related qualification) and relevant experience related to the qualification obtained OR;
Currently in the process of obtaining a tertiary qualification (Information Technology or a related qualification), and at least a minimum of one (1) year’s related IT experience;
Knowledge and experience of business practises & processes, IBM and SQL, will be regarded as the minimum educational requirements specific to this position.
Bilingual in English and Afrikaans.
Valid Driver’s Licence Competencies and Skills:
Applicants must have the following competencies and skills:
Ability to follow instructions closely, accurately and timeously;
Good team player with the ability to adhere to stringent timeframes, after hours work and to work under pressure;
Ability to stick to priorities through practising effective time-, project-, and self-management skills;
Able to display good interpersonal relationship and people skills, verbal and written communication skills;
Conceptual thinking competencies include analytical, creative/innovative, holistic, planning and executioner skills;
Passionate about providing a quality support service from a customer needs driven perspective;
Ability to deal with conflict situations and seek to solve problems as quickly as possible, but candidates that have the ability to be pro-active in behaviour will be considered favourably. Personal Characteristics and Behavioural Traits:
Personal Characteristics should include being passionate about technology, testing of systems and to deliver excellent quality support and services to internal customers and achieving high level outputs that can be quantified. Person must be curious by nature with a ‘test-to-break’ attitude towards testing of systems, thorough and exact in application. Behavioural traits should include being Tolerant, Patient, disciplined and friendly, but remaining professional, effective & constructive in the support provided to users/customers. KEY PERFORMANCE AREAS:
Support the Information Systems Manager in establishing an effective information technology system by ensuring the administration, maintenance, support, testing and timeous implementation of the system. The following key performance outputs should be achieved by successful applicants:
Ensure timeous general system administration and maintenance;
Thorough testing and monitoring of system changes and/or new functionalities, as well as the drafting of relevant documentation;
Effective and timeous implementation of new systems and/or functionalities;
Provide support to system users as well as training to supporting personnel i.t.o. new functionalities that have been tested and implemented.