Cape Union Mart

Cape Union Mart International (Pty) Ltd has been equipping South African adventurers since 1933, and is South Africa’s favourite outdoor adventure store. Stocking everything one needs for outdoor pursuits – including hiking, camping, trail running, mountain biking, snow sports, travel and more – Cape Union Mart is an essential first step in every adventure. Cape Union Mart has stores across South Africa, and in Namibia and Botswana.

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The goal of the Trainer is to ensure that all customer service reps, team leaders and QA officers are trained and equipped with the necessary knowledge of Blue Label products, services processes and systems. In so doing, the trainer drives a consistently superior customer experience and a high level of first and second level resolution through best practice customer practices.

Key responsibility areas

Outputs and accountabilities

1.  Training

• Design, develop and maintain the Blue Label Customer Interface Centre training material.
• Evaluate Training needs and develop new training materials / revise current materials to ensure all training needs are met.
• Work closely with the QA Officer to identify capability gaps and develop and execute training to cover these.
• Interact with Blue Label Divisions to develop specifications for content of courses.
• Conduct skills, technical, product and staff development training courses
• Implement effective training, coaching, and participant assessment techniques.
• Evaluate training methodology.
• Liaise with Team Leaders, Quality Assurance Officers and Manager to schedule training.
• Ensure all Reps, Team Leaders and QA Officers are trained on all new Blue Label products, processes and applications.
• Identify the need for Refresher Training courses and deliver as required.

1.  Performance and Service levels measurement

• Manage own performance to defined targets and service levels
  • Meet or exceed service level targets
  • Report on gaps in training related to attaining First Level Resolution and Back Office Resolution targets.
  • Track scores and competency levels post training to measure effectiveness of training.
  • Provide reporting feedback to Team Leaders and Management.
  • Provide training attendance register to HR.

1. Client relationships management

• Improve turnaround time for resolving client issues
• Display a passion for client service, client satisfaction and commitment to meeting and exceeding client expectations.
• Increase customer satisfaction ratings by designing and deploying improvement interventions.

Competencies: behaviours and skills

The successful incumbent must have excellent skills and behaviours in the following areas:

• Strong communication skills
• Display a passion for customer service, customer satisfaction and exceeding customer expectations.
• Demonstrate initiative in follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Show commitment to teamwork and a willingness to go the extra mile to achieve team objectives.
• Drive excellent working relationships with clients, peers and management
• Motivated to invest in self-development and career development to enhance customer orientation skills and build a career with Blue Label
• A distinct passion for training, development and coaching.

Special requirements

• The successful incumbent will need to have or quickly grow their knowledge of Blue Label systems, policies and procedures

Education and qualification

• Matric grade 12
• A diploma in Training or HR

Experience:

• At least two years’ experience in a call centre environment is required
• At least two years’ experience in Training within a call centre
• Demonstrated experience in developing training material for call centres and training schedules for all call centre personnel.
• Proven experience in identifying skills gaps and escalating to drive overall skill improvement
• Strong experience in linking training solutions with customer service enhancements.

Posted on 19 Jul 15:39

Job description

R2,750 stipend per month

Community Media Trust (CMT) is a South African NGO focusing on communication in the fields of basic human rights. CMT aims to empower individuals and communities, encouraging them to take part in managing and improving their own lives, promoting healthy and health seeking behaviour and basic human rights. It does this through media and outreach programmes that provide scientific information in a format that is easy to understand.

Please visit our website to find out more about CMT – www.cmt.org.za

CMT is seeking to employ a Girls Club Mentor to work in an after school program within Johannesburg and preferably who resides in Soweto.

Job description: (may include but not limited to)

• Work in an after school program within Johannesburg that aligns in-school and out-of-school learning, provides academic support and enrichment opportunities by assisting and guiding the girls in the clubs to develop their assets.
• Mentors are expected to leverage community resources and engage parents to enhance programming.
• Mentors will maintain the integrity of the Girls Club, of CMT mission and goals demonstrating the Club culture and values at all times.

If you possess the relevant competencies for this role, please see how to apply.

To apply:

Send your completed CMT Employment Application Form found at http://www.cmt.org.za/about-us/vacancies together with a copy of your detailed updated CV and a motivation letter with an email subject title “GPMENTOR072018” to

az.gro.tmc@tnemtiurcer

:

Only online applications with the completed Employment Application Form – using only the reference GPMENTOR072018 in the subject line of the email will be accepted.Shortlisted candidates must be prepared to undergo competency testing and credit/ITC checks.

Closing date: 25 July 2018

Due to the high volume of applications received on a daily basis, please note that correspondence will only be conducted with short listed candidates. Please consider your application unsuccessful if you have not received a response by 31 July 2018.  

CMT reserves the right to amend and/or withdraw adverts at any time without notification.

Requirements

• Matric (or equivalent)
• Two to four years of relevant experience
• Knowledge of HIV/AIDS, TB and other related health issues an advantage
• Ability to cope in a pressurised environment
• Person with disability

Personal attributes

• Punctuality, discretion, tact and diplomacy (essential to maintain complete confidentiality of information)
• Strong team player with exceptional people skills, broad-minded and able to manage a varied and multicultural environment
• Deciding and initiating action
• Makes prompt, clear decisions which may involve tough choices or considered risks
• Takes responsibility for actions, projects and people
• Takes initiative, acts with confidence and works under own direction
• Initiates and generates activity
• Persuading and influencing
• Makes a strong personal impression on others

 Competencies (skills)

• Excellent organisational skills
• Disciplined approach to meeting deadlines
• Confident and assertive in dealing with stakeholders on whom dependency for information rests
• Proactive and committed to identifying and executing improvements and efficiencies.
• Seeks to go beyond role requirements and aims for high performance.
• Excellent computer literacy especially in tools used for effective quantitative and qualitative management information, which includes advanced skills in Microsoft Excel and Microsoft PowerPoint.
• Takes responsibility for actions.

Posted on 17 Jul 12:19

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Job description

A leading international solutions and services consulting company is looking for a stand out ERP functional consultant.

Requirements

• Minimum team managed is 8-10 resources
• Telco background would be preferable
• Techno functional knowledge on Finance modules ( AR, AP, GL, FA, Cash Management)
• Have good communication skill

Duties and responsibilities

• Performed as a finance lead or lead a project delivery
• Has performed client facing role
• Managing onsite/offshore resource

Qualifications: 

• Relevant degree

If you are ready to take your career to the next level, then this may be the right opportunity for you!

Reference Number for this position is LV41527 which is a Contract position based in JHB, salary is negotiable on experience.

The time for change is now! e-Merge IT recruitment are specialist niche recruiters with a wide range of positions available. We offer researched positions with top companies to strong technical candidates. Email Liza on

az.oc.egrem-e@azil

or call her on 011 463 3633 to discuss this and other opportunities.

Check out our website www.e-merge.co.za for more positions that might be right for you!

Do you have a friend who is a technology specialist? We pay big cash to you if we place a friend that you sent us!

If you haven’t heard from e-Merge IT within two weeks of your application, please consider it unsuccessful for this position.

Posted on 12 Jul 12:19