Verification Specialist – Risk & Fraud

The Department:

The Verification Team is an integral component of the Risk & Fraud Department, accountable for balancing the timeous verification of our customers in line with KYC & AML standards, while also mitigating risk to the business and using the latest technology and information to ensure the continued security of personal client information. 

Purpose of the Role:

The primary role of a Verification Specialist requires assessing, screening and verifying customer documentation in conjunction with registered customer account details, to ensure we comply with applicable KYC & AML Standards.

This fast-paced role, operating in real time, requires an individual who has immense attention to detail, the ability to work under pressure and exercise independent judgement. The Specialist will need to learn and apply imperative policies and processes when making decisions on customer verification in relation to various KYC Regulations.

Logical thinking, analysis, attention to detail and problem solving skills are a constant requirement in this position, and the specialist is required to stay abreast of current and emerging regulatory requirements impacting on verification processes. A secondary function is to review documentation in relation to suspicion, and stay abreast of current & emerging risks within our business.

Duties include, but not limited to:

• Full and accurate assessments of customer verification documentation
• Ensuring continued KYC Compliance standards are met and maintained in accordance with policy & process
• Understanding and staying abreast of country specific verification journeys set out by compliance along with identifying acceptable KYC documentation per region / country.
• Liaising with customers to request, explain and assist with required and outstanding verification documentation
• Withholding or releasing certain transactions when required to do so (via instruction or decision, as per our risk acceptance criteria).
• Evaluation of customer accounts in conjunction to related documentation to mitigate any foreseeable risk to the business where necessary
• Working across numerous platforms and products (systems) to meet the SLA’s of our clients whilst mitigating risk

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria:

• Relevant Diploma/Degree and/or work experience in a related field within Business, Finance, Law or Compliance and Risk Management.
• A good understanding of document verification and the regulatory requirements around verification
• A good understanding of Compliance and Money Laundering principles
• Ability to identify discrepancies and abnormalities and analyse trends
• Ability to identify, analyse and conclude behaviour outside of the norm
• Ability to work methodically and accurately
• Available to work in a 24/7 environment
• Own Transport

Desirable Criteria:

• Proficient in MS Excel
• Proven Customer Service skills

 Person Specifications:

• Information Monitoring
• Decision Making
• Accountability and Execution
• Bottom Line
• Effectiveness & Delivery
• Time Management
• Stress Tolerance
• Adaptability / Flexibility

 Kindly note: If you do not receive feedback within 14 days you may deem your application as unsuccessful. 

Posted on 26 Jul 17:46