An innovative financial services company in Cape Town is looking for an analyst to join their team. The core purpose of the role will be to service the information needs of the contact centre operations portfolio by gathering and analysing data and recommending actions based on insights generated while implementing new data strategies to enable enhanced reporting insights. The ideal candidate should have a passion for data, a relevant degree and at least your years’ experience in an operations/contact centre.

Duties:

• Preparation of weekly/monthly presentations and reports on business performance indicators within the operations environment.
• Maintenance and analysis of any business-related data sources, specifically communication and CRM systems such as Vision+, CMS, Verint, AACC, Alpha+.
• Conduct research to ensure best practices are applied.
• Integrate external data sources into the current reporting infrastructure.
• Data exploration of new and undocumented data sources.
• Interpreting of analytics to understand how current Operations processes can be enhanced, leading to improvements in Operations.
• Management of internal relationships to collate and validate data/processes.
• Production and development of portfolio quality and benchmarking reports.
• Daily, weekly and monthly updating and timeous distribution of reports.
• Ensure Operations Managers have access to the information they require in a format that is appropriate and useful.
• Identification of manual Data Sources for integration and implementation of analytics and warehousing of the data.
• Identification of manual processes and implementation of tools (outside of a formal system) to realise efficiency and integration into larger systems.
• Ad-hoc analysis for internal stakeholders.

Skills:

• Strong analytical and report writing capabilities.
• Able to analyse and interpret results, publish and present reports and share insights with various levels in the organisation.
• Understand data integration and relationships, e.g. the ability to use or create an entity relationship diagram.
• Strong understanding of and exposure to project management methodologies.
• Able to think systemically and understand the big picture and the inter-play between the difference components, and highlight the impact to the business.
• Understanding of statistics and trend analysis.

Requirements:

• Relevant tertiary qualification in Business Analysis/IT required.
• High Level of Proficiency, in either SQL or SAS, in coding and data analysis, required.
• Advanced use of Excel.
• Four years’ experience in operations/contact centre data mining and analysis.
• Experience in developing/ sharing knowledge with other team members.
• Proven coding experience and the ability to write data queries using a coding language like SQL.
• Working knowledge of SAS.

Advantageous:

• Experience in the financial services industry.
• Above average knowledge of computers, operating systems, analytical software and databases.

Attributes:

• Passion for data.
• Attention to detail and commitment to delivery.
• Able to identify new ideas and alternative ways of working.
• Learn new techniques quickly and absorb new information.
• Problem-solving ability following well-structured frameworks.
• Able to anticipate problems and make decisions enabling the team to achieve outcomes.
• Good planning and organisational skills.
• Must be able to work to and manage deadlines, often under pressure or with tight delivery time frames.
• Customer-oriented, high-quality service delivery to internal and external customers.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

When applying for jobs, ensure that you have the minimum job requirements.

Posted on 12 May 14:53

Job description

A newly created position exists at Van As and Associates for a senior systems analyst. The successful incumbent will be responsible for complete ownership of the systems architecture as well as the data integrity relating to the systems architecture of the company. Furthermore, this also incorporates the managing of all systems service providers internally and externally. The incumbent is primarily responsible for systems analyses, systems design, drafting of system specifications, system deployment, system testing, security assessments, performance assessments and user interfaces with internal/external stakeholders. The incumbent also manages the escalating and resolving of system issues relating to the EDC Management System.

Key performance areas:

Systems analysis

Complete ownership of the systems architecture of Van As and Associates in terms of:

• Analyse existing systems architecture and propose changes to Van As Management
• Initiate and design improved systems architecture, system-related processes, databases and changes to existing systems in consultation with internal/external systems service providers
• Draft technical specifications (from business specifications/requirements) for system development
• Manage the implementation of systems deployments and liaise with internal/external systems service providers and business
• Manage the testing of new system deployments and coordinate actions between internal/external service providers and business
• Develop, implement and maintain system controls proactively and coordinate remedial actions
• Responsible for system stability and proper system functionality and escalate material risks to Finance and Systems Manager

 Complete ownership of the data integrity relating to the systems architecture of Van As and Associates in terms of:

• The import of handover files process
• The import of handover balance adjustment files process
• The allocation/re-allocation of handover files to EDCs process
• The data enrichment process
• The withdrawal of prescription and debt review files process
• The import of payment files process
• The system generated error and activity logs process
• The import of CAS transactions into a dedicated Capfin database process

Managing the process of resolving reconciling differences on a monthly basis between:

• CAS front-end Period Summary and CAS Data Export; and
• Captiv8 and CAS Data Export for Handovers and Direct Payments; and
• Pastel and CAS Data Export for Handovers and Direct Payments

 Manage all systems service providers (internal /external) in terms of:

• On-boarding (including the development and maintenance of relevant and applicable training material and obtain sign-off)
• Streamlined system integration
• System development
• System deployment
• System controls
• Adherence to systems reporting in terms of the agreed reporting requirements
• Adherence to system security and system compliance requirements
• Service Level Agreements

 Ownership of Issues and Service Requests:

• Responsible for ownership of all incidents and service requests logged
• Responsible for the tracking and progress of incidents to conclusion

 Liaison with 3rd party suppliers:

• Collaborate with third party suppliers where appropriate
• Constructive relationships maintained

 Measurement and reporting

• Continually measure, monitor and work to reduce incident levels.
• Daily/weekly/monthly measure and report on systems development and progress made
• Daily/weekly/monthly measure and report on data integrity relating to the systems architecture
• Daily/weekly/monthly measure and report on EDC adherence to systems reporting

 People management

• Conduct regular management meetings to ensure high level of communications, teamwork, integration, motivation, training and productivity
• Engaging, coaching and developing direct reports
• Ensure safe and healthy work environment for employees
• Identifying high potential staff and actively supporting their training and development
• Implement and maintain Van As & Associates Performance management policy and procedure

 Functional competencies

• Programming
• Business and systems analysis
• Information presentation
• Business requirements definition
• End-user application specification
• System integration
• Project management
• Advanced Excel

Requirements

Experience:

• Three to five years’ in a similar role with previous experience relating to:
• Business requirements definition
• End-user application specification
• Systems analyses
• System integration
• Supervision/team leader of IT staff (i.e. programmers)

 Qualification/certifications

• Tertiary qualification in information technology or any systems architecture
• Valid drivers licence and own transport

Personal Skills/Attributes

Behavioural competencies

• Proactivity
• Teamwork
• Adhering to principles and values
• Persuading and Influencing
• Information gathering and problem analysis
• Judgment
• Resilience
• Planning and organising
• Quality and detail orientation
• Client focus
• Collaboration
• Assertiveness
• Numerical skills
• Attention to detail (accuracy in working with numerical data)
• Planning and organising skills
• Communication skills (verbal and written)

Posted on 10 May 14:19

EE preferred but open to all

The successful candidate will report to the senior business analyst and must have a BCom or equivalent qualification coupled with at least three years experience as a business analyst/systems analyst.

Duties and responsibilities

• Generate blueprints of business processes;
• Suggest improvements in finance processes/systems;
• Design and implement process and system controls;
• Adhere to project deadlines and deliverables;
• Assist in project planning;
• Lead testing efforts;
• Initiate and follow through on issue resolution;
• Develop, document and revise system design procedures, test procedures, and quality standards;
• Consult with management to ensure agreement on system principles;
• Business requirements definition: work closely with the business (key business users on all levels) and BI development team to define the business requirements and translate them into specifications;
• Knowledge of data warehouse, Information management and decision support concepts;
• Provide support for finance systems;
• Provide training on finance systems.

Skills and experience:

Requirements:

• BCom or equivalent is essential
• Three to five years’ working with finance system software
• Three years’ as a systems analyst
• Two years’ experience in a corporate environment
• Experience working with ERP Systems

Contact:

az.oc.hoe@nyurBed.lseiL

Posted on 08 May 08:38